Special Guests
Kristen Hedderich
Kristen Hedderich is a graduate of Rutgers University with a Bachelor’s degree in Animal Science and a Master’s in Business Management. As an avid equestrian, pets have always been at the center of Kristen’s life, growing up with various rescue dogs, cats, and horses! Early in her professional career, Kristen devoted her time to the research and development of animal health pharmaceuticals before deciding to combine her love for animals and business to pursue the next step in her successful career. In 2012, Kristen joined Morris Animal Inn as the Lodging & Pet Wellness Manager, overseeing a brilliant team of pet care professionals who were devoted to providing the very best care for each guest. Kristen was promoted to the Director of Pet Care Operations in 2017 where she would oversee and influence Daycare, Grooming and Lodging operations for Morris Animal Inn. Her focus continues to be centered around providing exceptional pet care with a personalized customer experience as well as investing in the growth and development of pet care professionals.Business During the Pandemic with Kristen Hedderich
Joe Zuccarello interviews Kristen Hedderich, Director of Pet Care Operations at Morris Animal Inn about their business model and practices during the global pandemic.
– How can myself and my company stay centered during the pandemic?
– How can I adapt to change?
– How do I unify my employees?
– Should I look externally for training, marketing, etc?
– What is the best way to educate my clients?
– What are the best communication practices with my clients?
Tune in to find out.
About Joe
Joe Zuccarello is president of the Paragon School of Pet Grooming, leaders in grooming education on campus and online. He possesses more than three decades of experience in the pet grooming, product development and pet business consulting disciplines.Links Mentioned in This Episode:
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