Special Guests
Lori Davis
Lori Davis has over 20 years of experience as a successful entrepreneur and is passionate about helping pet care businesses achieve unimaginable success! Lori has been coaching business owners and managers, as well as training and virtually managing salespeople in the pet industry for over a decade, helping new and established pet care businesses reach record revenues. Lori and her team at Paramount Success Group attribute these successes to strategic hiring and onboarding practices, proven sales and customer service training with an emphasis on building relationships, effective leadership and team development, and the implementation of clearly defined communication processes across all channels. Lori embraces each business owner’s unique vision. She provides the tools, strategies, coaching, and training, proven to drive substantial increases in the overall growth of the business. Lori is a lifelong animal lover and has a young, highly energetic yellow lab named Huckleberry.Perfecting Customer Experience with Lori Davis
Joe Zuccarello interviews Lori Davis of Paramount Success Group about perfecting customer experience. “The pulse of your business starts at the heart of your business,” and that’s why customer experience is SO important.
- What is the difference between frontline staff and reservation specialist?
- How can I train my frontline?
- Are my customers satisfied?
- How can I turn complaints into compliments?
Tune in to find out!
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About Joe
Joe Zuccarello is president of the Paragon School of Pet Grooming, leaders in grooming education on campus and online. He possesses more than three decades of experience in the pet grooming, product development and pet business consulting disciplines.Links Mentioned in This Episode:
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