JZ10 Coaching Session: Customer Experience Factor (CX) Episode Four – Your Front Line is Your Bottom Line

If a customer walked through your door or called your business, who is the first person they’re interacting with? Is this person representing you well? How can you create an environment that produces engaged, knowledgeable, and accountable team members?

In this JZ10 coaching session, Joe Zuccarello explains how to make, keep, and coach effective hires and avoid the pitfalls of poor worker placement. He explains why the experience customers have with your staff is crucial in determining whether they keep coming back. Watch now for guidance on leveraging your team to generate repeat business!

Joe is also the host of the “Hey Joe!” podcast where he interviews a wide range of pet industry subject matter experts.

Stay tuned for more!