JZ10 Coaching Session: Customer Experience Factor (CX) Episode Three – Follow-Through After Appointments

You have served your customer and they have left your facility. What happens after this?  What steps can you take to stay connected to your customers and address their concerns? How can you tailor your communications to reach digital natives?

In this JZ10 coaching session, Joe Zuccarello discusses what you can do to keep new and regular customers engaged and informed between visits so they keep coming back again and again. He also offers tips for satisfying customers whose experience wasn’t up to their expectations. Watch now for some great ideas to increase repeat booking in your salon!

Joe is also the host of the “Hey Joe!” podcast where he interviews a wide range of pet industry subject matter experts.

Stay tuned for more!