JZ10 Coaching Session: Mastering the “No, But…” Conversation
Runtime: 10:05
Do you like hearing the word no? We’re betting not, and your customers don’t like hearing it either. Hearing “no” is abrupt and can close the door on healthy conversations, so is there a better way to handle situations where you need to say it?
In this JZ10 coaching session, Joe Zuccarello teaches you how to move past this uncomfortable situation with the word “no” by introducing a new trick, the “no, but” conversation. When a request can’t be met, we can go a half step extra and give a customer other options, making for happier clients and employees.
Joe is also the host of the “Hey Joe!” podcast where he interviews a wide range of pet industry subject matter experts.
Stay tuned for more!