JZ10 Coaching Session: What Are They Really Buying?
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When people come to your salon, what are they really buying? Did you know that you serve two kinds of customers?
In this JZ10 coaching session, Joe Zuccarello explains the difference between your internal and external customers, and gives you pointers on satisfying and supporting them. He also explains how you, an expert, have a duty to support and engage customers and your employees or associates. When you genuinely care about helping others achieve their success, you will find that it enhances your own in the process!
Joe is also the host of the “Hey Joe!” podcast where he interviews a wide range of pet industry subject matter experts.
Stay tuned for more!