Certified Master Groomer and author Melissa Verplank talks about the evolution of The Theory of Five – a method of grooming she developed to create reproducible results and systematic communication with team groomers and clients. From it’s early inception to the foundation it has become for dog grooming instruction, the Theory of Five has helped groomers around the world save time and make money.
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So when I first started to think about The Theory Of 5, it wasn’t because it was just this great concept that I had; it was because I had a problem. It was back in the mid 80s. I was running a fleet of mobile dog grooming units. And this is way before mobile dog grooming was even remotely cool; I was definitely a forerunner with that. I had a team of groomers and stylists and we were kind of off in our own little island. You know? Keep in mind this was in the 80s. It was before the age of cellphones and we worked with two-way radios, because that was our only way to really communicate and there wasn’t a whole lot of good training for groomers out at that time.
So here I’ve got a whole fleet of mobile vans out there with groomers in them, and no consistent training. So I’m having to do a lot of training to bring everybody onto the same page because when I’ve got a customer that was calling Four Paws Mobile Grooming – which was the name of my company back in the day – I wanted to be able to send a groomer to their doorstep that could offer very consistent styling within the entire team. So it didn’t necessarily matter if we sent Anna, or we sent Melissa, or we sent Kim, to the client’s driveway, that we could all groom somewhat similarly, and the client could be satisfied with a number of different groomers and know that they were going to get a consistent result every single time they called my company to book an appointment.
Well in reality that wasn’t the case. Everybody was off doing their own thing. I was doing, at the time, a lot of competition-level grooming. I was working on my certification to get my master’s status and so I was really focused on the higher level of grooming. And my team? Meh, not so much. They were just interested in making a dollar, and paying their bills, and they weren’t as focused on the upper level of grooming. And so I really had to figure out a way to simplify the very complicated process of breed profile, trimming, and corrective grooming, so that they could duplicate what I was doing out there in the field.
So that’s really how The Theory Of 5 got started was it was a loose, kind of a raw concept that I started to work on and work on, and over the years I’ve really been able to fine tune it. And once I started introducing it, it started to simplify the entire grooming process and my team was being able to create a very consistent result for my clients – which is exactly what I wanted. I wanted to bring unity to what we were doing as we serviced the customers. The Theory Of 5 was able to do that, utilizing pet grooming techniques and tools, and so we were really working a lot with our clippers, with different lengths of blades, and guard combs, and minimizing the amount of hand scissoring that we were doing, really looking at anatomy closely, and working on how to bring out the best features of the pet, and then looking at how to simplify that so that we could use it very easily and very simply.
And so, bottom line, The Theory Of 5 deals with there are five different areas that we work with every single day. And within those five different areas, there are five things. So basically you’re looking at five different types of jobs that we do every single day. And within that there’s five different body styles, five different head styles, five different ear styles, five different feet and leg styles, and five different tail styles.
So it takes and it compartmentalizes the grooming so that you know exactly what area you’re talking about. And as I have developed The Theory Of 5, and there’s been clarity with the whole concept, I have been able to apply it in so many different areas of working within the professional pet grooming field.
So one of the things that I love about it is not only is it really flexible, but if offers unique styling for each dog – not because the trims are different, but because the dogs are all a little bit different. Each pet is going to be unique. They’re going to have different physical size and shape. They’re going to have different coat textures. They’re going to be different colors. And so when you start combining all of those things together, you end up with a very unique trim for each and every dog. And like I said, it takes the complicated method of grooming and simplifies it and refines it down to an application that is super easy to apply out in the field for each individual groomer to be thorough with what they’re doing, to give great direction. It’s super easy to communicate with a client because now you have a system that you can talk with them and get a very consistent result over and over again. Also, it’s really easy to teach it. That’s the beauty of The Theory Of 5.
Over the years, it hasn’t stayed a very simple concept. It has certainly expanded and there’s lots of different ways that we’ve been able to use it. I’ve been using this theory for well over 30 years and every time that we apply it into a new category, a new way, it seems to work really well for us. Whether it’s just giving grooming direction or whether it’s for mobile, it works. In a salon setting, it works. If you’re dealing with training students, it works. When you’re communicating with customers, it works. Over and over again, The Theory Of 5 is an application that you can use in many, many different ways.
So those are just some of the things that I really love about The Theory Of 5. The book is simple. Notes From the Grooming Table, that is the big … kind of the grooming bible is what a lot of people call it. I think of Theory Of 5 as just the simple book that you can sit down, you can pick up, there’s lots of images in there, there’s drawings, there’s photographs. There’s not a whole lot of reading involved and so you can just pick it up and get through it really quickly. It’s very simple to understand, which kind of goes along with the whole concept of simplifying the complicated; that’s exactly what I’ve been able to do in The Theory Of 5.
And just as Notes From the Grooming Table went through a revision a few years ago, we did the same exact thing with The Theory Of 5. And so we have updated it with some new images. We’ve added some new tools that maybe when I first wrote the book they weren’t available to us, and now they are and they’re just tools that we work with all the time. We’ve even added a few new breeds into the book and changed the front cover. And, heavens, one of the most popular breeds that we’re all dealing with every single day is the doodle. So we show how to utilize The Theory Of 5 and apply it to a mixed breed, a doodle-type dog, and the doodle even made the front cover of the newly revised Theory Of 5.
So if you haven’t seen the book, definitely check it out. There’s going to be links down below so check it out.