Featuring Client Retention, Difficult Conversations, Grooming Mistakes & Real-World Problem Solving
Even experienced groomers have appointments where things don’t go exactly as planned. A haircut may end up shorter than the pet parent expected, a mistake may happen during the groom, or a client may be frustrated or angry with the finished result. How you respond in those moments can make a major difference in the client’s experience—and whether they choose to come back.
Join us for a FREE, practical webinar, Thurs. Nov 5, 11 a.m. EST, focused on navigating difficult client conversations, managing tension professionally, and maintaining client relationships when something goes wrong. We’ll discuss common situations that can lead to unhappy pet parents and practical ways to communicate, de-escalate the conversation, and work toward an appropriate resolution.
We’ll also use live grooming demonstrations to explore common haircut mistakes and what to do when they happen. We’ll discuss how to minimize or correct a mistake when possible, how to recognize when continuing to “fix” it could make things worse, and how to confidently communicate with the pet parent when the finished groom doesn’t go as originally planned.
In this webinar you’ll learn:
- Common situations that can lead to frustrated or angry pet parents.
- Ways to navigate difficult client conversations and de-escalate tension professionally.
- How clear communication and expectation-setting can help prevent misunderstandings.
- What to consider when a grooming mistake happens—including when to correct it and when to stop.
- How to communicate with a pet parent when a groom doesn’t go as planned.
- How handling difficult situations professionally can help rebuild trust and support client retention.
You’ll also meet the team:
Liz Thompson, Paragon Mentor and curriculum developer
Suesan Watson, CMG, Paragon Mentor and curriculum developer
Priscilla Wall, CMG, Mentor and Operations Support
Holly Jordan, Senior Operations Manager
Whether this is your first holiday season or your twentieth, you’ll leave with practical ways to smooth the “oops” during this busy time.
Reserve your spot today, we look forward to seeing you there!