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JZ10 Coaching Session: Customer Experience Factor Episode 1 – Culture

Runtime: 7:40

What is your One Big Objective? Why do you do what you do, in 5-7 words? The question is deceptively simple, but what your answer is will ultimately form the cornerstone of your business’s internal and external culture, so think hard and choose carefully.

In this JZ10 Groomer Business Tip, ParagonPetSchool.com president Joe Zuccarello explains what a company culture is and why it’s so important to build and maintain one. A strong culture or “vibe” in your shop will not only be factor in how much repeat business you get, but it can help curb employee turnover too!

Joe is also the host of the “Hey Joe!” podcast where he interviews a wide range of pet industry subject matter experts.

Stay tuned for more!


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