Learn 2 Groom Dogs Archives - Page 3 of 4 - Paragon School of Pet Grooming

Charting Your Progress

I love the saying, “What gets measure gets managed.” If you are not tracking what is getting done, you do not have a record to monitor your progress.

Recently we worked with Jennifer, one of our leading stylists at one of my companies. Jennifer works full-time at Whiskers Resort & Pet Spa. We were filming a Learn2GroomDogs.com video lesson with her. Jennifer arrived on set beaming. She couldn’t wait to tell us she just beat her personal best in grooming sales for one week.

It wasn’t official — yet — but she was pretty confident she broken her old record of $4,056 in weekly sales. I followed up a few days later with my manager. She was correct. She had beaten her old record!! Jennifer’s previous personal best was set during the holiday season of 2011. She had come close a few times but had not been able to break the barrier until now. Her new benchmark was now set at $4,468! Wow. I was impressed.

I was impressed for three reasons.

She was grinning from ear to ear. Jennifer was extremely excited about her accomplishment – as well she should be. Her positive attitude was contagious.
She always tracks her weekly sales. She always knows her targets along the way. If Jennifer is off her mark, she knows it immediately. She knows if she on top of her game. If she sees opportunities to push herself – she knows instantly when they appear and how hard to push. No one has to tell her – she pushes herself.
She helped the entire company reach its sales and growth marks by being so proactive with her own personal success.

If you are a professional groomer or salon business owner, tracking your progress is a great way to grow and learn. Plotting your course and tracking your results can be very rewarding. And fun too! Targets can be set for an individual, a small team of people, or for the entire company.

In order to set a goal in the first place, you need to know where you stand. That’s the advantage of benchmarking. Benchmarking is defined as setting a baseline or standard for your work. It’s the ‘pace car’ for future activities. Once a standard is set, you can measure performance over time, set goals, discover areas targeted for improvement and be proactive when change is needed.

Tracking your progress does not have to be hard. There are four areas that can simplify the process;

Make charting your results fast and easy .
Record progress on a regular basis.
Keep your eye on the target by reviewing results frequently.
Provide positive feedback when results are achieve.

Tracking and charting results provides a gauge on how well your efforts are doing. They paint a clearer picture when it comes to hitting the targets. If a target is fuzzy or does not exist, it’s extremely difficult to hit a bull’s-eye. It’s critical you know what you are aiming for!

It’s also amazing what people will aim for. The reward does not have to be large. Sometimes just knowing is enough to see results. Other times it’s as simple as adding a star or smile face to the chart. If the results are larger with clear cut objectives, larger recognition prizes might be attached to the end goal. Get creative. Build enthusiasm. Have fun rewarding yourself and your team.

We all want progress to be positive. That’s the exciting part. However, the best time to make changes in what you are doing is BEFORE you get too far off track. Before you get into trouble. By monitoring changes, you will clearly see when you need to alter your course. When an area is stagnate and needs adjustment or when you are exceeding performance standards.

Measuring your successes and failures is one of the most important things you can do to enhance your career or business. No matter what you are doing, if you are looking to improve, remember this phase. “What gets measure gets managed.”

Happy Trimming!

~Melissa

Groomers for Hire – What to Look For in Job Candidates

Hiring pet bathers, groomers and stylists is one of the most challenging responsibilities a pet salon owner must face. But rest assured you’ll eventually find them. Even if you are desperate, don’t hire just anybody. In the long run — it will hurt you way more than it will help you. Trust me on that one!

Even though they are difficult to locate – they can be found. Ideally, you would be looking for someone experienced in dogs – and better yet – grooming dogs. All shapes and sizes.

But that’s just the starting point. You’re also looking for someone who is reliable, punctual, compassionate, honest, and a team player. Ideally you are looking for someone who enjoys both people and pets. Plus, they have to have a personality that will help your salon attract more clients.

With a very specific job market that has few candidates, it makes the hunt even more difficult. It would be wonderful if you had an entire file of resumes of experienced groomers to choose from. However, in our field, it just doesn’t happen very often. Most likely you’re going to fill the position with someone who will need training. You will need to teach them and mold them into your ideal employee.

So what do you look for? Here are four things I look for when seeking a new pet grooming enthusiast to join the team.

#1. Compassion & Passion – No matter how talented a person may be, without compassion and passion, they she won’t be much of an asset for your salon. Look for someone who can easily identify with your business goals and its mission.

#2. Commitment – Seek out a pet enthusiast who is eager to learn more about the grooming industry. Do you see the potential in that person to be dedicated and committed to his job? This is a field where learning can be never ending. Are they receptive to increasing their skill level?

#3. Problem Solver – All businesses face problems every day. Your grooming salon is definitely not an exception. Hire someone who can be relied on to analyze, address and solve problems effectively.

#4. Professionalism – Do they present an image of professionalism in their personal appearance, their mannerisms and their speech?

Here are a few items that always impressed me when I’m interviewing prospective groomers.

They are punctual. They show up five minutes prior to the interview.

They present a well pulled together look. It doesn’t need to be fancy but it does need to be well thought out.

They smile and shake my hand firmly as we introduce ourselves.

They supply a full resume of their experience including references.

They have brought a photo portfolio of their work. Is it well presented?

If they’re a recent graduate, they supply copies of their certificate, report card, and attendance records from grooming school.

They have a proven track record of applying themselves.

They are prepared to discuss their abilities and goals at the interview instead of just reciting it from the resume.

In most cases you’ll have to do a three-step process when interviewing candidates. If a candidate does not meet your expectations at any point during the interview process, do not move on to the next step.

The first step is generally a telephone interview focusing on basic topics about the person.
The next phase would include a personal in-depth interview.
The final phase would be a practical demonstration of basic skills including; handling, prepping, bathing, drying, and executing a simple haircut on a small to medium-sized dog.

Hiring is never easy. It takes time and effort to find the right candidate for your team.

As you’re going through the hiring process always remember this. Here is most important element to look for when hiring. Look for someone who is compassionate and passionate. No matter how talented a person may be, without compassion and passion, he or she will not be much of an asset to your grooming business.

Happy Trimming!

~Melissa

The Westminster Dog Show is Just Around the Corner

This time a year I always get excited. The Westminster Kennel Club dog show is just around the corner! For almost as long as I can remember, I have firmly planted myself in front of the TV for two nights. I would watch the show in its entirety. Why?

Because, the Westminster Kennel Club dog show is the “Superbowl” of the dog world. It is the best way to stay up to date with the latest trends and styles. I would throw a Westminster party. I loved inviting my entire grooming team over to be glued to the TV for two nights as the show aired. For days after the show, we would talk about the newest breeds that had been accepted by the AKC. The unique haircuts we saw. The latest style trends on established breeds.

The show was important for me. I was actively competing in the pet grooming contest arena. In the old days, we would record the show. I can’t tell you how many times I would review those tapes before I stepped into the contest arena. By watching some the most spectacular dogs in the country compete at this level, I was able to get a clear image etched in my mind before I stepped into the ring at a grooming competition. Visualization is a key to success.

Secondly, I used the Westminster Dog Show as a way to help keep my grooming staff up-to-date with the latest styling trends. Once I opened The Paragon School of Pet Grooming, we continued to use the show as a key learning tool for students. The annual dog show was instrumental for students learning breed identification and trim styles. Today you can order a high quality DVD of the entire Westminster Dog Show — commercial free.

Tune in this year and enjoy the 2014 show. The Westminster Dog Show airs Monday, February 10 LIVE ON CNBC from 8-11 p.m. and Tuesday, February 11 is LIVE ON USA from 8-11 p.m. For streaming videos of each individual breed class, visit: http://www.westminsterkennelclub.com. All Hound, Toy, Non-Sporting and Herding breeds will be judged on Monday, February 10 with their corresponding groups being televised LIVE on CNBC from 8-11pm. All Sporting, Working and Terrier breeds will be judged on Tuesday, February 11 with their corresponding groups being televised LIVE on USE from 8-11pm.

Happy Trimming!

~Melissa

Ten-Year Anniversary of Notes From the Grooming Table – Time for an Update!

Where does the time go? It seems like just yesterday Lisa and I were buried within the creation of Notes From The Grooming Table. Notes was designed to be a reference guide for the professional pet groomer. With every breed, I identified the “correct” grooming method for the AKC confirmation show ring. However, in the book, I gave basic pet grooming directions and how to maintain the integrity of the breed using pet grooming techniques with clipper’s and scissors.

In total, Notes From the Grooming Table took over three years to write. At the time there were 150 breeds recognized by the American Kennel Club. Those were the dogs that we included with Notes. When we first started working on Notes, we had no idea the global appeal this book would have on our industry. We sell almost as many books abroad as we do here in the United States.

Since Notes was first published in 2004, the AKC has accepted almost 50 new breeds in just 10 years. A number of those breeds come in multiple sizes and a variety of coat textures. 10 years ago, the Miscellaneous Group was so small, we didn’t even opt to include in the book. Today there 15 breeds in the miscellaneous category of the AKC! We have opted to add them to the updated version of Notes From the Grooming Table.

Ten years ago, the Internet wasn’t even close to what it is today. The amount of research Lisa (my illustrator for Notes) and I had to do with individual breeds was mind-boggling. Finding reference material about each dog required book after book — magazine after magazine — and many dog shows. Today, research is much easier via the Internet. But as you know, not everything on the Internet is totally accurate. It still requires an awful lot of reviewing, sorting and double checking before I feel the information is accurate.

I don’t want to think about how many drawings and sketches Lisa created to make Notes come alive. When she felt she was close on the drawing, she would bring it to me for review. I know she hated this, but it worked. I’d pick up my scissors, tape, a red pen and my trusty AKC book. I’d read the standard, measure the dog out and then start cutting the dog into what look like puzzle pieces. Lisa watch from the sidelines horrified. I cut it apart, re-measure it, change body shapes and tape it back together. I’d hand her back her draft drawing and tell her, “Do it this way.” And she always did very willingly – although I’m sure there were times she was cursing me under her breath!

When I first wrote Notes from the Grooming Table, certain tools didn’t exist. They weren’t even an idea yet. Or if they did exist, there have been huge advancements with the piece of equipment. The tools that are high on my radar list are the extensive variety of attach-on guard combs. Wow. Those have come a long way! Battery operated detailed trimmers are another piece of equipment no groomer should be without. Another tool that has gained wide acceptance are the large blending shears. When Notes hit the press, I’d never even seen this item!

Back in 2004, we never anticipated we would have a global market. We never address the different styling techniques and trends depending on what continent you’re grooming salon is located. And not only are the styling trends different, in some countries we are starting to see docked or undocked tails along with cropped or uncropped ears. These variances are sometimes personal preference or laws from the individual countries. Whether the dog has a tail or not is going to dictate how that tail is going to be handled in the grooming salon. Same thing goes for ears on many breeds.

Ten years ago, the art of hand stripping was just starting to take root in the professional pet grooming salons. Today, we see more and more pet stylists applying hand stripping techniques to pet dogs than we’ve ever seen before.

What’s up with all the hairless breeds? We’re going need to put an entire section and how to care for dogs that don’t have any coat to protect their skin. They certainly have different needs than the coated varieties!

How many of you realize what kind of deadline we were under to get Notes published for the first time in 2004? We had done a large PR bit announcing the release at a major tradeshow. Of course, our timing wasn’t going quite as planned with the final printing. There were issues. Lots of issues.

In order to get this book on the press in time to make our debut trade show, we only had 24 hours to proof the entire book. I opted to keep the first run of Notes From the Grooming Table a small run. Good move on my part. It was riddled with typos. If you are one of the early purchasers of Notes, check it out. It’s pretty funny because some of the typos are absolutely blatant. (Like the color of the Soft Coated Wheaten Terrier.)

Luckily, many of you were gracious enough to simply point out our typos. For the first few years, we continued to keep our print runs small. Every time we went back to press, we would fix a couple more typos. One of the typos I can’t believe has totally slid under the radar for all ten years has been the spelling of the breed Schipperke. It’s still wrong today. Whoops. Go ahead – grab your book and check it out – I’ll wait. Needless to say, that will be fixed in our revision of Notes From the Grooming Table!

For our tenth year anniversary, we are working on revising Notes From the Grooming Table. Lisa and I are excited to be able work on this project again. For the first time in years, I am literally going through Notes From the Grooming Table page by page. I have a highlighter, a colored pen and lots of sticky notes. It’s hard to believe there so many new breeds to address. We’re enjoying updating the styling trends that have changed slightly on established breeds. It’s fun being able to share with you so many new tools that make grooming dogs so much easier.

This is turning into a major undertaking. However, with this revision of Notes From the Grooming Table, we want to take our time. There will always be opinions on what is right or wrong with all aspects of the style and trends of professional dog grooming. We want to make sure we give you lots of options to create a dog that is well groomed – even if you have never physically groomed that breed before. Armed with Notes From the Grooming Table, you will have the most current and up-to-date pet styling book available anywhere in the world. Look for the revised edition of Notes coming out late in 2014.

Happy Trimming!

~Melissa

Leave Your Emotional Baggage at the Door

In a grooming salon, your four footed clients need your full attention. 110% of it. Every day.

Let’s face it, we love dogs. The last thing we would want to do as a pet professional is hurt a dog (or cat), but there are countless dangers lurking around every corner of a grooming salon for a pet if we are not on top of our game. We work with a wide variety of sharp instruments. Tools that can cut, tear and cause abrasions to the skin if used incorrectly. There are many products that can burn or irritate the skin if not used properly or removed thoroughly. If a pet fell from a grooming table or bathtub, it could cause injury or even death to a pet in our care. Improper and unsupervised drying procedures can kill a dog. Incorrect or rough handling can seriously hurt a pet.

Becoming a pet grooming professional can be an enormously rewarding career but it takes training and practice. Lots of practice. Correct practice. Sure, our role is to clean and make the pet look nice but it’s more than that. It’s about keeping the pet safe. Winning its’ trust. Making the grooming experience as pleasant as possible for the animal.

It’s important to remember that our four footed clients are animals. They are going to think and react like an animal. No amount of humanizing a pet will ever change the fact they are hard wired to be a dog (or cat). When a pet comes through our doors, all their senses are heightened. They are on high alert. They live in the moment – and that moment can change in an instant depending on whom and what is happening to them.

In a dog’s world their current environment is either stable or unstable. They have the same senses we do, but do not rely on them in the same order as humans do. A dog interprets the world predominantly by smell, whereas a human interprets it by sight. Dogs also have a highly developed universal sense where they can feel the energy (emotions) of the other beings around them.

Pheromones are chemicals that provide animals with information about another animal’s emotions, mental state or behavior. Both people and dogs release pheromones and dogs are able to smell the pheromones of other dogs days after they’ve been secreted. Dogs can also detect pheromones in people.

Like pheromones, dogs can pick up the scent of select hormones. Cortisol is a hormone associated with stress in both humans and dogs. Pets can presumably detect stress in people because they secrete the same hormones as stressed dogs. People also release hormones associated with a variety of other factors including sexual arousal, anger, fear and illness or disease. Dogs may be able to interpret the meaning of at least some of these hormones.

Both the wild canine species and dogs exhibit complex body language. Small, almost undetectable tail, eye and facial movements give dogs valuable clues about emotions and intentions. Because dogs can’t speak, they are accomplished readers of human body language. A pet may detect that a person is afraid or angry long before people notice. This is not because of a magical sixth sense but rather a result of acute powers of observation.

Dogs are acutely aware of energy. Energy is a combination of many factors but it combines body language and smell. People understand energy too, but dogs sense it at a higher level due to their enhanced levels of observation and smell.

If you work with pets, it’s crucial that your emotional baggage get checked at the door. I can guarantee your co-workers don’t want to hear about your personal woes. And I promise the pets are going to reactive negatively to your penned up emotions. If those emotions are anything other than calm-assertive energy, the dog is going to know it.

It takes dogs only an instant to figure out what kind of energy you are projecting. If you are working professionally with pets, it’s critical you gain full control of your presence. You want to project calmness. You want to instill confidence. There cannot be a question of who is in charge of the situation.

If your personal emotional baggage crossed into the grooming salon – you are in for a rough day. Experts agree that how we feel has a major impact on how our dogs are going to behave.

Yes, being a professional pet groomer can be highly rewarding. But it also is a big responsibility. With every snip, clip, brush and comb, dangers lurk for your four footed clients. They need your full attention 110% of it every day – and every moment – to win their trust and cooperation while keeping them safe. That’s your job.

Happy Trimming!

~Melissa

What Are Your Doors of Opportunity?

I was one of those difficult kids for my parents. I had no focus. My grades in school were dismal. I was rebellious. I hung out with the ‘wrong crowd.’ Sound familiar? Maybe that was you. Or maybe you know someone like that right now.

I was so difficult for my mom and step-dad; a school counselor contacted my father. She told him she felt I was a suicide risk. I should be removed from my current living situation if at all possible. Luckily, it was possible. I was sent off to private boarding school.

I’m sure the small private school in Colorado saved my life. Much of their early education was founded around the principles of Outward Bound, both inside and outside the classroom. My love of animals and the outdoors gave me the focus I needed to turn my life around.

I got my start in the pet industry when I was 16 years old. My first job was scooping poop at a local kennel. I didn’t have a clue what I wanted to do ‘when I grew up.’ All I knew was I loved pets. For me, working at the kennel was exceptionally gratifying. I did that for three years while going to school.

Then one day the groomer got fired. I went from shoveling poop to grooming dogs overnight. I didn’t have a clue what I was doing. But I had tools. I had a book. I had a ready-made clientele. And I had a boss that was willing to let me learn. My first day as a ‘professional groomer,’ I had 6 dogs to groom. That was 1980.

Fast forward to 2014. Thirty-four years later. The pet industry opened huge doors of opportunity for me. My education was not in the classroom. It was on the job. I was no longer rebellious. I was focused. I was able to turn my passion into a career. And I took it seriously. I may not have earned many A’s in school (I don’t think I ever saw one of those come across a report card!) but I didn’t let that stop me from achieving A’s in real life.

In the early years, I had no idea what I would set out to accomplish – but if I was going to do this – I was going to be the best dog groomer I could possibly be.

It has been a non-stop learning opportunity as I climbed the stairway of knowledge – and business. The pet industry is limitless with what you can achieve for yourself – and for others that may join you on your journey.

Over the years I’ve started many pet related businesses including: a fleet of mobile grooming vans, a grooming shop, a grooming school, a publishing company, a luxury pet report, and an internet based library of educational streaming videos. I’ve had the chance to travel the world with the pet grooming industry, first as a top rated pet stylist then as an award winning speaker. I’ve been able to share my quest of knowledge by creating top rated curriculums and by writing books. I’ve watched a couple of my companies hit the million dollar mark in annual sales. I’ve seen some of them grow at tremendous rates. I’ve been amazed at the staying power of others. We’ve weathered challenging times that would destroy most businesses – but we’ve faced the struggles and persevered.

As you look ahead to 2014, what do you plan on doing with your career? Are you happy with where you are? Are you making the type of money you are comfortable with? Are you satisfied with the quality of your work? Do you have a steady stream of regular clients? Are you booked in weeks in advanced or even a year out with repeat clients? Do you enjoy going to work each day?

Here are two quotes I love.

The first one is from Hall of Fame football coach Vince Lombardi. He said, “If you’ll not settle for anything less than your best, you will be amazed at what you can accomplish in your lives.”

The second one is from Diana Ross. She stated, “You can’t just sit there and wait for people to give you that golden dream; you’ve got to get out there and make it happen for yourself.”

The pet service business is an amazing field to be in. You – alone – are responsible for your destiny. Only YOU can change your career path. If you are not thrilled with where you currently are in life – change it! Only you hold the key.

Once I got through my difficult phase in life – I found a fabulous career path. One filled with challenges and rewards. With each step, new doors of opportunity appeared. If I chose to work hard – very hard at mastering each task, I had more doors open. It’s been an amazing journey that I wouldn’t trade for a million years.

What are you going to do to change your career path and make it the most rewarding year yet? 2014 holds many promises if you choose to open the doors. Your rewarding journey can start simply by taking the steps towards a new opportunity.

Happy Trimming!

~Melissa

Are You Front Page News Worthy?

If your local newspaper were to drop by, un-announced, to do a feature story about you and your business — would you be proud? What about your local TV station? Would you be delighted of the impression you will make on the community as your photos were splashed across the front page? What about being seen by thousands watching the local news?

If the answer is no, take the steps necessary to create that positive, professional image that will make a lasting impression on all of your clients, every day.

For new clients walking through your door, they’re going to make a lasting impression in their minds about you in less than 30 seconds. In those 30 seconds you have the opportunity to make a positive impression with three of the five human senses; smell, hearing and sight.

In over 30 years of business, trust me – this scenario has played out many times with my multiple business. If there is a slow news day, nothing can fill the space better than pets! Luckily for me, I have lived by this credo for years. We are always ready to be front page news. In all my companies, cleanliness and professional appearance have always been a top priority.

Daily maintenance is critical on an ongoing basis. However, many professional grooming salons experience a slowdown right after the holiday season. Your appointment book is light. The phone is not ringing. You’re wondering what you can do with yourself. I’ve got the answer for you. Push up your sleeves and get ready to apply the elbow grease.

This is the perfect time of year to do all those pesky little tasks you’ve been procrastinating on. It doesn’t matter whether you are a stationary salon or a mobile grooming unit — most of these items apply to both.

deep clean all areas of the salon (we’re talking on your hands and knees using a scrub brush type cleaning!)

apply a fresh coat of paint

organize your reception area

clean out your computer files

clean the lint traps of your dryer(s)

organize your supply cabinet

sort out your tool kit

revamp your print marketing materials

clean and perform maintenance on all of your grooming equipment

refresh your website and Facebook pages

rearrange your retail area (if you have one)

change the art in your salon if you have room

install clocks in every room

oil and service your grooming tables

order new smocks and/or grooming attire

pamper yourself with a personal makeover for fresh look

Many of the above tasks would create an immediate positive impression to your clients. Even if the client doesn’t immediately sense the impact of one of the listed items, it doesn’t mean it won’t affect them. It will affect you in a positive way. That positive energy will transfer to your customers.

The next time your local news company calls for an interview, you’re going to have the confidence to greet them at the door even if you only have a few moments noticed before they arrive. When your photo is splashed across the front page or you are splashed across the TV screen, you’re going to be proud of what you see — and your clients and prospective clients will be impressed.

There is no amount of marketing dollars that can buy free publicity. Are you ready to be front page news?

Happy Trimming!

~Melissa

New Year’s Resolutions Can Be Dreams with Deadlines

A recent study divided people who made New Year’s resolutions into two groups.

1. Those who made New Year’s resolutions and wrote it down.
2. Those who made a New Year’s resolution but neglected to write it down.

You know what? The results were amazing. For the group that did not write down their New Year’s resolution, only 4% of them kept their resolution. However, for the people that wrote down the resolution, a whopping 44% of them had kept their New Year’s resolution.

“You can’t hit a target you can’t see” says motivational speaker Brian Tracy. And he is so right. A dream is a wish. Most people don’t write down their wishes – Thus, most wishes don’t come true.

Another one of his famous quotes is, “Goals in writing are dreams with deadlines.”

So have you made your New Year’s resolutions yet? Have you put pen to paper or your fingers to keyboard? If you’ll just take a few minutes and get your dreams down on paper, your odds for success are going to increase tenfold.

So what are your goals — what are your dreams — what are your aspirations? If you really want to make them happen, put together a plan.

Do you want to go for doing six dogs a day to eight? Have you divided your day so you know how long you have to spend on each pet and still get the job accomplished? Maybe your plan includes dividing the types of dogs you take each day in order to accomplish your goal. This division might come from the size of dogs you take. Or it might be the degree of difficulty. Obviously it’s going to be easier to wash a Beagle than it is to do a full scissor job on a poodle.

Do you want to become a certified master groomer or enter the competition ring? What type of knowledge do you need to gain before you’re successful at that endeavor? Do you need to learn the foundation of dog grooming first? The foundation would be anatomy, structure and movement. Next will come mastering technical skills like; bathing, brushing, dematting, drying, clipping, scissoring, hand- stripping. Once your foundation work is down, now it’s time to take a breed. Pick one breed — and one breed only. Focus on that single breed. Read the books. Watch videos put out by top professionals on the breed. Study with professional breeders and handlers. Go to conformation dog shows. Attend workshops and seminars. Once you master one breed, you’ll find it much easier to learn additional breeds.

Do you want to own your own business? What will it take to make that happen? Outline the steps it’s going to take for you to gain the experience necessary to open your own salon or to go mobile. Once you have the experience, then it’s time to create a full-fledged business plan. A well thought out business plan will be your roadmap to starting your own business successfully.

Whatever your goal, the important part is to get it down on paper. The style that you get it down will be all your own. Some people do better doing outlines. Other people do better with simple lists. Others find mind maps work extremely well. Whatever your style, write it down. The more detailed you are about the necessary steps required, the more likely you will succeed.

Then, post it where you’re going to see it. Set a timeline to it and then energetically take action to complete each detailed step. The steps can be small — and sometimes smaller steps are good. It gives you a sense of accomplishment each time you get to move up the staircase of success.

2014 is just around the corner. What do you want to accomplish? Make those New Year’s resolutions. No matter what your goals, remember that just by simply writing them down are more likely to happen.

Happy Trimming!

~Melissa

Grooming Speed Trick = Wrap-A-Pet

This is the best speed trick around for a professional grooming salon. Wrap-a dog. Women have been doing it for years.

If you’re gal and have had long hair at any point in your life, you know what I’m talking about.

You shower. You wash your hair. You step out of the shower and towel off. But before you do anything else from that point forward, you flip your head over and wrap your hair tightly in a towel. As you stand up, you flip the twisted towel toward your back. You are now sporting a turban style head wrap. You go about your routine letting the towel absorb the moisture in your long hair. Depending on the thickness of your hair, you might leave the turban in place anywhere from 5-20 minutes. By the time you’re ready to dry and style your hair, the towel has done its job. It has removed a large portion of the moisture from your hair. You‘ve greatly reduce the amount of time it will take to dry your hair simply by letting the towel do the work.

A pet grooming salon is no different. Using this trick can shave off loads of time over the course of an entire day. Even if you’re just doing six dogs, and you could save 5 to 10 minutes per pet in the drying process — you are saving anywhere from 30 to 60 minutes of time. Time is money, so it really starts to add up fast with each pet! Times that by multiple stylists and the savings really start to pile on.

There are other problems that come with not using a towel efficiently prior to starting the drying process with any type of dryer.

The bathing area of any professional pet grooming salon is always humid. If you opt to high velocity the dog prior to utilizing a towel to remove the moisture, you’re putting all that extra moisture into an already humid environment. The more humid the environment, the harder it is to ultimately get the dog dry.
In a highly humid area, it will be almost impossible get a beautiful fluff dry finish on any dog.
Moisture will be going all over the walls and floor. Not only does this create a mess, it also creates slick floors which are dangerous.
If you are in an environment where there is another bather working alongside you, you were getting their pet wet from the spray coming from the dog you are working on. (tisk-tisk!)
It takes longer to dry a dripping pet straight from the tub – the longer the pet is on the table, the harder the grooming process could be for many pets – especially older ones carrying a lot of coat.

This method of drying works well for any pet stylist or groomer. I started applying this method when I was mobile – doing one dog at a time. Even then it saved me time. I would finish the bath, towel dry the dog well and then wrap it tightly in a towel and let it sit for a few minutes. I would write out my receipt. Clean up my van. Make bows. Answer messages. Even having the pet sit for just 5 minutes was a huge time saver. I would save at least 5 minutes in the drying process and save myself 5 minutes doing all those other things. Total time saving per pet: 10 minutes.

When I moved to a high volume salon, the same trick saved us boat loads of time. We would have 30-40 pet per session. (We offered half day grooming for most of our clients. Thus we had two shifts of pets; morning and afternoon.) In a high volume salon, we affectionately called the term of wrapping dogs as “wrap n stack ‘em.” We would bath all the pets, and then start putting them in our bank of kennels in the drying room. It became a very fun game.

At the foundation of every high quality groom, is the bathing and drying process. To ensure the maximum quality of groom on the finished pet, it is critical the dog is ‘squeaky clean’ and 100% dried using the optimum drying method for the coat type prior to it going on to the finished grooming process.

Here are the basic guidelines for the game. Every game (day) will be a bit different based on the type of pets you have coming in. My personal goal when I move to the high velocity drying process is to have now moisture coming off the dog. Not always possible but that’s my goal.
Basic Rules for “Wrap n Stack ‘Em”

6 week or less; pets go directly to the tub. No pre-clipping or brushing needed.
The largest and thickest coats hit the tub first – smallest and lightest coats last. Tub priority will be totally based on the size and coat density of the pets being bathed during that session.
Towel-dry the pet by hand first. Then wrap in a fresh, dry towel. Secure the towel with clips. (office style large bull dogs clips work great)
Small dogs can normally be wrapped in a single towel. Larger dogs need to be wrapped in two towels plus have one to sit on.
Place the pet in a secure area where they cannot move around too much as they are wrapped tightly in a towel. (kennel or wall tether)
Bath all the dogs first while the others sit wrapped in towels.
Once all pets are bathed, and then move to the drying process. Reverse your bathing order. Start with the smallest and lightest coated dog. Unwrap the pet and start the high velocity drying process.
If the pet has sat for too long, they will be 100% dry before you get to them. You will need to re-wet the dog and start the wrapping process over. (typically this can happen on small, light coated pets)
If the dog needs hand fluff drying with a heat dryer – do not move to that process until the pet is about 90% dry with the high velocity dryer.
Dry each dog fully once you start the drying process so it’s ready to move on to the finished grooming procedure.
Once the dog is dry, place dog in a non-humid environment to ensure the coat does not curl up or get moist from the humid air.

Here are the steps to wrapping a small dog:

#1. Use a large dry towel. Drape center of the towel over the dog’s back.

#2. Draw one end of the towel hide the belly of the pet, the other end draw it across the chest.

#3. Pull the towel snuggly around the pet’s belly and chest.

#4. Secure both ends of the two close to the withers of the pet with some type of clip.

#5. Let the dog sit for a short amount of time to let the towel absorb the bulk of the moisture from the coat.

Note: On larger dogs, use the same concept on the front part of the dog. Use a second large towel for the rear. Wrap it much the same. However, when wrapping the rear, do it close to the spot you are going to secure them while waiting for the high velocity drying process. Wrap the rear and then encourage them to sit. Once the dog sits, they will naturally pull the towel snuggly around their rear end.

There is nothing more gratifying than seeing the bathing and drying process whirr along at a smooth, consistent and highly efficient pace. It doesn’t matter if you are a solo stylist or part of a larger team in a salon setting. It’s all about working smarter – not harder.

High quality bathing and drying is at the heart of every successful grooming business. Every grooming shop is slightly different, work out a system that you can employ the wrap-a-dog drying method and I guarantee you save yourself time while enhancing your bottom line.

Happy Trimming!

~Melissa

The Strength of Pet Grooming Foundation Skills

Photo Caption: Can you envision a Scottish Terrier trying to do the job of an Alaskan Malamute?

I’m up to my eyeballs in research for the 10th year anniversary of Notes From the Grooming Table. When I wrote Notes in 2004, there were 150 breeds recognized but the American Kennel Club – with a few coming in multiple varieties.

In just ten years they have added 47 breeds with one of those new breeds coming in 2 varieties!! OMG. My artiest, Lisa VanSweden and I have our work cut out for us!
But guess what? As I look at all these new breeds. I was pleasantly surprised. Not one of these dogs intimidates me from a grooming standpoint. Why? Because I possess a strong foundation of grooming expertise. I can read AND interpret the written breed standards. I understand structure. I know basic anatomy. I have the technical skill knowledge to deal with any coat type.

Armed with that knowledge – there isn’t a breed of dog I can’t groom with confidence. I know I’m going to be able to come close to making the breed look like the breed it’s supposed to – at least if the owners bring me something responsible to work with. (matted fur is matted fur no matter what breed it comes on – as long as I’m not dealing with a Bergamasco!)

So the bigger question for competent pet groomers and stylists, how strong are your foundation skills?

Can you quickly scan through a breed standard and translate it into a visual picture? Can you isolate key points of the standard you can influence to enhance the looks of the dog through grooming?

Can you decipher this? What breed is this? “…the height at the withers equal to the distance from prosternum to buttocks. The bone is medium and the body is dry, lithe and muscular, with an off-standing, curly coat.”

Or what about this one? “…The head must be in proportion to the body and give the appearance of power and strength. It is approximately equal to the length of neck and not less than 40% of the height of the dog at the withers.”
Is it Greek to you? It sure was Greek to me for a long time!
Learning to the official breed standards and interpret into grooming language is just like learning a foreign language. It can be challenging at first. But once you learn a little – you understand how valuable it is to learn more. Once you learn some of the core elements of breed standard language, it becomes easier and easier to understand the terminology.

Hand-in-hand with interpreting breed standards is structure and movement. You won’t be able to visualize the standard unless you can visually ‘see’ the term. What does an ‘almond eye’ look like? What does a ‘well-laid back shoulder’ look like? If a standard requires the breed to be ‘deep in chest’ or ‘well-developed brisket,’ what does that mean? Or more importantly – what would that look like?
What I love about pure breed dogs is at one time they were breed for a purpose. Before modernization, most of the breeds (excluding the Toy Group) they were breed to do a job. Help man survive. I love that. They had a purpose. Their temperaments and physical structure was developed by man through selective breeding to excel at a specific job.

You would never dream of hooking a team of Scottish Terriers to a sled and expect them to haul a load 50 miles across an arctic landscape. Nope. Not happening. At the same token, you would never see an Alaskan Malamute dive into a tight little burrow, going after some tenacious little vermin and extracting it. Nope – not happening.

Once you learning how to interpret a breed standard, your curiosity might get peaked. Most of the top pet stylists are intrigued by why dogs are built the way they are. They are passionate about learning the finer details of each purebred dog. Why a breed is built and bred the way it is.

Everything has a purpose. Purebred dogs were the tools of yester-year. The better they were built for the task at hand, the more efficiently they could do their jobs. Just like a well-built tool today, the better it is built, the faster and easier it will get the job done.

I was just listening to one of our Learn2GroomDogs.com Training Partners. She said if you haven’t been out learning about the new tools in the past 10 years, you are really missing out. She was so right. As we update Notes From the Grooming Table – tools are getting updated along with all the new breeds. The foundation skills haven’t changed, but some of the tools have.

Clippers have become smaller and more powerful. Many of the best clippers for certain jobs are now cordless.

Limited sized old fashion guard-combs have become a thing of the past. Now there are a wide variety of sizes and shapes. Some are super durable metal. Others have magnet attachment features. All make grooming much easier.

Have you worked with assortment of rakes on the market now? They can make short work of maintaining a harsh coated pet dog or removing soft undercoat.
Dryers have gotten more powerful.
Shampoos, conditioners and hair enhancement products abound. These products allow us to get the pets cleaner, condition the coat better and can get a less than perfect coat to do amazing things by enhancing texture and body.
Once you have a solid understanding of the foundation skills involved with professional pet grooming – you can build on those skills. No job will overwhelm you. You will never be fluster by a new breed you have never seen before when it lands on YOUR grooming table.

Building strong foundation grooming skills is a lot like the Chinese Proverb, “Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime.”

Knowledge builds confidence. Artful execution of well learned foundation skills creates a rewarding job. Combine the two and you’ll have a wildly successful career.

At least this concept did for me. It has for every one of our awarding winning top stylists Training Partners at Learn2GroomDogs.com. Who knew when I was 18 year old and shoveling kennel runs at a boarding kennel – someday I would write one to the most respected grooming books in the industry? Not me.

However, armed with a solid foundation core grooming skills, update Notes may take time – but it’s far from intimidating. Actually – it’s fun to learn about all these new breeds. I just wish I spent more time today with my hands in fur to get the gratification of taking a dirty messy dog and turning it into something beautiful!

Luckily for those you standing at your grooming table, you get to have that extremely rewarding job satisfaction!

I get the gratification of making it easy for you to get the pertinent information on all the currently recognized breeds in the American Kennel Club by updating Notes From The Grooming Table.
Books & Sites I Recommend for Learning Foundations Grooming Skills
• Notes From the Grooming Table by Melissa Verplank
• The AKC Complete Dog Book
• The American Kennel Club web site at : www.AKC.org
• Canine Terminology by Harold R. Spira
• K-9 Structure &Terminology by Edward M. Gilbert & Thelma R. Brown
• www.Learn2GroomDogs.com with over 350 grooming demonstrations presented by top professional pet groomers from around the world.

Happy Trimming!

~Melissa