Learn 2 Groom Dogs Archives - Page 2 of 4 - Paragon School of Pet Grooming

Come! Sit! Stay!

Leadership. If you’re running a business, you know leadership is important. Yet, when I’m speaking before groups of pet professionals, there are always questions on this topic. Here are a few typical ones that always seem to crop up when I do an open mic session.

How do I create a reliable team?
How do I motivate my team?
How do I bring consistency to my team?
How do I create respect?
How do I stop the bickering?
How do I create an enjoyable work environment?

I’m not going to lie. Being a great leader is certainly a challenge. It constantly takes work on the part of the leader. The second you let your guard down, forward momentum can be lost. Directions are not followed. The morale of the team sinks. Productivity dwindles. And customer service goes out the window. Sound familiar?

These are not good things when you’re the boss or the manager of a grooming business.

So how can you improve your leadership skills?

Here’s an angle that might help.

If you are involved in the pet care industry, my guess is it’s because you are passionate about dogs. I’m also going to assume you are naturally good with them. You enjoy their company. Your own pooches are well-behaved. They are trained. You’ve put in the time and effort to create a well-mannered dog.

Nice. Good work!

(Didn’t that little bit of praise feel good?)

Most packs or herd animals have an ‘alpha’ leader. They are hard-wired to think in those terms. It’s totally natural. If you have even one well-behaved dog – you are ‘alpha’ in that dogs mind. You are his leader.

Guess what? If you’ve trained pets, you already know some of what is involved in being an effective leader.

And dog training is something you are good at – right? You have expectations that challenging, but attainable.

When your dog does something that pleases you, you lavish them with praise. When they misstep, you gently correct them. To win their trust, cooperation and appreciation, you are going to use the most appropriate form of behavior modification that is effective for the situation. You are going to encourage them whenever they start heading in a favorable direction. You spend time with them – teaching them and helping them to understand.

Training your dog is an exercise in leadership.

Now stop and think about how you can apply those same principles to your team at work. What actions would you take to win the trust, cooperation, and appreciation of the people you work with? Did a light bulb just go off in your head?

Leadership doesn’t have to be hard, but it is more than barking orders and expecting immediate results. You have to be fair, consistent, and reliable as you develop your team. Give solid instruction. Lead by example. Praise often. Show appreciation. Correct undesirable actions quickly before they become bad habits. Remember, some people are going to be easier to train than others. You don’t need harsh action to get results – and belittling someone is never appropriate. Proper training takes a little longer. The time you put into it is worth the result… and it starts with you.

Use what you know to provide proper training. And don’t forget that to motivate and inspire your team that YOU have to keep growing, too. Seek out the training that you need that will help you become a better leader. Webinars, books, and trade show seminars are a few places that can help you become an effective leader who can create an amazing team.

The perfect team does not happen by accident and won’t magically appear on its own. Your team is the lifeblood of your salon. Your leadership will determine whether you have what it takes to make an amazing team. And an amazing team keeps customers coming back!

– Happy trimming,

Melissa

PS If you’re interested in more on this topic, I’ve got something amazing to show you. Click here.

What Does the Client Want?

The #1 Role of Service Based Businesses: Solution Experts

A product is a physical thing. You can see it and touch it. You can box up the parts or the assembled item and know how it will look, how big it is, and where you’ll put it when you get home. A service, by contrast, is intangible. You can’t mail a service to your house or carry it from a store.

In most cases, services are purchased – touch, taste, smell, and sight unseen. It’s a leap of faith based on the client’s ability to say what they want and the expert’s ability to interpret them correctly. When you go to a salon or barbershop, you can’t try out a haircut before you buy it. You tell your stylist what you want, then – hopefully – you get it. The better you describe what you want, the better the outcome. Dogs can’t tell you to take a little off the top, so how can you unlock the secret of what your (human) client wants?

By understanding that the person asking the questions controls the conversation!

When you are asking a question, it forces the other person to pay attention to you. It involves them in the conversation. If you’re doing all the talking, the listener’s mind can (and will) wander to other matters – and the end result may not be satisfactory to either of you. But the minute you say, “Let me ask you this: what if we…” the listener must pay attention because they’ll need to answer. It is an automatic reflex. The power of the words “what” and “how” is almost magical – they command a response.

You’ve now included them in the process. It’s become a team effort. You want to get the client on your team – that’s why this conversation is so important. When you ask questions, you show compassion and concern for the needs of the client and their pet. It helps build rapport. It also allows you to get valuable information from the client.

On average, a person can speak at about 250 words a minute while a person who is listening can think at about 1200 words a minute. So, if you are doing all the talking, the client has a great deal of time to figure out what they may not like about what you are saying, thus giving them an opportunity to complicate the situation! Not only are they manipulating the conversation out of your control, they haven’t heard a thing you’ve said!

How do you develop an effective line of communication with your clients?

Find a Solution in 5 Simple Steps

1) Make observations. Let your senses guide you when your client walks in. How does the pet look? How does it smell? Do you hear the ticking of nails on your floor? Don’t stop there – observe the human client, as well. Is the dog owner elderly or did s/he come in with small children? This might indicate that a nail filing service might be beneficial to protect sensitive skin. Let common sense, experience, and intuition guide your line of questions. Remember – you’re a problem solver. The more observant you are, the easier it is to find solutions.

2) Be a detective. This step involves your observations in Step 1 and takes them to another level. Gather clues from what the client tells you and what they don’t. Use your experience and expertise to find solutions that go deeper than the cosmetic.

3) Filter your data. Ask basic questions like, “Were you thinking of a thorough bath and brush for ‘Fluffy’ today or more of a full haircut?” Let the client talk. Then listen. This will help form an overall rough picture in your mind of the outcome*. Think of this as a sketch to your finished masterpiece.

4) Pinpoint focus to 5 areas of the pet⁺. Ask more specific questions about these key aspects of the pet so you can make a better decision about how they should be styled. This will provide details that fill out the sketch. The areas of the body pet are:

Overall body
Head
Ears
Legs/feet
Tail

5) Offer limited choices. Now that you know what you can (and maybe should) do for the pet, I personally suggest limiting options to two possibilities. Paint your picture back to the client to show you understand what they want and how it should look. This also demonstrates that you have listened to them and care about what they have to say. After all, isn’t that what you expect when you’re the customer? Make these options your best two – offering more just means spending more time narrowing the field from those that will have less favorable outcomes, anyway.

Always remember, the person asking the questions controls the conversation!

Successful groomers and stylists are master problem solvers. While solving the problem, they also demonstrate concern, compassion, and respect for the pet and the owner. That’s what creates happy customers who keep coming back!

Happy trimming!

~Melissa

*Remember to start from the desired end result. My blog Begin with the End in Mind has more on this topic.

⁺I recommend using Theory of 5 as a guide to guiding the conversation. Understanding how to break each dog into its essential parts helps simplify the process.

How to be an Indispensable Groomer’s Assistant

This always shocks me. A competitor or a workshop participant presents me with a DIRTY DOG for evaluation. A dirty dog?! No joke – it happens all the time.

Nails are not trimmed correctly… coats are not dried properly or completely… or worse yet, there are still mats and tangles left in the coat. These are all constant problems I see all the time. Not only at in the ring or at hands-on events, but in salons with every day grooming too.

To me, bathing and drying are the most critical parts of any groom. One bather can make or break your entire grooming department.

Here are 7 skills I look for in an indispensable groomers’ assistant (AKA the bather!) All 7 of these skills must be MASTERED in if you want to be highly valued in your grooming salon, if you want to move ahead in your career, or before you can you gather loads of glowing clients.

1. Be able to identify popular breeds

Anybody working professionally with pets needs to be able to identify the top 15 or 20 breeds that regularly come into your salon. It’s the fastest way for groomers to be able to communicate to one another.

2. Be able to handle pets safely and compassionately

How many times have you heard others (or maybe even yourself) say, “This dog is driving me nuts!” Impatient treatment of a pet is never acceptable. If you lose control, you can bet that you won’t have clients for long. Being able to understand canine body language is job requirement #1. If you are going to win the pet’s trust and cooperation, you must be able to speak its language. It will keep you and the pet safe. It will also make the entire experience much more enjoyable for all parties.

3. Understand the many different coat types found on individual pets

Each coat type has special needs that need to be addressed in the bathing and drying process to get the best results. A Beagle has different bathing and drying needs than a Standard Poodle. The same holds true with a coat on a Golden Retriever or an Airedale Terrier. A talented bather will instantly be able to identify dogs that possess simple coats or dogs that are going to be time-consuming and a challenge.

4. Bathe the dogs until their coats squeak

If they don’t squeak, they are not clean.

Period.

This is absolutely the foundation of every fabulous grooming job. I cannot stress its importance enough. There are many products on the market to help achieve superior results in only one or two baths. Even if you use the best shampoos on the market, the dog will not get squeaky clean unless they are rinsed thoroughly. Rinse until the water runs clear and you hear the ‘squeak’ when you push the water through the coat. And not just the easy to see or reach parts. Get soap and water to the undercarriage, under the ears, and the special parts. If the whole dog isn’t clean – it’s still dirty. Nothing wastes time or money more than having to re-bathe a dog because you didn’t do the job right the first time. There’s an old saying: if you don’t have time to do it right, when will you have time to do it over? Get it right the first time.

5. Dry the coat to perfection

Most of the time, this will mean utilizing a form of active drying. There are several drying methods and combinations to choose from, based on the coat type, trim, and the pets’ tolerance. Incorrect techniques or careless attention to drying will waste more time than almost anything else in the grooming process. In most cases, high velocity and stretch (or fluff) drying techniques will need to be used to get superior results. Oh, and the pet needs to be bone dry too!

6. Learn efficient and SAFE brushing techniques

Systematic brushing is the only way to effectively work through a coat and get right down to the skin. Selecting the correct tool for the coat type will be important. Knowing how to hold the tool along with how much pressure to exert is also important. Not enough pressure and you will not be efficient. Too much pressure and you’re going to make the pet uncomfortable and could cause injury. The key is to work methodically and gently over the entire dog – right down to the skin until a wide tooth comb can easily be pulled through the fur.

7. Nails, ears, and glands

Trimming nails and cleaning ears is just an automatic process when it comes to grooming pets. If it is not done – or not done well – it’s considered sloppy. Clients don’t want to spend their hard-earned money on sloppy work. Stylists executing haircuts should not have to go back and double-check this type of preliminary pre-work. Some salons routinely check and/or express anal glands. Whatever your salon option is, you should follow their guidelines.

Being a bather – or being a groomers’ assistant – can be extremely rewarding. However, it does carry a lot of responsibility. Many of these skills are considered the foundation of all grooming.

If you need detailed information in how to do any of these skills, become a member of Learn2GroomDogs.com and watch the Core Grooming Skills & Techniques Skill video lessons (click here for a complete video list) or review the front section of my book, Notes From the Grooming Table. Learning the skills does take time. They take dedication and focus to master them. You should never underestimate the value of strong foundation skills. They will form the building blocks of a long and successful career. Mastering these core skills to an absolute fault will ultimately determine how successful you will be in your career. (For more tips on how you can be more efficient and make more money, read my blog, The Need for Speed.)

Remember: every owner faces a choice when it comes to grooming. They can come to you, do the job themselves, not have the pet groomed all… or go down the road to someone else. Make sure they make the right choice by sticking with you.

Happy trimming,

Melissa

The Importance of Systems

My husband and I were just at the hospital for a scheduled surgery. Luckily, it was a non-emergency situation – just to get his nose repaired so he could actually breathe out of BOTH nostrils. Still, it was surgery and as much as he wanted to have it done, the anticipation levels were running high. We were a bit nervous.

The medical team was great. Their thorough procedures helped squelch our anticipation jitters. Everything, from the pre-screening call days before… check in… pre-surgery… waiting room… recovery… home… and follow-up, was explained to us. At every step along the way there were systems in place to ensure that the surgery went off without a hitch, which put our minds at ease. There weren’t any hiccups in the communication process or the surgery itself.

Checks and balances were firmly in place. Everyone in the medical team clearly knew their job. They understood how important their roles were, no matter how large or small. If even one of them made a mistake, it could have a devastating effect on the outcome of the surgery. We’ve all heard the horror stories.

If you stop and think about it, a grooming salon client has the same kinds of anticipation levels. They are entrusting you with one of their most precious possessions – their pet. Most clients are not that familiar with the grooming process and have no idea what truly goes on behind closed doors.

Is you grooming salon set up like a well-oiled medical team? We may not be doctors but our “pet clients” are extremely important to their owners. There are many steps within the grooming service procedure that could turn into shining moments – or go horribly wrong:

They get the wrong haircut.
The pet isn’t done when promised.
They’re charged the wrong amount.
They get the wrong collar or lead – maybe even the wrong pet!
A pet is injured – or worse.

This list could go on and on. The larger the team that works together, the more processes you need in place for a smooth running operation.

Every grooming salon needs:

a customer service team (even if that team is YOU)
a bathing department
a drying department
a grooming/styling department
someone in charge of client records/data entry
client education
marketing
proper cleaning and sanitation

To be successful in the long-term, you need to spend time in the short-term setting up processes. Systems are your routines – the way you do things every time. Here is a short list of items that need to be in place for systems to work:

Every procedure needs to be broken down, step by step.
Each process needs to be written down and reviewed regularly.
Every person participating in the activity needs to know and understand how to correctly perform the procedure.
Every person then needs training and follow-up supervision until the task is perfected.

Accountability is the key to success. Positive and negative consequences need to be in place and consistently enforced.

If you don’t have any systems in place at the moment, don’t fret. Take one procedure at a time and break it down into smaller chunks. Figure out what needs to be done or happen for each piece. Then move to the next one – and the next one.

Remember the story book fable about the tortoise and the hare? You don’t need to be a jack rabbit straight out of the gate. Slow and steady will win this race. It all starts with the first step. It might take you a month to get your systems in place – it might take a year. If you are in a state of growth, creating systems for your business might be an ongoing process. The trick is not to be overwhelmed by looking at the big picture. Keep it small so you don’t give up – and keep going.

At the end of the day, you always need to focus on your overall goal: to offer outstanding, consistent customer service – just like my husband and I received with his recent operation.

… As for those horror stories? Don’t be one of them. The salons that have the right systems in place will be prepared. Their staff will offer better service and the guests (furry and human) will feel better knowing that they are in good hands. it’s never too late to start. Do it now! Take that first step.

Happy Trimming,

-Melissa

Neutralizing Stench

I love being a professional pet groomer. It’s creative. It’s gratifying. There’s nothing better than having a dog leave your salon looking and smelling amazing.

Being a professional pet groomer means we are problem solvers. Our clients do not have the skills – nor the products – that can solve many coat problems. As pet professionals, we know which products and tools work.

My husband and I live on 160 acres. We have approximately 6 acres enclosed with Invisible Fence. All four of our 100+ pound dogs can roam unsupervised. This keeps our dogs safe – and out of trouble – while giving them the luxury of freedom. Most of the time it works.

Occasionally, it does not.

I was driving back from the farmers market when I got a call from my husband. He was headed out for an appointment and called the dogs into the house. All of the dogs came bounding up to the door like they typically do. However, two of the dogs seemed to be especially proud of themselves. As they got closer, my husband understood why. THEY STUNK TO HIGH HEAVEN!!!!! Especially one of them. Cache was absolutely covered in something very black – and very gooey. You could hardly get near them without wanting to vomit.

Because he was headed out the door, he simply called me and told me what to expect when I got home. I didn’t think much about it, our dogs are rolling in things all the time. He simply shut them back in their “dog room” towards the back of the house.

20 minutes later I stepped through the front door and was virtually attacked by the odor. This was as bad as a direct skunk hit – maybe worse. I made my way to the dog room and peered over the half-door. (By this time I was holding my breath.)

I had never seen a dog so successfully cover herself in a foul material. Heck, Cache even had it on her tail! I booted all the dogs out immediately and set to work steam-cleaning the back room before I tackled the dogs themselves.

I knew I had my work cut out for me. Not only are our dogs all over hundred pounds – they’re extremely heavily coated. At our home, we do not have standard professional grooming tubs or tables, but we DID have the products and tools to wash, clean, and neutralize the foul substance that was all over two of them.

Once I got the back room cleaned up, it was bath time for the pooches. Needless to say, they were not thrilled with me as I gingerly clipped leads to their collars. They were quite proud of their accomplishment. Down to the horse wash rack we went. It wasn’t the most sophisticated dog bathing station – but it worked.

A long time ago, I learned that the Coat Handler product line is my ‘go-to’ product of choice for all my bathing needs. One of the best odor neutralizing products on the market is Odor Handler. There are literally thousands of uses for this product. I personally use it so much (and not just on dogs) that I keep and 9 1/2 pound container of it in the laundry room! Down in the barn, we keep gallons of Coat Handler’s 15 to 1 Shampoo, Coat Handler Conditioner, plus a high velocity dryer for our horses.

My products and tools of choice for this project: Coat Handler 15 to 1 shampoo mixed in a squirt bottle with a generous scoop of Odor Handler and hot water, a long-handled scrub brush, a firm horse brush, a rubber curry, and a garden hose. (Luckily it was 80 degrees outside so no one minded a cool bath!)

I did my best to hose off the bulk of the offensive material clinging to their coats. Luckily it was water-soluble so with the water pressure from the garden hose, I was able to remove most of it. But the odor still remained.

I generously applied my hot soapy solution of shampoo and Odor Handler to the soiled areas. I worked it in with a rubber curry (there was no WAY I was going to touch that nasty stuff with my bare hands!) Then I went back with a horse brush to really work it into each strand of the hair. I finished with a smaller handled brush to deal with the hard to reach places. I let the solution sit for approximately 10 minutes before thoroughly rinsing the dogs until their coats were squeaky clean.

It was time to use my gallon jug of Coat Handler Conditioner. I poured generous amounts into my hands and applied it to their coats, straight. I did not rinse out the conditioner.

I let them have a few generous shakes before I proceeded with towel drying. Then, I pulled out my trusty K-9 II high velocity dryer. I needed them to be dry so I could see if I had been successful with neutralizing the foul stench before I let them back into the house.

By that night, all of our dogs joined us in the living room, lounging at our feet. Everyone had a slight scent of baby powder which was much more appealing to my husband and me.

The reason I was so successful in neutralizing the odor was because I had the knowledge and the tools at my fingertips. As a pet grooming professional, it’s up to us to know the products and techniques that work the best. I’ve tested many products over the years, and the Coat Handler line of products (especially Odor Handler), beats everything else, hands down.

Just ask our noses – and Cache, of course!

Happy trimming!

~Melissa

The Aha! Moment

It’s no secret that I love learning new skills, ideas, and applications — it’s the main reason why I love the pet grooming industry so much. You can never learn it all. There is always something new, different, or enlightening to learn.

In 2010, I founded the Learn2GroomDogs.com (and cats) streaming video library. I have directed and produced over 400 educational grooming video shoots. Each one is both a lesson and a demonstration. Every video inspires and teaches me something new. I’m constantly having my own ‘Aha! Moments’ – even after 30 years in this business!

I’m proud to be able to bring the quality of training directly to you that will challenge, educate, and energize the student in you. All you need is access to the internet and you can have your own ‘Aha! Moments’ wherever you are. Our Training Partners have earned their right to be labeled “the best professional pet stylists in the country.” They are simply amazing.

I take detailed notes on every shoot. Heck, with some Training Partners, I can barely make my fingers fly across the keyboard fast enough! Those comprehensive notes eventually become the video descriptions. As I review the lesson during editing, I sift through the pages of my notes and highlight the key points that I feel would be worthwhile takeaways for you. Believe me, there are loads of them!

I truly believe you will only be as good as your teachers. Being a member of Learn2GroomDogs.com is like going to a massive pet grooming summit. There are over 400 lectures and demonstrations from over 40 training partners that are hand-picked as the best in the industry. We provide the information you want and need from people who know dogs – including a camera man who is also an accomplished pet stylist and a long time grooming instructor, so he knows what you need to see through the lens!

When you are fresh to the field – you are like a dry sponge. ‘Aha! Moments’ come fast and easily. As a seasoned pro, they become harder to come by — you must seek them out with dedication and apply them to your work.

But there are still plenty of golden nuggets to unearth.

Take notes as you watch the videos. Pause, rewind, and watch again. And again. You have unlimited access to every video lesson we offer with your membership, so wring every drop of learning gold you can from each one. If you can pick up even one of those per month of membership, it’s worth the price of admission and more.

There is a great saying that goes, ‘The more you learn, the more you earn.” I have always believed that the more educated you are in your craft, the more self-confidence you will have. That turns work into a joy no matter what you do. You have the power and the choice: keep learning and keep your passion for your career alive…

…or let it get stale and face burn out.

With Learn2GroomDogs.com (and cats too) we make it easy to learn at the touch of a keystroke. Wherever you have access to high speed internet, you can watch, listen and learn. In your home. At your shop. Traveling to a grooming event. By yourself or with your team. We have grooming video lessons for everyone. We can help you achieve more wherever you are in your grooming journey.

The key is to invest in you, whether that is time, money, or both. You have to make an effort – a commitment to put in the work to get better and seize any opportunity to do so. Once you open your mind to education, you will be amazed at how many ‘Aha! Moments’ you will have.

Enjoy the ride. The educational voyage is a blast.

Happy Trimming

Melissa

How to Make a Dog Look Like a Puppy Again

Women have known this for years – a great haircut can take years off their age. Did you know it works for dogs too?

Grooming by L2GD Training Partner, Suesan Watson

This styling technique works for almost any drop coated breed with ears that lay close to the cheeks such as: Shih Tzus, Lhasas, and Malteses. Typically, you use the ear style on dogs that get full body haircuts. This technique works or any purebred or mixed breed whose coat has a tendency to be straight. The common denominator for this trimming application is that the coat grows directly towards the ground as it grows. The size of the dog does not matter.

Heck, now that I think about it – it will work on many, many breed types. The most common coat types we see this ear style on are the drop coated breeds – but that they are not the only candidates. Any breed of dog that has fully feathered ears that drop close to the sides of their jowls will work. Straight coats. Wavy coats. Curly coats. It does not matter. It’s even super cute on some pricked eared dogs, too!

Grooming by L2GD Training Partner, Suesan Watson

The best part? The effect is instant. The years melt away. The pet walks into the salon looking its age and walks out appearing so much younger. It looks like a pup again!

What’s the secret? Short ears. Layered short ears.

As a bonus, this ear style has other benefits too:

It’s easy for the owner to care for
The ears will not drag through the food or water dish
They will not become matted or tangled

Here’s how you get the look.

Attach a long guard comb over your clipper blade. Choose the length that will best suits the size of dog you are working on. Smaller dogs will be look puppyish with shorter guard combs. Large Doodle dogs will look better with a longer guard comb.
Hold the ear leather flat across your hand to brace the ear. Gently guide the clipper over the outside of the ear. Imagine the ear leather like a leaf. A leaf has veins running through it. Run your clipper in the same direction as the veins in the leaf.
Keep working over the top of the ear leather until the coat is consistently the same length. It does not have to be perfect – just close.
With scissors or blenders, edge the ear for a neat appearance. Hold your fingers against the ear leather to ensure you do not cut the skin.
Double check for evenness on the outside of the ear by gently back-combing the fur. If there are uneven spots, blend them in with thinning shears for a very natural look.

If you want to give a pet a youthful look – try this ear style. You can instantly make a dog look like a puppy again.

Happy Trimming!

Melissa

P.S. If you’d like to catch a free demonstration of this ear style, click here. Suesan Watson is an award winning pet stylist and a Learn2GroomDogs.com Training Partner. This is an excerpt from her video lesson called: Using Style to Bring Out the Charm in a Lhasa/Poo.

How to Avoid an Extensive Trip to the Hospital

As a professional pet groomer, we are exposed to all kinds of health hazards. Being bitten by an uncooperative dog or cat is a part of the profession. A competent pet care specialist can do a lot to avoid injury. The better you understand canine and feline body language, the less likely you are to be bitten. However, when the inevitable happens, here’s a handy trick you can use.

I learned this tactic a long time ago. Sandra Lemire taught it to me. Sandy was the original founder of the Coat Handler product line. She’s spent a lifetime studying natural science as it applied to her family’s health and all the animals she had raised. This tip has served me well over the years. I have used it repeatedly, regardless of whether injury was sustained in the pet care field or not. It works whenever redness develops around an injury site.

A number of years ago my husband and I were on vacation on my dad’s boat in the Bahamas. The last night of our trip, my husband tripped over a step, slamming his elbow on the dining room table. Being a tough guy, he got himself up and thought nothing of it. He went to bed without mentioning the incident to any of us.

The following morning we were packing our bags. As my husband was headed up the companionway from the main cabin, I noticed his elbow looked swollen and red. “What happened your arm?” I asked him. Upon further inspection, it was truly red and swollen. After years of being a close friend with Sandy, I knew I should be worried. I pulled a black Sharpie marker off the nav station. I quickly outlined the redness on his elbow.

By the time we flew from the Bahamas to Miami, the redness had expanded an inch beyond my black Sharpie outline. I called our personal doctor’s office and explained the situation. They asked us when our flight was due in home in Michigan. I told them that evening. They were adamant!! Go directly to the hospital! Do not stop for anything! Do not stop to get food! Do not stop at your home first! He needs to get to the emergency room immediately!

Even though this was not an open wound — a blood infection had set it. It needed immediate treatment so my husband did not end up in a life-threatening situation. As soon as we arrived at the hospital they whisked him in for treatment. The redness had expanded inches beyond the original black Sharpie line. That black outline was an immediate indicator of how serious the situation has become. They ran all sorts of test. They x-rayed his elbow. And they started him on a heavy dose of antibiotics intravenously.

Ten hours later he was released from hospital with more antibiotics and a follow-up appointment with our local doctor. He was lucky. Sandy had taught me redness around an injury site should be closely monitored. Due to quickly identifying the potential risk, we were able to avoid a long term hospital stay for my husband.

Outlining the area with a simple black Sharpie marker is an extremely effective monitor. If the redness expands outside the black outline at a rapid pace — it’s imperative that you seek professional medical attention quickly.

Most of the time when I use this trick, it’s with injuries inflicted by dogs or cats. Puncture wounds are typically the most critical to pay attention to — especially if it came from a feline.

I don’t know any groomer or stylist that does not adore animals. That’s the whole reason we get in this profession. Unfortunately, getting bitten by our four legged friends just goes with the territory.

To ensure you minimize long-term and/or serious health consequences — always take any injury seriously. Your hands are your livelihood. And keep a black Sharpie marker handy at all times!

Happy Trimming!

~ Melissa

How To Get Through a Challenge

Every one of us, at some point in our lives, questions whether we made the right decision. You hastily agree to something. Weeks, or even months later, you really begin questioning your decision.

I just had that happen to myself not long ago.

Many of the upper echelon of the grooming world have officially ‘retired’ from competition level grooming. But we were always being asked to step back into the ring. Those making the request were always met with, “No way!!” from every one of us.

It takes a lot of practice to stay in peak technical form. Most of us do not actively compete anymore. A few still groom a little at their salons for pet clients. Others, like me, have not physically groomed a dog in years. For most of us, we have become much better coaches to the grooming world than actually grooming the dogs!

Months ago, my good friend Teri DiMarino came up with a brilliant plan to get us ‘old-timers’ back in the competition ring. The question was, “If we held a rescue rodeo, limiting the number of entries to select retirees, would you accept the challenge if you were invited?”

Most people who know me know my all-time favorite grooming classes are rescue rodeos. This is real-life grooming. This is the type of thing we see in our salons every day. It’s a well-known fact that if a dog is as clean and attractive, it stands a much better chance of being adopted into a new home.

When it comes to grooming dogs, we are all softies. This is the most rewarding competitive level grooming class I have ever seen. So when I was asked if I would compete if I were invited, my immediate response was, “Absolutely!!”

A few months later, reality started to sink in. I started to second-guess my decision. Yes, I groom every day in my mind with my work. However, I have definitely come to a point in my life when I’m a much better coach than an actual groomer. Sure, in the 80s and early 90s I was on top of my game. I groomed every day. Unfortunately, physical limitations forced me away from the grooming table and a job I loved.

I was able to redirect my career by helping others learn how to groom, advance their skill set and achieve their goals. I went from being an occupational athlete to being a desk jockey. To step back in the ring was going to take more than just wishful thinking. You have no idea how physically demanding the job is until you don’t do it anymore.

Fast forward to Intergroom 2014. The Celebrity Rescue Rodeo was upon us. Ten of us were invited. It’d been so long since I’d last groomed a dog, other than a small collection of shears, I had no equipment left.

Luckily, I was able to beg and borrow all the tools I needed. I did a little bit of practice grooming prior to the class. But as we entered the ring – all those old butterflies came fluttering back. I really begin questioning – what the heck was I doing in the ring?

I think all ten of us were feeling about the same way. But you know what? Once they said, “Groomers start!” all of us went right back into our competitive Zen-like zones. We put our heads down, focused, and got to work. We blocked most everything else out except the job at hand and making a strong connection with our rescue dog.

There may have only been one trophy. That’s OK. Everyone one of us thoroughly enjoyed the experience. I think all of us walked out of that ring proudly. We still had what it takes to make a pet appealing.

Concentration was the key. No matter how rough, tough, or challenging your grooming day might be – stay focused. You can get through it – you might even find the challenge rewarding — just as all ten of us ‘old timers’ did. All of us were worried we couldn’t pull this off, but as we left the ring of the Celebrity Rescue Rodeo competition at Intergroom 2014, all of us felt like winners – and so did the dogs!

Happy Trimming!

~Melissa

P.S. Special Note: About 30 minutes before they called ‘scissors down’, they said we could call in a ‘lifeline’ to help finish our dogs. I called for Suesan Watson. This is her signature head style. I told her I was going to do ‘her’ head style on this adorable little dog before the contest even started. I had seen her do it repeatedly in our Learn2GroomDogs.com video lessons and love it. Thanks Sue!

Bring Nature to the Grooming Table

Courtney Ramstack a compassionate stylist with a dynamic personality. She has a strong sense of quality with everything that she does. Courtney has trained over 150 grooming students. She takes great pride to make her shops fun and exciting places to work.

We are proud to have Courtney as one of our Training Partners at Learn2GroomDogs.com. The first time I heard this idea explained by her, I thought she was brilliant!

This vivid grooming tip comes from Courtney. This is her description of how to trim an ear short in her video lessons.

Clipper trimming the ear on a dog can be a dangerous step in the grooming process if it is not done correctly. It is very easy to nick an ear with the clipper blade. The ear leather is thin. If you do not follow the correct direction of the coat growth, the ear leather can feed easily between the teeth of the blades.

Courtney came up with a very clever way to describe how to clip an ear to minimize accidents. The visual clarity of her description makes it almost impossible for student to do it wrong. When she’s training new groomers this is how she talks them through the process.

Think of the ear leather like a leaf. It has veins that you can clearly see running through the entire leaf. Think of the dog’s ear like a leaf.

When trimming, a very close blade, like a #40, is typically used on the inside of the ear leather.

The outside of the ear leather is typically left slightly longer. Blades can range from a #30 blade all the way up to longer guard combs. This technique works well with any blade length when a clipper is being used to style the ear.

When you start clipping, lay the ear across your open fingers. Start clipping from the top of the ear at the center — where the stem would be. As you clip, keep the ear gently braced on your fingers. From that center point of the leaf, clip out towards the edges, following the veins just like on a leaf. Keep your fingers underneath the ear as you move the clipper towards the edges to brace it. This will keep the ear stable and the dog under control as the clipper removes the coat.

On dogs with natural ears, there is a small skin flap on the inside of the ear leather. This delicate skin flap is typically found on the back side of the ear. When you flip the ear over and hold it in your hand, normally you can see it clearly. You need to be careful of the skin flap — it is very easy to catch it in teeth of your clipper blade. Typically, the closer of blade cuts, the less likely it is to catch that inside ear flap. For safety, always know where that skin flap is located.

As long as you clip in the same direction as the veins of the leaf, your risk of injury to the ear leather is very minimal. As you clip — or instruct someone else — imagine following the veins of a beautiful leaf. It’s hard to do it wrong with Courtney’s clear visual image etched in your mind.

Happy Trimming!

~Melissa