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Look in the mirror and say “I am my most valuable asset.” Tell yourself this every day! You are the most important thing about your life and your business. Despite the fact that you may think it is your car, or your favorite thinners, or even your bank account, it is YOU that is the most important part of the success equation. Without you driving the car, or using the thinners or using the money, those things are worthless.

And the part that makes you unique is your mind. Your ability to think and reason before taking action is a precious gift. And throughout life, we need to improve our thinking. The ability to improve our quality of thinking makes it easier to solve problems. Our ability to think positively lets us see opportunity around us. Negative thinking shuts doors to success.

There is increasing concern about the effects of our dependency on search engines, GPS – maybe even AI – on our recall memory – and that this dependency may make us dumber. WOW! In the ‘good old days’ you used a map and directions you wrote down to get from Point A to Point B. You may have stopped when you were lost to ask for directions. Then you had to remember those directions. But now you just program a device that tells you to turn left or right. You actually lose problem solving skills as a result.

Just think of how many people struggle to figure out math problems when they don’t have a calculator.

People used to memorize phones numbers, addresses, and birthdays. Now they are stored away as reminders in our cell phones. Sure it makes things easier, but it turns our mind to mush in the process. I have read that the brain has an unlimited ability to memorize facts. So why turn that ability off?

You need to invest regularly in self-improvement and professional development. You can open your mind to knowledge by attending a seminar at a tradeshow. Or you can exchange information in online forums and places like Facebook. You can open up a copy of the AKC Complete Dog Book and memorize facts about your favorite breed. You have to exercise your brain the same as any other part of your body.

Dedicate yourself to lifelong learning. Why stop now? I continue to learn from the top professionals around me. There are always new products and new standards to talk about. Many groomers are inventing their own products. And almost all of them are happy to share their knowledge with you.

With positive thinking and lifelong learning, you can continue to find new ways to be a value to your customers. You can jump years ahead of your competition by developing new skills that are in demand. By valuing yourself as your biggest asset, you can catapult your career and life to higher levels.

To stay on top of the grooming game, professionals need to keep learning. That’s been my motto for years. It’s always worked for me. Educational opportunities were limited 20-30 years ago. Fortunately, opportunities abound today for motivated groomers.

Books: More and more grooming titles are available every day. They are being written by a wide range of authors. There are grooming guides available as well and business operation manuals.

Many include stunning images to help the reader comprehend the subject matter. Some are even available via a tablet or Kindle.

Schools: What is the primary function of a school? To give their students a head start in their careers. Most schools can take months or even years off the learning process. Professional grooming schools are cropping up everywhere.

One of the best ways to learn grooming is with hands-on training. Some training centers even offer home-study options too. Either way, schools offer a structured learning environment. Programs range widely in cost, quality, course length and grooming styles.

Videos: With methods in place to honor and identify top groomers, we are seeing many of these respected stylists share their knowledge through training videos. Top professionals are creating video lessons aimed at the beginners to advanced stylists. Many lessons are on DVDs, on-line through websites or in streaming video libraries.

Internet Searches: The internet has become an indispensable tool for the groomer looking to get ahead in their career. Never seen a Portuguese Podengo? Most professional groomers haven’t – including me! A quick search via an Internet search engine will lead you down a path of enlightenment.

The Learn2GroomDogs.com Facebook page is a great resource for photos.

You can find breed clubs, breeders, breed history, breed standards and fabulous photos of even the most obscure breed of dog or cat. Even if you’ve never seen – or groomed a particular breed before, you can rapidly educate yourself. You’ll have the confidence – and knowledge – to talk with any owner about ‘their breed.’

Need a refresher on what a breed looks like? Jump onto the computer and do a search of Google Images. You’ll be amazed at what you can pull up. If you are looking for high quality pets, add a show title such as; ‘AKC Champion ‘ By doing this, you can filter through many of the images.

As with any internet search, you are going to find good with the bad. The more general knowledge you have about pets and grooming, the better you will be able to sort through the wealth (and garbage) typically found out on the internet.

Webinars: We are starting to see this form of learning pop up in our industry. Webinars have been around for years yet the grooming industry has been slow to embrace their power. Many technically savvy groomers are starting to share their knowledge in webinars. Some webinars are free; others charge a nominal fee to participate.

Facebook, Blogs & Online Forums: With the use of social media outlets, anyone can chat with anyone from anywhere; across the nation or around the globe. No one is worried anymore about ‘the competition.’ If you have a question, post it. If you have a fun story to share, post it.

If you need to vent (professionally please!), post it. Never before has it ever been so easy, and economical to share ideas, grooming tips and knowledge. No one should feel isolated or alone anymore. The outlets to reach out to fellow professionals are simply remarkable via the World Wide Web.

Seminars: You’ll find seminars every grooming trade show around the country. You will also find privately held seminars too. You’ll find these private seminars hosted by; distributors, product manufactures, grooming schools, grooming salons or even the professional themselves. These seminars area a great place to get your questions answered about any aspect of the grooming
profession.

Private Coaching & Clinics: Need a tutor? Need a coach? One of the best ways to perfect a skill or a trim style is with personal, hands-on assistance. Many of the top stylists are available to help you privately or in a smaller group setting. Many are well rounded in many aspects of the grooming industry. Others will specialize in trim styles, grooming techniques, sales and marketing or business operations. Many will travel great distances to set up coaching sessions.

Find a business professional you admire. Contact them and ask if they offer private lessons. Many do or they host small clinics where you can all share the cost of the session.

Trade Shows: Going to a grooming show is still one of the most refreshing ways to learn. Most trade shows have a wide variety of vendors there too so you can speak directly to the sales representative about a product or service they offer. Sit ringside at a grooming competition.

You’ll be blown away at the style and trim quality being found with high level pet stylist. Trade show promoters are always seeking out a wide variety of speakers and topics to present at their shows. Can’t get to a show? Some of the larger shows and grooming competitions are now available via streaming video on the internet.

I remember being in Croatia on a sailboat a few years back. I was able to watch the World Team Grooming Competition right from my laptop as the competition took place in Belgium. Very exciting!

Certification Programs: We are seeing more and more certification program become available whether it is for dog grooming, cat grooming, pet first aid or business management. At this point, most programs are voluntary but all are worth their weight in gold. Some of the programs can be completed in a day or a weekend. Others will take months, or even years of study and testing before successfully completing the full program. A few of the programs even have Apps set up for your technical device.

Education, skill enhancement and effective communication are the keys to a successful career. Never underestimate their importance. One of the greatest inspirations in any career is continued growth. Learning is the key to everlasting success. With learning trends today, it’s never been easier! Never stop learning.

When looking at learning opportunities, I always encourage you to research the quality of the material, the program or the lesson. You will only increase your knowledge if the information being shared or taught is from a true professional. A professional that has years of expertise and a resume to back it up!

National K9 Veterans Day is celebrated on March 13th on the official birthday of the US Army K9 Corps, which was formed in 1942. Joseph White, a retired military working dog trainer, originated the idea for the day.

It’s a perfect day to help out a cause with paws that’s close to the hearts of the Paragon Cares Team – Project K9 Hero. PK9H aims to ensure the best quality of life for our nation’s retired Police K-9s and Military Working Dogs by providing assistance with medical costs, prescription food, rehabilitation, rehoming, and end-of-duty services. The team operates a safe haven at its 177-acre Rehabilitation & Rehoming Facility. Paragon has helped the team creating a grooming space onsite!

Please support Project K9 Hero by MAKING A DONATION today!

Here are some other ways Project K9 Hero is putting donations to work:

New Rehabilitation Specialist:

Derek Copeland has joined PK9H to put his 20 years experience in the working dog field, as a Handler, Trainer, Kennel Master, and Program Manager within the United States Air Force and the United States Space Force to the service of retired K9s.

Derek has had advanced training and education with Canine Psychology/Cognition, which he will be applying in his daily duties at the Project K-9 Hero Rehabilitation and Rehoming Facility in Tennessee. This addition to the organization will allow the team to work with each Hero in our care, and manage the triggers that led them to the Project in a positive manner, to accelerate the rate in which we can find their forever home. This will allow PK9H to take in more deserving Heroes annually, who may not have a safe place to retire in, or be facing euthanasia.

Your Donations Help Find Happy Homes for Heroes

Example: Military Working Dog “Johny” (Y065), was medically retired from the U.S. Army MWD Program in December of 2023. At that time, Johny was facing euthanasia, due to a history of aggression and unwarranted bites on his handlers. After rehabilitation at the PK9H facility in Tennessee, Johny was re-homed to a couple who are active Police K-9 handlers in Lansing Michigan.
“Paige and Luke have done an absolutely AMAZING job with Johny getting him acclimated to their home, and both of their Police K-9s.”
PK9H will continue to pay for his medical care, prescriptions, office visits, and any surgeries he may need for the remainder of his life.

Introducing K9H Scholarships

High School students may apply to the Jodi Johnson Memorial Scholarship, which was created to remember the life of founder Jason Johnson’s sister. Jodi was a smart and outgoing woman who excelled in athletics, academics, music and community involvement. Jodi was also a lifelong animal lover who was an outspoken supporter for our work at Project K-9 Hero.

The Veterinary Medicine Scholarship was created to support graduate students who are in their second year or beyond at the University of Tennessee College of Veterinary Medicine and who support the mission of helping retired Police K-9s and Military Working Dogs.
Applications may be submitted until June 15th, 2025.

Do you experience seasonal climate changes? If you are in the northern hemisphere, I bet you are already feeling the warm weather grooming rush. One week you are slow, then suddenly the sun comes out. The temperature begins to rise. Instantly, your phone starts to ring off the hook.

Let me ask you this.

• Are you staffed to handle the load?
• Are you going to be working 12 hour days, six days a week and still not get caught up?
• Are you booked out solid for 4 weeks or more?
• Are clients and potential customers getting frustrated or even angry because you can’t book them as quickly as they’d like?

If you answered “yes” to any of those questions, you’re not alone. When the spring rush hits, groomers are in short supply everywhere!

Finding qualified help is the #1 problem for most business owners.

How often have you advertised for a new bather or groomer and have been able to fill the job immediately? Hardly ever, right? Even after you’ve filled the position, how often has that person been able to perform that job without any guidance or direction from you?

If yours is like most grooming salons, it’s next to impossible to hire the ready-made job applicant. It’s rare to find a person who will be everything you need, right away. Even if you do find great candidates, it’s still going to take work to bring them up to speed. To bring them in line with the way YOU do things in your business. To teach them your culture.

Finding the right people to build your team is always the most challenging part of running any business.

Training is at the heart of all great employees. Unfortunately, training takes time and effort. Both of those equate to money out the door. One of the most frustrating things for any business is to go through the training process only to have the new hire leave shortly after training has been completed. However, if you’re going to run a business that has any growth, you’re going to need to hire help.

How do you find great job candidates who will stay with you? I’m not just talking bathers, groomers, and stylists. I’m talking about anybody that would add value to your business and your team.

I wish there was a simple and clear-cut answer to this very old problem. There’s not.

The best way to get started down the hiring path is finding job candidates with potential. Here are a few things I always think about when looking at prospective job candidates.

Where to Find Them

You are going to need somebody who understands that working with dogs takes WORK. A lot of work. I look for proof that they are willing to work. Willing to commit. I scan their resume for clues.

Rural Background

I have found that some of our best employees and students come from a more rural background. Being brought up on a farm always teaches valuable work ethics.  Many times, they will have 4H in their background. Being active with horses or dogs is also a positive attribute. So is someone coming from a veterinarian clinic, animal rescue, or any professional pet-related background.

Students and Recent Graduates

Look at attendance records and GPA, not just a certificate or diploma. Check their extracurricular activities. Was s/he in band, sports, or Student Council? These things will indicate how disciplined and focused a job candidate will be. It will also tell you if that person has worked as part of a team.

Previous Job Experience

Check prior work history. Does the candidate have the experience or skills to do the job? Do they have any previous professional experience working with animals?

Here’s a list of traits that make a great new hire. Look for these behaviors during the interview and during their initial trial period.

• They listen with intent.
• They are confident but not arrogant.
• They have the ability to express themselves.
• They ask questions.
• They are motivated to improve their current skill levels
• The understand directions.
• They have the ability to focus.
• They have organizational skills.
• They have the ability to prioritize tasks.
• They are willing to try something new.
• They are open and receptive to constructive criticism.

Here are a few tips when it comes to evaluating a new candidate.

• Ask for references and call them.
• Treat everyone with respect.
• Look for attitude – hire based on potential.
• Learn to trust your gut.
• Look for a warm smile.

Once you have a new team member, it’s up to you to provide the training that will guide them. Every salon is slightly different. You want your new hire to succeed. That means you are going to have to put in some effort. They need to be clear on your rules and expectations. Ideally, these rules and expectations will be printed in an employee manual – even if it’s only a few pages!

Observe how they work. Even with the most basic tasks like answering phones or washing dogs, many new hires need to be gently coached. Even if their skill level is weak, if they have the right attitude, you will be able to train them quickly. But you must understand where they are in their current level of training. And the only way to learn that is by having them demonstrate their work.

Books and videos can be extremely helpful to the training process, as well. But don’t just assume they are reading and watching the material – and understanding it. You will still need to observe them carefully for the first few weeks, making sure the information in the books and videos is being correctly implemented.

I learned a long time ago that I prefer to cultivate my own team from scratch. That way they learned our culture. Our expectations. They came without a lot of baggage we need to change. If I was fair with them, in return, they were fair with me, staying with my team for years.

Not everybody will stick with you, long-term. That’s all right. It’s part of the hiring process. Part of running a business. You learn to work with it. Always keep your eyes open for great candidates to join your team. Once you know what to look for, the hiring process becomes a bit easier.

NEED HELP Growing Your Own Groomers – Visit our EMPLOYER Page.

GroominarNetwork.com members – check out these links for more information:

What to look for in New Hires / How to Keep New Employees – with Melissa Verplank and Judy Hudson

Slope Side Chats: What Do You Look for In a New Hire? – with Melissa Verplank, Kathy Rose, and Teri DiMarino

Not a subscriber, yet?  Click here to join GroominarNetwork.com and get more amazing video lessons like the two mentioned here.

By Melissa Verplank, CMG & Paragon Founder

It’s shedding season in the northern hemisphere. All those heavy coated bath and brush dogs have begun the seasonal shedding process. It’s my favorite time of year!

Is it messy? Absolutely. Can it be a lot of work? You bet. But if you’re prepared, have the right tools, and know the tricks, it doesn’t take that long. And it’s not that hard. I don’t know about you, but for me, this is the most gratifying grooming work. There is nothing more rewarding. I love the feel. I love the smell. I love to watch the dogs move as their coat floats and glistens in the sun.

I love big furry dogs. My husband and I live with three Maremma Sheepdogs. We live on a farm in Michigan and experience all four seasons. Seasonal shedding is something we battle every year. As owners of a grooming school, we are fortunate to have our dogs groomed on a regular basis.

After a recent grooming session, our Maremmas came home looking and feeling great. However, although one looked amazing, a closer inspection told a different story. Her loose and shedding coat was still stuck next to her skin. In another week, we were going to have a mess. She was going to start leaving tufts of white fur everywhere. When done well, all the packed coat is removed and a comb will glide through the coat from the skin out. Each hair shaft stands independently. This wasn’t the case with this grooming.

As professional pet groomers, we are problem solvers. People bring us dirty dogs. Shedding dogs. Stinky dogs. Overgrown dogs. Matted dogs. Our job is to clean them up while treating them with respect and compassion. The faster and safer we can get though a big job, the better is it for all involved – people and pets. But we want to be thorough at the same time. If a grooming job is not going to hold up or it’s not thoroughly done, the client isn’t going to come back and/or become a repeat customer.

What are the tricks to get these heavily coated, shedding dogs done in the least amount of time?

Here’s what I think about every single time I groom a heavy coated dog:

The bigger and messier it is, the more impressive and rewarding the outcome will be.

1. A clean coat is going to facilitate speed in the grooming process. Let’s face it, it’s much more enjoyable to work on a clean coat versus a dirty coat! Let the shampoo do a lot of the work for you. If you remove the dirt prior to doing a lot of brushing, your products and your tools can do most of the work for you to remove matted and shedding coat. My rule of thumb is if the water can penetrate to the skin, get the dog directly to the tub. If there are sections that are so dense that water can’t penetrate, cut those areas into sections so that it can. Do at least two lathers with a shampoo. The first one can be quick and the second lather much more thorough. Occasionally, you might need a third lather in certain spots to get it clean. Using a great conditioning treatment after the bathing process can also be very beneficial.
2. A powerful high velocity dryer or “blaster” is the key to getting through this type of grooming job. A powerful stream of air from the high velocity dryer will do the bulk of the work for you when it comes to removing mats, tangles, and shedding coat. Ideally, you will want to have a condenser cone on the nozzle of the dryer when you first start the drying process. On well-behaved dogs who enjoy the high velocity dryer, two or even three high velocity dryers can be used to speed up the entire process. On pets that have a lot of mats, tangles, and densely packed coat, using a high velocity dryer with a condensing nozzle to blow the shampoo out of the coat on the second lather in the tub is a great trick. What do you do when you have a ring on your finger that you can’t get off? Apply soap, right? The same principle applies. The shampoo provides the lubrication and air pushes the hair apart. Easy on the dog – and easy on you.
3. Being efficient and effective starts with focus. Your eyes should always be looking directly where the air is striking. Hold the dryer nozzle as close to the skin as possible without curling the hair onto itself, which can cause whip knots. (These whipped knots are almost impossible to remove.) As you’re moving the nozzle around the dog, watch for problem areas with the skin and coat. As the air strikes an area, the coat spiders out. The spidering area is loose coat, mats, and tangles as it’s pushed out and away from the skin.
4. Elbow grease is a must. Once all the problem areas have been loosened and pushed out as much as possible, it’s time to remove the condenser cone and pick up the brush. You will brush using a pat-and-pull method just where the air is striking. It’s a very soft and methodical brushing technique. Done correctly, it’s highly effective while also being gentle on the dog. Brush only where the air is concentrated. This allows you brush to work through the rest of the problem area while the air blows excessive fur out of the way and off the dog.
5. Be methodical. Be kind. Be considerate to the needs of the pet. Sometimes, on these heavily coated dogs, slowing it down will actually speed you up. Be thorough. The dog is not done until a wide toothed comb can be sunk down to the skin and pulled smoothly through the coat. Feel for dampness. Feel for inconsistency in coat density. Let your fingers sink to the skin. Let your hands be your guide. If anything triggers a quality control check, don’t ignore it. Go back and redo that area.

This type of work is a challenge. Not everybody can do it well. But those who do enjoy working on the large and the furry know what I’m talking about. We love it. I get so much gratification seeing piles of loose coat on the floor. I love those days when we have to empty out our shop vac multiple times because of so much shedding coat floating around the salon! At the end of those days, I know I’ve earned my money (and a glass of vino!)

If you’d like to learn the details of dealing with a heavy coated dog, here are some resources:

• Notes From the Grooming Table: Bathing, Drying, Brushing, and Structure of a Mat sections
• Notes From the Grooming Table – GROOMING APP: Use the search tool to quickly find – Bathing, Drying, Brushing, and Structure of a Mat sections
• Theory of 5: Bath and Brush section

GroominarNetwork.com

Paragon’s Groominar Network at Learn2GroomDogs.com features these streaming video lessons:

• Bathing & Drying Combination Coat
• Bathing & Drying Heavy Coated
• Brushing Skills
• Finishing the Bath & Brush Style Pet
• Salvage Work on a Heavy Coated Dog
• Structure of a Mat
• The Magic of Forced Air Drying
• Speed & Efficiency – How to Groom a Monster Sized Dog in 76 Minutes

I love seeing a coat that glimmers in the sun. That moves with the dog as it moves. When you sink your hands into it, it feels soft and silky. Not only does the dog look good – they smell good too! The dog knows it. They have an air of distinction – they are proud and it shows. This type of work, done well, makes me proud to be a professional pet groomer.

~Happy trimming,

Melissa

Guest article from MoeGo

As a groomer, you’re no stranger to the daily hustle of managing appointments, handling client expectations, and dealing with unexpected changes. While your love for furry clients keeps you motivated, the reality of schedule management can often feel overwhelming–and you are not alone. By implementing smart strategies and tools, you can transform your scheduling challenges into a streamlined, stress-free process that benefits both you and your clients.

Core Scheduling Challenges for Groomers

Whether you own a grooming salon or mobile grooming business, effective schedule management is vital for running a successful business, but it comes with its fair share of challenges. Common issues include:

• No-Shows and Late Cancellations: These disrupt your day and leave gaps in your schedule.
• Overbooking: While trying to accommodate every client, overbooking can lead to burnout and rushed services.
• Underbooking: Empty slots in your day can result in missed revenue opportunities.

Recognizing and addressing these pain points is the first step toward optimizing your schedule and creating a better experience for both you and your clients.

Tips for Better Schedule Management

1. Use Smart Scheduling Tools

Leverage technology to keep your calendar organized and efficient. Digital scheduling tools can automate appointment reminders to reduce no-shows, allow clients to book recurring appointments, and enable customization of booking windows based on your service durations, service type, and availability. By incorporating technology into your business, you can reduce the manual, time-consuming tasks while still providing a best-in-class experience to your clients.

2. Establish Clear Booking Policies

Set clear expectations with your clients by introducing booking policies. In order to increase booking reliability, save a credit or debit card on file before confirming appointments. In addition, you should implement a cancellation fee for last minute cancellations, typically within 24 hours of the scheduled appointment. And most importantly, communicate these policies upfront during the booking process to avoid confusion or pushback.

3. Plan Your Day Strategically

A well-planned day ensures you maximize productivity while avoiding burnout. To achieve this, schedule high-revenue services during peak hours to make the most of your busiest times. Reserve specific time slots for walk-ins or last-minute appointments to accommodate client needs without disrupting your workflow. And finally, include buffer times between appointments for breaks or to manage unexpected delays, ensuring you maintain the quality of service throughout the day.

4. Embrace Online Booking

Online booking offers clients the convenience of scheduling appointments at any time while saving you the time it takes to respond to all appointment requests, create new client profiles, and determine your availability. To make the most of this option, choose a platform with a user-friendly interface to simplify the booking process for clients. Regularly updating your availability ensures that clients can easily find open slots that fit their schedules. Additionally, highlighting add-on services during the booking process can help increase revenue while providing a seamless experience for your clients.

Building Client Relationships Through Scheduling

Effective scheduling isn’t just about filling your calendar—it’s a way to build lasting relationships with your clients. By maintaining constant communication with your clients, with the support of automation technology, you can use appointment reminders and follow-ups to show you care about their experience and create repeat customers. You can reward those loyal clients by offering them priority access to their preferred time slots.

Staying Flexible and Adapting to Change

No matter how well you plan, unexpected changes are inevitable. Here are some ways to stay flexible:

• Have a clear process for handling last-minute cancellations or rescheduling requests.
• Leverage technology to notify clients of open slots and offer special promotions to encourage repeat bookings.
• Use downtime to catch up on administrative tasks, cleaning, or preparing for upcoming appointments.

Conclusion

Mastering schedule management is more than just keeping your calendar full; it’s about reducing stress, increasing revenue, and delivering top-notch service to your clients. By leveraging smart tools, setting clear policies, and prioritizing relationships, you can create a seamless scheduling process that works for you and your business.

Ready to elevate your scheduling game? Discover how MoeGo’s all-in-one pet care software empowers you to manage your schedule with ease, allowing you to focus on what matters most–growing your business. As a proud partner of Paragon, we’re here to help you succeed at every step.

While February is the “official” month of Pet Dental Awareness, keeping canine (and feline) teeth clean and breath fresh is a year-round proposition. That’s because poor oral hygiene can cause a number of issues for dogs and cats — and they can’t tell us when it hurts. Approximately 84 percent of dogs and 70 percent of cats in the U.S. will develop some form of periodontal disease by the time they’re three years old, experts say.

The trouble begins with gingivitis, an inflammation of the gums caused by a buildup of plaque. If it is not removed, tartar begins to form, and over time, advances under the gum line, resulting in periodontal disease. Periodontal disease doesn’t just affect the pet’s mouth, it can also affect the heart and other organs of the body, and possibly shorten the pet’s life expectancy.

Dog Groomers First Line of Defense Against Dental Disease

Groomers can be the first line of defense to help pet parents stay ahead of pet dental discomfort and disease:

• When grooming, look for signs of red swollen gums and tartar accumulation and point these out to pet owners. Report any sensitivity or signs of mouth pain in the pet.

• Encourage the pet parent to seek veterinary assistance for a deep cleaning in obvious cases.  Educate pet parents about the risks of deferred treatment, which can include abscess, infection, bone loss and heart disease (endocarditis).

• Use the “sniff test” as a quick way to identify bad breath in the pet. If a dog or cat’s breath smells really bad, he or she may have an oral infection that requires inspection or treatment by a veterinarian. But if the pet simply smells ‘fishy’ from food, you can freshen their breath to a more kissable standard and win the loyalty of pet parents in the process.

• Offer a brushless cleaning service, dental care products, and dental chews as add-ons in your pet business to give clients convenient access to oral care products.

TropiClean Fresh Breath Program for Pet Business

Our friends at TropiClean have developed a program for groomers to use — and resell — their Fresh Breath treatment line. It’s a great way to help educate clients about pet dental health care and encourage daily maintenance. It’s also a good way to generate additional business revenue. Benefits of the Fresh Breath program include:

• Easy, 2-step process
• Oral gel reduces plaque and tartar
• Foam fights bacteria and freshens breath
• Get 20% Off Groomer Program bundles of the Fresh Breath Line – just tell them Paragon sent you! Learn More at TropiClean’s Groomer Center.

TropiClean also features its “Enticers” line of flavored dental chews and gel products with a 10% case discount for Paragon people. Learn more here: TropiClean Enticers.

Click on the image to download Fresh Breath program posters for use in your pet facility:

– By Joe Zuccarello, Paragon President

Originally published by our partners at IndiePet.  

Chew on this! Did you know, according to the American Veterinary Medical Association, it is estimated that by the age of two 80 percent of dogs and 70 percent of cats have some form of periodontal disease? Further, periodontal infections have been linked to diabetes, heart attacks, strokes, kidney disease and other life-threatening disorders.

WOW! What are you doing about this? As a Pet Professional, we have an obligation to the Pet Parents who trust us with their pets’ care to inform them of the severity of this problem.

Most Groomers believe they can only make more money if they take an extra dog on the books, or raise prices, or do more big dogs. All of these methods will work, but what about working smarter and not just harder. How?! Recommend extra services that not only generate extra revenue but also educate the Pet Parent and benefit the pet in one way or another. Oral Care services are a perfect add on which satisfies all of these criteria.

If the business has only Groomer they can groom 8 dogs per day and they make a concerted effort to ask every person who comes through the door if they would an oral care service for their pet, (we’ll talk about services choices in a minute) and only 20% of the clients accept, that can equal an average of $20-$30 extra in revenue per day. $30 per day multiplied by seven days per week generates over $11,000 per year in incremental revenue. What if you had more people working in your salon? What if three or four out of every ten clients accepts?

Now that I have your attention (money always works!), let’s talk about the choices you have in service offerings. First, traditional teeth brushing. Depending on the toothpaste and toothbrush (human toothbrush or finger brush) you use, this service can be easy to start and a fair number of dogs will let you brush their teeth while others will not. Another choice is dental wipes. Yet another choice is the best way of addressing the pet’s oral care needs and that is a variety of products engineered to make the entire process easier for the Groomer and the pet. Based on a “no brushing necessary” position, products such as dental gel, breath sprays and foams, water additives, and a variety of treats and chews not only give you more options to address the concern of periodontal disease, but also gives your clients a choice of products to use at home on a regular basis.

Dental products are perfect additions to your services offering, plus they are a great addition to your retail offering. Many Groomers will say dental services offered in salons on a “once a month” basis has very little effect on the pet’s dental health. I beg to differ. I can tell you from experience you WILL sell oral care services by simply asking everyone who enters your business and you WILL sell oral care products to Pet Parents who wish to take better care of their pet’s teeth since you have brought it to their attention that they should be. The products you carry should make it as easy for the Pet Parent as possible. If the product is hard to use or the process is hard to do, they simply won’t do it.

Additional Resources:

Hey Joe Podcast – “Dental Awareness with Guest Josh Meyer, TropiClean”

Article – How Groomers Can Help Maintain Dental Health

About Joe Zuccarello
With a long career in the pet industry, spanning over 35 years, Joe began his career in the services sector. Leading a team of over 250 employees and all operations efforts at a multi-unit luxury pet resort, spa, daycare, and training facility for nearly 20 years. He then shifted slightly to begin a 10 year position as Director of Innovation and Product development for TropiClean. Joe now leads the team at the undisputed leader in professional pet grooming education, the Paragon School of Pet Grooming and Learn2GroomDog.com providing career training solutions. 

Do you live in a climate where you have seasonal changes in the weather patterns? For many groomers, the number of grooming appointments dips with the temperature. This can be a real problem if you rely on your grooming income to pay your bills!

How do you combat that problem? Encourage pre-booking.

It always amazes me how many clients have no idea what their pet needs in terms of coat care when the temperatures plummet.

Professional pet grooming is service driven. That means you must be a problem solver – even when your clients don’t know they have a problem! Thus, you become not only the problem solver but also the educator!

Just prior to some of the coldest weather of the season in the northern hemisphere, we have one of our busiest seasons – the holidays. Take advantage of your good fortune.

Here are 6 of the most common problems associated with colder weather:

1. Pet Hygiene: regular bathing is essential for pets that share our lives – and our homes.
2. Regular Brushing: keeps the tangles away along with other benefits such as distributing oils through the coat and promoting circulation of the skin.
3. Nails: they need to be trimmed and/or filed all winter.
4. Feet: many breeds need the hair between the toes trimmed to keep them comfortable while outside.
5. Coat Growth: it does slow down but trimming is still essential.
6. Dryness & Static: both the skin and the coat can dry out – special shampoos and conditioners can combat the both dryness and static.

As you check out every pet, assume the client is going to rebook in 4 to 6 weeks.  Let them know that most pets benefit from regular grooming – even in the winter. It can be very helpful to have a marketing piece outlining the benefits of cold-weather grooming ready to hand out. Focus on the six items outlined above.

Always suggest the ideal time frame between appointments based on their dog’s coat type. Let them know you’ve saved a particular date just for them. If you know the client well enough, you’re going to know what they prefer for an appointment time. Offer that time to them.

If your clientele is price sensitive, try sweetening the deal. Offer a special winter incentive to book within 6 weeks of their last appointment date. 10 – 20% off their normal grooming price is a common enticement to get them back on the grooming table.

Oops. You didn’t ask your clients to re-book?! Now what?

If you didn’t ask every one of your customers to rebook when they were in for their holiday appointment, don’t despair. For many grooming businesses, it is a bit slow right after the holidays. Take that down time to simply pick up the phone – or use your automation software to reach out to recent appointments.

Systematically go through your appointments starting in the end of November and work your way to Dec 24^th. Make a simple and friendly “courtesy call” or message to get their pet set up for their next appointment. Don’t forget to include your special discount for booking within 6 weeks of their last appointment.

4 Typical Cold Weather Issues Associated with Grooming

1. It’s important to remember that coats and sweaters continually rub against a dog’s fur, constantly causing friction against the hair. If the coat is fur is longer, this can lead to mats and tangles. It’s best to remove doggie garments before they come inside. Remember, most of us don’t wear our heavy coats indoors. The same should happen with our pets. If they need a little added warmth, most folks opt for an indoor sweater. They can do the same with their dog.
2. For dogs that are very short coated or the coat is very thin, doggie garments for both outside and inside are great options. However, constant sweater wearing leads to doggie odor, dry skin, and lots of static. All problems that can be addressed with regular professional grooming.
3. If the dog normally gets a haircut, many owners enjoy a slightly longer style in the winter. Many of these longer styles are still low maintenance and easy to care for – especially if the dog is going out into the snow for a romp.
4. Some owners extend the time between haircuts. If their pet has the type of coat that could easily get out of control without regular brushing, you’ll definitely want to encourage maintenance appointments between full haircuts. Maintenance appointments would include a bath using a moisturizing shampoo and conditioner, a full brush out, minor trimming around the eyes and feet, and sanitary areas. Nail trimming, ear cleaning, and fresh bows or bandanna are nice touches. Generally, these types are booked every 2 or three weeks and offered at a reduced rate.

Still slow? Plan for it. (Okay, maybe NEXT year plan for it…) But for now – bask in the glory of a little time to yourself! Use the time to dig into those shop projects you’ve been putting off. Shorten your workweek to 4 days or knock off a tiny bit early on select days. Or best yet – schedule your OWN vacation!

Happy Trimming!

~Melissa

Most grooming salons in America are feeling the post-holiday slowdown after the Holidays. Your appointment book is extremely light with bookings. The phones are quiet. You’re worried.

For those of you that live in warm climates, you don’t have the same problem those of us that live in a snow-belt area.

Typically, a grooming appointment book is very light during this timeframe. Owners just don’t feel it’s necessary to have their dogs groomed when there’s cold outside or there is snow on the ground. But with a little education you can turn the tide.

There are two plans of action that work well. One is education. The other is a special offer if a client rebooks within six weeks.

Even though the weather might be cold, it doesn’t stop the pet from needing to be groomed. Remember you are a problem solver. These are typical problems most people experience what their pets during the winter.

Education:
1. Dry, flaky skin.
a. Offer a moisture enhancing treatment to combat dry, itchy and flaky skin.

2. My pet will get cold.
a. Many owners put sweaters and jackets on smaller pets during the colder months. If they’re wearing coats and jackets, it’s important to maintain a regular grooming schedule to keep the fur mat and tangled free.
b. Opt for a longer trim style. This allows the dog to maintain a little bit more coat and the owner can enjoy a fuller trim but still keep the dog looking great
c. Opt to do a bath and brush in-between grooming’s. This is a great problem solving solution. Not only will you see the pet regularly but you’ll be able to package together a number of services to keep the dog skinning coat in top condition. You can offer a moisture enhancing shampoo and conditioner along with thoroughly brushing the coat, nail trimming, ear cleaning and minor trimming to keep your client’s pet in top condition.
d. Moisture + Long Fur = Mats. Snow is moisture. If the pet is romping in the snow and their coat is long, they need to be bathed and thoroughly brushed out on a regular basis so they don’t turn into a matted mess.

3. My pet doesn’t need a haircut and the winter
a. During the colder months, the coat growth does slow down. Bump the client’s appointment out a week or two beyond what they normally do and opt for a bath and brush in between haircuts.

Offer a Special:
1. If your clientele is price-sensitive, offer a discount off the pets grooming service if it’s booked within six weeks.

2. Offer something free like an upgraded spa service. Place a value on it so the client knows what type of monetary value they would be getting. Limit the offer to 6 weeks out from the date of the current appointment.

Take a lesson from the fast food chains – they always ask. The worst the client can say is, “No thank you.” You’re not being pushy. You’re just looking out for the best interest of the pet.

No matter which angle you opt to go for, it will be critical that you reach out and ask each and every one of your customers if you didn’t already ask the last time there were in. Better yet, make a rebooking incentive plan for your next busy season to proactively combat the lull.

Yes, in the snow-belt areas, your appointment book will be a little bit lighter. But if you are proactive, you’ll have plenty of dogs to groom. There is nothing like having an appointment book that is 40% to 60% pre-booked. That’s job security.

Happy Trimming!
~Melissa

Clocking speed is an excellent exercise to help you and your team during the holiday rush – and beyond. Practice makes perfect. Check out Melissa Verplank’s advice on how to get up to speed!

How To Improve Your Speed

We once asked a salon owner about her biggest challenge. The answer was simple – speed.

Most of her staff struggled to get even the simplest trims done in under an hour. That included bath, blow dry, and haircut. Even a basic #7F all trim on a smaller drop coated breed was daunting to some of them.

We walked in and saw a well-organized salon. It was bright. It was clean. The layout allowed for efficiency. The equipment was all top-notch.  Hmmm, we wondered. Why was turning a small to mid-sized dog such a challenge for them?

Then it hit us. There were hardly any clocks around. We only spotted one clock in the main room. It was a smaller digital wall clock set on military time. The owner of the salon was a career military gal who is now retired. I understand why she opted for that style of timekeeper, I’m just not so sure that style of timekeeping is the right one for a staff of non-military groomers.  Plus, when I was across the room, I could barely read it clearly. The clock was just too small!

If you want to be a successful groomer who can pay your bills while bringing customers back again and again – you need to embrace time.

• Watch the time.
• Track the time.
• Race against the time.

Everything we do with professional pet grooming involves time. You need to be highly aware of every hour, minute, and second. Ideally, a professional groomer should be able to turn a small- to medium-sized simple trim in an hour or less. That includes the bath, the dry, and the trim.

Click on the image to Download a FREE Time Chart

The first thing we suggested to this team was: GET CLOCKS! Nothing fancy, they just needed to be large enough to be easily seen from across the room. The simpler, the better. Every room in the salon needed one hung on the wall. By having a clock in every room, it makes it easy for the groomers to track their own time with just a quick glance. But clocks aren’t enough. Every person working on the pets needs to have a watch on, too.

For those individuals that are really looking to increase their speed, having a timer at their stations can be really beneficial. Before you can start timing yourself, it’s helpful to know what your starting point is.

Break the groom down into sections:

Bathing. Drying. Clipping the body. Trimming the feet. Rounding the feet. Scissoring the legs. Styling the head. If you don’t know how long it takes you to do each one of these items, you’ll never be able to improve upon your “best time.”

And it’s far easier to break it down into segments than to look at the dog as a whole. After all, who doesn’t want the opportunity to win at even one or two smaller segments than to get frustrated when they don’t hit the time goal with the overall trim?

Set Time Goals

Once you know how long it takes you to do each segment, you can set goals and objectives to beat your “best time.” Push yourself. Make a game out of it. The clock will be your score-keeper. Each time you gain even a few seconds, you’ve won a mini victory!  But you’ll never be able to do that unless you can easily watch the clock. Even with all the clock watching, always remember, speed and efficiency can never come at the sacrifice of quality or safety.

What are your time saving tricks? Jump over to the Learn2GroomDogs Facebook page and tell us.  You can even click here for a quick lesson in how to use the site.

FREE TIME SAVING LECTURE HANDOUT

Happy trimming,
~Melissa

By now, busy salons are bracing for the holiday rush. Thanksgiving. Hanukkah. Christmas. Are you ready?

This isn’t only your busiest season, it’s also the end of the year. It can make or break your earning goals. Will you finish off the year with a bang? Will your books be full for January and February of next year?

I love this time year. It forces us to be on top of our game. To be organized. To be ready. To have our days planned. To keep our communications clear with fellow team members and our customers. To know our limitations.

Most of us who are involved with the pet industry are here because of our passion. We simply love working with the pets. However, even the most passionate groomer can feel the pressures of holiday demands.

If you are one of those professionals who feels the pressures of the Thanksgiving and Christmas crunch, take heart. Get in front of it now and review areas that could use some improvement in the salon.

Here are My Top 4 Tips for Getting Through Your Day with Ease:

#1. Mental Control

Stay focused. Pay close attention to what you are doing at all times. You’re working with live animals and sharp instruments. Chatter between your coworkers and pets breaks your focus. You lose time and you make mistakes when you don’t stay focused on the pet.

Always practice the three C’s; stay calm, stay cool, and stay collected. When you’re working with a pet you want to be friendly but aloof. You want to correct any undesirable action before it becomes a major problem. Frustration and anger have no place in a professional salon setting. If you feel yourself getting frustrated, take a break. Breath. Step back to the grooming table when you have regained your composure.

Work methodically with all pets. Don’t get flustered. Set an even and steady pace when it comes to handling, bathing, drying, brushing, clipping, and scissoring. Set time goals for every step of the grooming process and strive to achieve them.

#2. Invest in Yourself and Your Equipment

What is the condition of your equipment? Are you working with top-quality equipment?

It’s amazing how much time you can save when your equipment is in top condition. Or when you splurge on that new pair of blenders that cut like butter. Or you have a high-velocity dryer that has plenty of punch. Oh, and all of your shears and blades have sharp edges on them — correct? There’s nothing more frustrating than working with dull and ineffective equipment when crunch time is on. Right now you’re in crunch time.

#3. Organization in the Salon

Do you have a smooth process for client check-in and checkout? If you’re computerized, is it easy to pull up client records in a flash? If you’re still working with a card file, are all the records pulled the pets that are scheduled for that day?

Most stylists in a salon setting find working in a minimum of three or four hour blocks of time can be highly advantageous to time management. The more you have to stop to check-in or checkout clients the more you lose your focus on the pet that is on the table. By working in blocks of time, you can check multiple pets in and out in tight windows of time when it comes to dealing with customers.

Do you have a method to track all the collars and leads that accompany the pets? This is no time to be looking for that lost collar or lead! Do you have a bright assortment of those pre-made? Do you have festive bandannas cut and ready to go on the dog?

#4 Mental & Nutritional Stamina

When the rush is on, you need to be at your peak — mentally, physically and nutritionally.

You’re not going to be at your peak if you’re not getting enough sleep. I know … I know. With all the demands between work, family and holiday festivities, slumber can be hard to come by. Normally, a professional groomer is so physically exhausted that when your head does hit the pillow — sleep comes easily. Just make sure you’re getting enough hours each night so you can perform at high levels the next day.

With the holidays upon us, most salons find themselves overrun with holiday treats from their clients. Be careful with this one. Personally I learned the hard way you are not good to feel your best if you consume all those goodies all day long!

I learned in my early 20s to pack healthy food options to keep me nourished all day long. I was mobile so in between every client by reward was to eat. If I had healthy options at my fingertips, it was easy to keep my energy level in high gear. In a salon setting, this might be a little bit more challenging. Still, eating healthy small amounts on a regular basis is the best way to keep you both mentally and physically content.

Pack a nutritional lunch plus snacks. (You know your days are going to be long!) Or do a potluck between staff members. We’ve done this for years at the Paragon School of Pet Grooming with great success. The rule is: Healthy, quick food options only. No sweets. No desserts. Our clients do a great job with that. The potluck is set up so everybody can grab a quick bite in between dogs quickly and easily.

If you’re not a cook – have a stack of local takeout menus available. If they deliver – BONUS!

The holidays are a great time to really test your skills. We’ll find out quickly just how successful you are. If you have a full book and struggling to fit into just one more pet each day, you know you have arrived. Be thankful for creating a service that your customers desire. If you take care of them well — they’ll take care of you. That’s what successful customer service is all about!

Happy trimming!

~Melissa

If you need a brush up on any time management lessons, here are a few titles from Learn2GroomDogs.com that could help you.

• Building a Grooming Code — the Card Game [Melissa Verplank]
• Preparing for the Holiday Rush [Melissa Verplank]
• Speed & Efficiency — Monster Sized Dog in 76 Minutes [Lisa Leady]
• Speed & Efficiency — Daisy Dog in Less Than 45 Minutes [Suesan Watson]
• Speed & Efficiency – Shih Tzu in 45 Minutes [Suesan Watson]
• Anything from the ‘Queen’ of Gettin’ er Done [Judy Hudson]
• Melissa’s Best Time Saving Tips [Melissa Verplank]
• Tails from Holidays Past [Suesan Watson, Lisa Leady, Marc Lafleur, Melissa Verplank]
• What I Know for Sure (this one will just make you feel good!) [Judy Hudson]