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Your most valuable asset is YOU

Look in the mirror and say “I am my most valuable asset.” Tell yourself this every day! You are the most important thing about your life and your business. Despite the fact that you may think it is your car, or your favorite thinners, or even your bank account, it is YOU that is the most important part of the success equation. Without you driving the car, or using the thinners or using the money, those things are worthless.

And the part that makes you unique is your mind. Your ability to think and reason before taking action is a precious gift. And throughout life, we need to improve our thinking. The ability to improve our quality of thinking makes it easier to solve problems. Our ability to think positively lets us see opportunity around us. Negative thinking shuts doors to success.

There is increasing concern about the effects of our dependency on search engines, GPS – maybe even AI – on our recall memory – and that this dependency may make us dumber. WOW! In the ‘good old days’ you used a map and directions you wrote down to get from Point A to Point B. You may have stopped when you were lost to ask for directions. Then you had to remember those directions. But now you just program a device that tells you to turn left or right. You actually lose problem solving skills as a result.

Just think of how many people struggle to figure out math problems when they don’t have a calculator.

People used to memorize phones numbers, addresses, and birthdays. Now they are stored away as reminders in our cell phones. Sure it makes things easier, but it turns our mind to mush in the process. I have read that the brain has an unlimited ability to memorize facts. So why turn that ability off?

You need to invest regularly in self-improvement and professional development. You can open your mind to knowledge by attending a seminar at a tradeshow. Or you can exchange information in online forums and places like Facebook. You can open up a copy of the AKC Complete Dog Book and memorize facts about your favorite breed. You have to exercise your brain the same as any other part of your body.

Dedicate yourself to lifelong learning. Why stop now? I continue to learn from the top professionals around me. There are always new products and new standards to talk about. Many groomers are inventing their own products. And almost all of them are happy to share their knowledge with you.

With positive thinking and lifelong learning, you can continue to find new ways to be a value to your customers. You can jump years ahead of your competition by developing new skills that are in demand. By valuing yourself as your biggest asset, you can catapult your career and life to higher levels.

 

To Earn More, Learn More

To stay on top of the grooming game, professionals need to keep learning. That’s been my motto for years. It’s always worked for me. Educational opportunities were limited 20-30 years ago. Fortunately, opportunities abound today for motivated groomers.

Books: More and more grooming titles are available every day. They are being written by a wide range of authors. There are grooming guides available as well and business operation manuals.

Many include stunning images to help the reader comprehend the subject matter. Some are even available via a tablet or Kindle.

Schools: What is the primary function of a school? To give their students a head start in their careers. Most schools can take months or even years off the learning process. Professional grooming schools are cropping up everywhere.

One of the best ways to learn grooming is with hands-on training. Some training centers even offer home-study options too. Either way, schools offer a structured learning environment. Programs range widely in cost, quality, course length and grooming styles.

Videos: With methods in place to honor and identify top groomers, we are seeing many of these respected stylists share their knowledge through training videos. Top professionals are creating video lessons aimed at the beginners to advanced stylists. Many lessons are on DVDs, on-line through websites or in streaming video libraries.

Internet Searches: The internet has become an indispensable tool for the groomer looking to get ahead in their career. Never seen a Portuguese Podengo? Most professional groomers haven’t – including me! A quick search via an Internet search engine will lead you down a path of enlightenment.

How to Groom a Pet affenpinscher with Judy Hudson.

The Learn2GroomDogs.com Facebook page is a great resource for photos.

You can find breed clubs, breeders, breed history, breed standards and fabulous photos of even the most obscure breed of dog or cat. Even if you’ve never seen – or groomed a particular breed before, you can rapidly educate yourself. You’ll have the confidence – and knowledge – to talk with any owner about ‘their breed.’

Need a refresher on what a breed looks like? Jump onto the computer and do a search of Google Images. You’ll be amazed at what you can pull up. If you are looking for high quality pets, add a show title such as; ‘AKC Champion ‘ By doing this, you can filter through many of the images.

As with any internet search, you are going to find good with the bad. The more general knowledge you have about pets and grooming, the better you will be able to sort through the wealth (and garbage) typically found out on the internet.

Webinars: We are starting to see this form of learning pop up in our industry. Webinars have been around for years yet the grooming industry has been slow to embrace their power. Many technically savvy groomers are starting to share their knowledge in webinars. Some webinars are free; others charge a nominal fee to participate.

Facebook, Blogs & Online Forums: With the use of social media outlets, anyone can chat with anyone from anywhere; across the nation or around the globe. No one is worried anymore about ‘the competition.’ If you have a question, post it. If you have a fun story to share, post it.

If you need to vent (professionally please!), post it. Never before has it ever been so easy, and economical to share ideas, grooming tips and knowledge. No one should feel isolated or alone anymore. The outlets to reach out to fellow professionals are simply remarkable via the World Wide Web.

Seminars: You’ll find seminars every grooming trade show around the country. You will also find privately held seminars too. You’ll find these private seminars hosted by; distributors, product manufactures, grooming schools, grooming salons or even the professional themselves. These seminars area a great place to get your questions answered about any aspect of the grooming
profession.

Private Coaching & Clinics: Need a tutor? Need a coach? One of the best ways to perfect a skill or a trim style is with personal, hands-on assistance. Many of the top stylists are available to help you privately or in a smaller group setting. Many are well rounded in many aspects of the grooming industry. Others will specialize in trim styles, grooming techniques, sales and marketing or business operations. Many will travel great distances to set up coaching sessions.

Find a business professional you admire. Contact them and ask if they offer private lessons. Many do or they host small clinics where you can all share the cost of the session.

Trade Shows: Going to a grooming show is still one of the most refreshing ways to learn. Most trade shows have a wide variety of vendors there too so you can speak directly to the sales representative about a product or service they offer. Sit ringside at a grooming competition.

You’ll be blown away at the style and trim quality being found with high level pet stylist. Trade show promoters are always seeking out a wide variety of speakers and topics to present at their shows. Can’t get to a show? Some of the larger shows and grooming competitions are now available via streaming video on the internet.

I remember being in Croatia on a sailboat a few years back. I was able to watch the World Team Grooming Competition right from my laptop as the competition took place in Belgium. Very exciting!

Certification Programs: We are seeing more and more certification program become available whether it is for dog grooming, cat grooming, pet first aid or business management. At this point, most programs are voluntary but all are worth their weight in gold. Some of the programs can be completed in a day or a weekend. Others will take months, or even years of study and testing before successfully completing the full program. A few of the programs even have Apps set up for your technical device.

Education, skill enhancement and effective communication are the keys to a successful career. Never underestimate their importance. One of the greatest inspirations in any career is continued growth. Learning is the key to everlasting success. With learning trends today, it’s never been easier! Never stop learning.

When looking at learning opportunities, I always encourage you to research the quality of the material, the program or the lesson. You will only increase your knowledge if the information being shared or taught is from a true professional. A professional that has years of expertise and a resume to back it up!

Project K9 Hero Updates on K9 Veterans Day

National K9 Veterans Day is celebrated on March 13th on the official birthday of the US Army K9 Corps, which was formed in 1942. Joseph White, a retired military working dog trainer, originated the idea for the day.

It’s a perfect day to help out a cause with paws that’s close to the hearts of the Paragon Cares Team – Project K9 Hero. PK9H aims to ensure the best quality of life for our nation’s retired Police K-9s and Military Working Dogs by providing assistance with medical costs, prescription food, rehabilitation, rehoming, and end-of-duty services. The team operates a safe haven at its 177-acre Rehabilitation & Rehoming Facility. Paragon has helped the team creating a grooming space onsite!

Please support Project K9 Hero by MAKING A DONATION today!

Here are some other ways Project K9 Hero is putting donations to work:

New Rehabilitation Specialist:

Derek Copeland has joined PK9H to put his 20 years experience in the working dog field, as a Handler, Trainer, Kennel Master, and Program Manager within the United States Air Force and the United States Space Force to the service of retired K9s.

Derek has had advanced training and education with Canine Psychology/Cognition, which he will be applying in his daily duties at the Project K-9 Hero Rehabilitation and Rehoming Facility in Tennessee. This addition to the organization will allow the team to work with each Hero in our care, and manage the triggers that led them to the Project in a positive manner, to accelerate the rate in which we can find their forever home. This will allow PK9H to take in more deserving Heroes annually, who may not have a safe place to retire in, or be facing euthanasia.

 

Your Donations Help Find Happy Homes for Heroes

Example: Military Working Dog “Johny” (Y065), was medically retired from the U.S. Army MWD Program in December of 2023. At that time, Johny was facing euthanasia, due to a history of aggression and unwarranted bites on his handlers. After rehabilitation at the PK9H facility in Tennessee, Johny was re-homed to a couple who are active Police K-9 handlers in Lansing Michigan.
“Paige and Luke have done an absolutely AMAZING job with Johny getting him acclimated to their home, and both of their Police K-9s.”
PK9H will continue to pay for his medical care, prescriptions, office visits, and any surgeries he may need for the remainder of his life.

 

Introducing K9H Scholarships

High School students may apply to the Jodi Johnson Memorial Scholarship, which was created to remember the life of founder Jason Johnson’s sister. Jodi was a smart and outgoing woman who excelled in athletics, academics, music and community involvement. Jodi was also a lifelong animal lover who was an outspoken supporter for our work at Project K-9 Hero.

The Veterinary Medicine Scholarship was created to support graduate students who are in their second year or beyond at the University of Tennessee College of Veterinary Medicine and who support the mission of helping retired Police K-9s and Military Working Dogs.
Applications may be submitted until June 15th, 2025.

Hiring for the Spring Rush

Do you experience seasonal climate changes? If you are in the northern hemisphere, I bet you are already feeling the warm weather grooming rush. One week you are slow, then suddenly the sun comes out. The temperature begins to rise. Instantly, your phone starts to ring off the hook.

Let me ask you this.

  • Are you staffed to handle the load?
  • Are you going to be working 12 hour days, six days a week and still not get caught up?
  • Are you booked out solid for 4 weeks or more?
  • Are clients and potential customers getting frustrated or even angry because you can’t book them as quickly as they’d like?

If you answered “yes” to any of those questions, you’re not alone. When the spring rush hits, groomers are in short supply everywhere!

Finding qualified help is the #1 problem for most business owners.

How often have you advertised for a new bather or groomer and have been able to fill the job immediately? Hardly ever, right? Even after you’ve filled the position, how often has that person been able to perform that job without any guidance or direction from you?

If yours is like most grooming salons, it’s next to impossible to hire the ready-made job applicant. It’s rare to find a person who will be everything you need, right away. Even if you do find great candidates, it’s still going to take work to bring them up to speed. To bring them in line with the way YOU do things in your business. To teach them your culture.

Finding the right people to build your team is always the most challenging part of running any business.

Training is at the heart of all great employees. Unfortunately, training takes time and effort. Both of those equate to money out the door. One of the most frustrating things for any business is to go through the training process only to have the new hire leave shortly after training has been completed. However, if you’re going to run a business that has any growth, you’re going to need to hire help.

How do you find great job candidates who will stay with you? I’m not just talking bathers, groomers, and stylists. I’m talking about anybody that would add value to your business and your team.

I wish there was a simple and clear-cut answer to this very old problem. There’s not.

The best way to get started down the hiring path is finding job candidates with potential. Here are a few things I always think about when looking at prospective job candidates.

featured-classifiedWhere to Find Them

You are going to need somebody who understands that working with dogs takes WORK. A lot of work. I look for proof that they are willing to work. Willing to commit. I scan their resume for clues.

Rural Background

I have found that some of our best employees and students come from a more rural background. Being brought up on a farm always teaches valuable work ethics.  Many times, they will have 4H in their background. Being active with horses or dogs is also a positive attribute. So is someone coming from a veterinarian clinic, animal rescue, or any professional pet-related background.

Students and Recent Graduates

Look at attendance records and GPA, not just a certificate or diploma. Check their extracurricular activities. Was s/he in band, sports, or Student Council? These things will indicate how disciplined and focused a job candidate will be. It will also tell you if that person has worked as part of a team.

Previous Job Experience

Check prior work history. Does the candidate have the experience or skills to do the job? Do they have any previous professional experience working with animals?

Here’s a list of traits that make a great new hire. Look for these behaviors during the interview and during their initial trial period.

  • They listen with intent.
  • They are confident but not arrogant.
  • They have the ability to express themselves.
  • They ask questions.
  • They are motivated to improve their current skill levels
  • The understand directions.
  • They have the ability to focus.
  • They have organizational skills.
  • They have the ability to prioritize tasks.
  • They are willing to try something new.
  • They are open and receptive to constructive criticism.

Here are a few tips when it comes to evaluating a new candidate.

  • Ask for references and call them.
  • Treat everyone with respect.
  • Look for attitude – hire based on potential.
  • Learn to trust your gut.
  • Look for a warm smile.

Once you have a new team member, it’s up to you to provide the training that will guide them. Every salon is slightly different. You want your new hire to succeed. That means you are going to have to put in some effort. They need to be clear on your rules and expectations. Ideally, these rules and expectations will be printed in an employee manual – even if it’s only a few pages!

Observe how they work. Even with the most basic tasks like answering phones or washing dogs, many new hires need to be gently coached. Even if their skill level is weak, if they have the right attitude, you will be able to train them quickly. But you must understand where they are in their current level of training. And the only way to learn that is by having them demonstrate their work.

Books and videos can be extremely helpful to the training process, as well. But don’t just assume they are reading and watching the material – and understanding it. You will still need to observe them carefully for the first few weeks, making sure the information in the books and videos is being correctly implemented.

I learned a long time ago that I prefer to cultivate my own team from scratch. That way they learned our culture. Our expectations. They came without a lot of baggage we need to change. If I was fair with them, in return, they were fair with me, staying with my team for years.

Not everybody will stick with you, long-term. That’s all right. It’s part of the hiring process. Part of running a business. You learn to work with it. Always keep your eyes open for great candidates to join your team. Once you know what to look for, the hiring process becomes a bit easier.

NEED HELP Growing Your Own Groomers – Visit our EMPLOYER Page.

GroominarNetwork.com members – check out these links for more information:

What to look for in New Hires / How to Keep New Employees – with Melissa Verplank and Judy Hudson

Slope Side Chats: What Do You Look for In a New Hire? – with Melissa Verplank, Kathy Rose, and Teri DiMarino

Not a subscriber, yet?  Click here to join GroominarNetwork.com and get more amazing video lessons like the two mentioned here.

 

Making the Most of Trade Shows

Check out Certified Master Groomer Melissa Verplank’s discussion on the value of trade shows as a source of professional development and networking (from the archives). A self-professed “trade show junkie,” Melissa has had a long history of speaking at GROOM’D and other tradeshows, which president Joe Zuccarello and the Paragon team continue today.

Love learning new grooming tips? Check out Paragon’s GroominarNetwork.com

Do you know someone who wants to get started in a pet grooming career? Check out Paragon’s online curriculum at Paragon Pet School’s Dog Grooming Education Program: ParagonPetSchool.com

Planning to go to GROOM’D? Stop by the Paragon booth!

Transcript
Melissa: Hi guys. Melissa here. And I want to talk to you a little bit about attending a trade show. I know a lot of you guys have never even been to a trade show and they are absolutely amazing. When I first started out in the industry, I worked for a kennel and she had a whole lot of magazines up in a storage room, and I would sneak up there, and I would start thumbing through these magazines, and I started learning about seminars and trade shows.

Melissa: And I’m going to tell you, when I attended my first trade show, which happened to be in Chicago, it was the All American Grooming Show, it absolutely opened my eyes to what the industry had to offer. And from that time, and this was way back … Oh gosh. I’m going to really date myself. I want to say it was the very early 80s, if not the late 70s, when I attended my first trade show. And so every since then, I’ve kind of been a junkie on this kind of information because one of the things that’s so cool about our industry is that you can never know it all.

Melissa: And so if you’re going to attend a seminar or a trade show, which I certainly encourage you to do, you need to go in with a really, really open mind. Now when you’re a newbie, when you haven’t been out to one of these events, there is so much information. It’s almost like you’re a dry sponge, and you expand your knowledge base and by the time you get done with your first trade show, generally when I talk to folks, they are so almost overwhelmed by the amount of information that they’ve just learned.

Melissa: And what I want to remind you is that when you’re brand new, everything is new, and you do have a lot of information to absorb and gather and take home and apply. But once you get your core skills down, once you start working through the entire process of grooming on a professional level and becoming efficient and being able to be proud of the work that you are being able to do and knowing the difference between a good job and a bad job, then you start attending the trade shows and instead of just being this super dry sponge, and absorbing everything, you’re going to be going in and you are going to be targeting certain aspects.

Melissa: You’re going to be able to go in and look at the speakers and look at the programs that are being offered. And to be selective about what you want to learn next. And everybody’s gotta staircase their career, and you’re not going to be ready to hear some of what the speakers have to say, or it might not apply to you, and other things are going to be more elementary. You’ve already got that down. You don’t necessarily need to attend that one, so you can start to kind of cherry pick those particular golden nuggets that you really need. But whenever you walk in, always know there is not black and white in professional dog grooming.

Melissa: There’s lots of shades of gray. There’s lots of opinions. And so that’s one of the cool things is that we get to pick and choose and the more information and the more speakers and the more folks that you can listen to and gather information from, the better you’re going to be able to go back and provide a better service for your customers, and that’s what makes it so fun. So, go in with a really open mind and be selective. When you do go into a trade show, make the most of your time. Have a game plan going in, because again, it can be really overwhelming and there’s a lot of different programs that are going on. A lot of these trade shows will have grooming competitions also going on. And I’m going to tell you what, if you sit over on a division or the open division side of the ring, oh man, can you learn a lot just by observing what is going on in the competition ring.

Melissa: Really great education, just to sit ring side and watch what those competitors are doing. And not only watch their techniques, but watch the products and the tools that they’re using to get this gorgeous finish on these dogs. So be … Look at the classes that you want to take. Know who you want to see. When, what time those classes are. And plan ahead, so that you can go in and make the most of your time and you can not only get to the classes you want to get to, watch the grooming competition go on, get around to all the vendors. Man, I’ll tell you what, if you want to get an idea of what is available for our industry and literally get your hands on the products, no better place than a trade show to do that.

Melissa: Because there are clippers, and shears, and bows, and dryers and you name it. If it has anything to do with professional pet grooming, more than likely there’s going to be a vendor at that show that you can actually talk to and you can test out the equipment. And you’re going to see a lot of folks that, maybe you’ve just seen in the magazines, or you’ve just seen on video. They’re going to be there. And you know what, everybody started out at a beginner at some point in time. And so, it doesn’t matter how far anybody has made it to the top. More than likely, they are going to be approachable.

Melissa: Now if you’ve got a competitor in the ring, or you’ve got a speaker racing to get to a class, they may not be able to stop and talk to you and give you their full attention at that moment. But I can guarantee you, everybody is very approachable and they want to help, and they want to help the new people succeed and move forward. So get yourself out to those trade shows and you know, sometimes the best education that you can get isn’t necessarily on the trade room floor. It’s not in the classes. It’s not sitting ring side. It’s by meeting new people, [inaudible 00:06:52] getting out and socializing and meeting new people and the conversations that you have while you’re waiting in line or maybe you’ve gone to the bar or the restaurant to have a refreshment, and you’ll be able to meet new people and share ideas and the networking opportunities that are available.

Melissa: You stop and think about, when are you in a room full of people that all have the same passion that you do? Dogs and cats and grooming. And so everybody’s got something in common, so it’s really, really easy to strike up a conversation and just start talking to one another. As you’re sitting in your seminar rooms, you’re going to be sitting next to somebody. Introduce yourself. It is so fun to be able to network that way. So we’re looking at the trade show season just starting. We’ve got the California show out coming up in February, and the Atlanta Pet Fair is March 7th through the 10th of March, and I know I’m going to be at that show, along with my entire team, and that’s a great show to get out to. Lots and lots of exhibits. I think they’ve got over a hundred different exhibitors.

Melissa: They’ve got over 70 different classes that you can take. So get out there. It does take a little bit of planning. You’ve got to plan some time off, you’re going to have some travel, but if you want to come back to work energized and ready to start fresh and new, there is no better way to get re-energized then going to a trade show and learning something new. So hopefully, we’ll see you at the next trade show.

It’s Shedding Season!

Certified professional dog groomer from paragon pet school deshedding an autralian shephers
DGBy Melissa Verplank, CMG & Paragon Founder

It’s shedding season in the northern hemisphere. All those heavy coated bath and brush dogs have begun the seasonal shedding process. It’s my favorite time of year!

Is it messy? Absolutely. Can it be a lot of work? You bet. But if you’re prepared, have the right tools, and know the tricks, it doesn’t take that long. And it’s not that hard. I don’t know about you, but for me, this is the most gratifying grooming work. There is nothing more rewarding. I love the feel. I love the smell. I love to watch the dogs move as their coat floats and glistens in the sun.

I love big furry dogs. My husband and I live with three Maremma Sheepdogs. We live on a farm in Michigan and experience all four seasons. Seasonal shedding is something we battle every year. As owners of a grooming school, we are fortunate to have our dogs groomed on a regular basis.

Pearl2editAfter a recent grooming session, our Maremmas came home looking and feeling great. However, although one looked amazing, a closer inspection told a different story. Her loose and shedding coat was still stuck next to her skin. In another week, we were going to have a mess. She was going to start leaving tufts of white fur everywhere. When done well, all the packed coat is removed and a comb will glide through the coat from the skin out. Each hair shaft stands independently. This wasn’t the case with this grooming.

As professional pet groomers, we are problem solvers. People bring us dirty dogs. Shedding dogs. Stinky dogs. Overgrown dogs. Matted dogs. Our job is to clean them up while treating them with respect and compassion. The faster and safer we can get though a big job, the better is it for all involved – people and pets. But we want to be thorough at the same time. If a grooming job is not going to hold up or it’s not thoroughly done, the client isn’t going to come back and/or become a repeat customer.

What are the tricks to get these heavily coated, shedding dogs done in the least amount of time?

Here’s what I think about every single time I groom a heavy coated dog:

The bigger and messier it is, the more impressive and rewarding the outcome will be.

  1. A clean coat is going to facilitate speed in the grooming process. Let’s face it, it’s much more enjoyable to work on a clean coat versus a dirty coat! Let the shampoo do a lot of the work for you. If you remove the dirt prior to doing a lot of brushing, your products and your tools can do most of the work for you to remove matted and shedding coat. My rule of thumb is if the water can penetrate to the skin, get the dog directly to the tub. If there are sections that are so dense that water can’t penetrate, cut those areas into sections so that it can. Do at least two lathers with a shampoo. The first one can be quick and the second lather much more thorough. Occasionally, you might need a third lather in certain spots to get it clean. Using a great conditioning treatment after the bathing process can also be very beneficial.
  2. pearl3editA powerful high velocity dryer or “blaster” is the key to getting through this type of grooming job. A powerful stream of air from the high velocity dryer will do the bulk of the work for you when it comes to removing mats, tangles, and shedding coat. Ideally, you will want to have a condenser cone on the nozzle of the dryer when you first start the drying process. On well-behaved dogs who enjoy the high velocity dryer, two or even three high velocity dryers can be used to speed up the entire process. On pets that have a lot of mats, tangles, and densely packed coat, using a high velocity dryer with a condensing nozzle to blow the shampoo out of the coat on the second lather in the tub is a great trick. What do you do when you have a ring on your finger that you can’t get off? Apply soap, right? The same principle applies. The shampoo provides the lubrication and air pushes the hair apart. Easy on the dog – and easy on you.
  3. Being efficient and effective starts with focus. Your eyes should always be looking directly where the air is striking. Hold the dryer nozzle as close to the skin as possible without curling the hair onto itself, which can cause whip knots. (These whipped knots are almost impossible to remove.) As you’re moving the nozzle around the dog, watch for problem areas with the skin and coat. As the air strikes an area, the coat spiders out. The spidering area is loose coat, mats, and tangles as it’s pushed out and away from the skin.
  4. Elbow grease is a must. Once all the problem areas have been loosened and pushed out as much as possible, it’s time to remove the condenser cone and pick up the brush. You will brush using a pat-and-pull method just where the air is striking. It’s a very soft and methodical brushing technique. Done correctly, it’s highly effective while also being gentle on the dog. Brush only where the air is concentrated. This allows you brush to work through the rest of the problem area while the air blows excessive fur out of the way and off the dog.
  5. Pearl4editBe methodical. Be kind. Be considerate to the needs of the pet. Sometimes, on these heavily coated dogs, slowing it down will actually speed you up. Be thorough. The dog is not done until a wide toothed comb can be sunk down to the skin and pulled smoothly through the coat. Feel for dampness. Feel for inconsistency in coat density. Let your fingers sink to the skin. Let your hands be your guide. If anything triggers a quality control check, don’t ignore it. Go back and redo that area.

This type of work is a challenge. Not everybody can do it well. But those who do enjoy working on the large and the furry know what I’m talking about. We love it. I get so much gratification seeing piles of loose coat on the floor. I love those days when we have to empty out our shop vac multiple times because of so much shedding coat floating around the salon! At the end of those days, I know I’ve earned my money (and a glass of vino!)

If you’d like to learn the details of dealing with a heavy coated dog, here are some resources:

GroominarNetwork.com

Paragon’s Groominar Network at Learn2GroomDogs.com features these streaming video lessons:

  • Bathing & Drying Combination Coat
  • Bathing & Drying Heavy Coated
  • Brushing Skills
  • Finishing the Bath & Brush Style Pet
  • Salvage Work on a Heavy Coated Dog
  • Structure of a Mat
  • The Magic of Forced Air Drying
  • Speed & Efficiency – How to Groom a Monster Sized Dog in 76 Minutes

I love seeing a coat that glimmers in the sun. That moves with the dog as it moves. When you sink your hands into it, it feels soft and silky. Not only does the dog look good – they smell good too! The dog knows it. They have an air of distinction – they are proud and it shows. This type of work, done well, makes me proud to be a professional pet groomer.

~Happy trimming,

Melissa

Maximizing Your Grooming Schedule: Practical Tips for Busy Groomers

Guest article from MoeGo

As a groomer, you’re no stranger to the daily hustle of managing appointments, handling client expectations, and dealing with unexpected changes. While your love for furry clients keeps you motivated, the reality of schedule management can often feel overwhelming–and you are not alone. By implementing smart strategies and tools, you can transform your scheduling challenges into a streamlined, stress-free process that benefits both you and your clients.

Core Scheduling Challenges for Groomers

Whether you own a grooming salon or mobile grooming business, effective schedule management is vital for running a successful business, but it comes with its fair share of challenges. Common issues include:

  • No-Shows and Late Cancellations: These disrupt your day and leave gaps in your schedule.
  • Overbooking: While trying to accommodate every client, overbooking can lead to burnout and rushed services.
  • Underbooking: Empty slots in your day can result in missed revenue opportunities.

Recognizing and addressing these pain points is the first step toward optimizing your schedule and creating a better experience for both you and your clients.

Tips for Better Schedule Management

1. Use Smart Scheduling Tools

Leverage technology to keep your calendar organized and efficient. Digital scheduling tools can automate appointment reminders to reduce no-shows, allow clients to book recurring appointments, and enable customization of booking windows based on your service durations, service type, and availability. By incorporating technology into your business, you can reduce the manual, time-consuming tasks while still providing a best-in-class experience to your clients.

2. Establish Clear Booking Policies

Set clear expectations with your clients by introducing booking policies. In order to increase booking reliability, save a credit or debit card on file before confirming appointments. In addition, you should implement a cancellation fee for last minute cancellations, typically within 24 hours of the scheduled appointment. And most importantly, communicate these policies upfront during the booking process to avoid confusion or pushback.

3. Plan Your Day Strategically

A well-planned day ensures you maximize productivity while avoiding burnout. To achieve this, schedule high-revenue services during peak hours to make the most of your busiest times. Reserve specific time slots for walk-ins or last-minute appointments to accommodate client needs without disrupting your workflow. And finally, include buffer times between appointments for breaks or to manage unexpected delays, ensuring you maintain the quality of service throughout the day.

4. Embrace Online Booking

Online booking offers clients the convenience of scheduling appointments at any time while saving you the time it takes to respond to all appointment requests, create new client profiles, and determine your availability. To make the most of this option, choose a platform with a user-friendly interface to simplify the booking process for clients. Regularly updating your availability ensures that clients can easily find open slots that fit their schedules. Additionally, highlighting add-on services during the booking process can help increase revenue while providing a seamless experience for your clients.

Building Client Relationships Through Scheduling

Effective scheduling isn’t just about filling your calendar—it’s a way to build lasting relationships with your clients. By maintaining constant communication with your clients, with the support of automation technology, you can use appointment reminders and follow-ups to show you care about their experience and create repeat customers. You can reward those loyal clients by offering them priority access to their preferred time slots.

Staying Flexible and Adapting to Change

No matter how well you plan, unexpected changes are inevitable. Here are some ways to stay flexible:

  • Have a clear process for handling last-minute cancellations or rescheduling requests.
  • Leverage technology to notify clients of open slots and offer special promotions to encourage repeat bookings.
  • Use downtime to catch up on administrative tasks, cleaning, or preparing for upcoming appointments.

Conclusion

Mastering schedule management is more than just keeping your calendar full; it’s about reducing stress, increasing revenue, and delivering top-notch service to your clients. By leveraging smart tools, setting clear policies, and prioritizing relationships, you can create a seamless scheduling process that works for you and your business.

Ready to elevate your scheduling game? Discover how MoeGo’s all-in-one pet care software empowers you to manage your schedule with ease, allowing you to focus on what matters most–growing your business. As a proud partner of Paragon, we’re here to help you succeed at every step.

 

 

How Groomers Can Help Maintain Pet Dental Health

While February is the “official” month of Pet Dental Awareness, keeping canine (and feline) teeth clean and breath fresh is a year-round proposition. That’s because poor oral hygiene can cause a number of issues for dogs and cats — and they can’t tell us when it hurts. Approximately 84 percent of dogs and 70 percent of cats in the U.S. will develop some form of periodontal disease by the time they’re three years old, experts say.

The trouble begins with gingivitis, an inflammation of the gums caused by a buildup of plaque. If it is not removed, tartar begins to form, and over time, advances under the gum line, resulting in periodontal disease. Periodontal disease doesn’t just affect the pet’s mouth, it can also affect the heart and other organs of the body, and possibly shorten the pet’s life expectancy.

Dog Groomers First Line of Defense Against Dental Disease

Groomers can be the first line of defense to help pet parents stay ahead of pet dental discomfort and disease:

• When grooming, look for signs of red swollen gums and tartar accumulation and point these out to pet owners. Report any sensitivity or signs of mouth pain in the pet.

• Encourage the pet parent to seek veterinary assistance for a deep cleaning in obvious cases.  Educate pet parents about the risks of deferred treatment, which can include abscess, infection, bone loss and heart disease (endocarditis).

• Use the “sniff test” as a quick way to identify bad breath in the pet. If a dog or cat’s breath smells really bad, he or she may have an oral infection that requires inspection or treatment by a veterinarian. But if the pet simply smells ‘fishy’ from food, you can freshen their breath to a more kissable standard and win the loyalty of pet parents in the process.

• Offer a brushless cleaning service, dental care products, and dental chews as add-ons in your pet business to give clients convenient access to oral care products.

TropiClean Fresh Breath Program for Pet Business

Our friends at TropiClean have developed a program for groomers to use — and resell — their Fresh Breath treatment line. It’s a great way to help educate clients about pet dental health care and encourage daily maintenance. It’s also a good way to generate additional business revenue. Benefits of the Fresh Breath program include:

  • Easy, 2-step process
  • Oral gel reduces plaque and tartar
  • Foam fights bacteria and freshens breath
  • Get 20% Off Groomer Program bundles of the Fresh Breath Line – just tell them Paragon sent you! Learn More at TropiClean’s Groomer Center.

TropiClean also features its “Enticers” line of flavored dental chews and gel products with a 10% case discount for Paragon people. Learn more here: TropiClean Enticers.

Click on the image to download Fresh Breath program posters for use in your pet facility:

 

 

 

Adding Dental Health Services & Products to Boost Your Business

– By Joe Zuccarello, Paragon President

Originally published by our partners at IndiePet.  

Chew on this! Did you know, according to the American Veterinary Medical Association, it is estimated that by the age of two 80 percent of dogs and 70 percent of cats have some form of periodontal disease? Further, periodontal infections have been linked to diabetes, heart attacks, strokes, kidney disease and other life-threatening disorders.

WOW! What are you doing about this? As a Pet Professional, we have an obligation to the Pet Parents who trust us with their pets’ care to inform them of the severity of this problem.

Most Groomers believe they can only make more money if they take an extra dog on the books, or raise prices, or do more big dogs. All of these methods will work, but what about working smarter and not just harder. How?! Recommend extra services that not only generate extra revenue but also educate the Pet Parent and benefit the pet in one way or another. Oral Care services are a perfect add on which satisfies all of these criteria.

If the business has only Groomer they can groom 8 dogs per day and they make a concerted effort to ask every person who comes through the door if they would an oral care service for their pet, (we’ll talk about services choices in a minute) and only 20% of the clients accept, that can equal an average of $20-$30 extra in revenue per day. $30 per day multiplied by seven days per week generates over $11,000 per year in incremental revenue. What if you had more people working in your salon? What if three or four out of every ten clients accepts?

Now that I have your attention (money always works!), let’s talk about the choices you have in service offerings. First, traditional teeth brushing. Depending on the toothpaste and toothbrush (human toothbrush or finger brush) you use, this service can be easy to start and a fair number of dogs will let you brush their teeth while others will not. Another choice is dental wipes. Yet another choice is the best way of addressing the pet’s oral care needs and that is a variety of products engineered to make the entire process easier for the Groomer and the pet. Based on a “no brushing necessary” position, products such as dental gel, breath sprays and foams, water additives, and a variety of treats and chews not only give you more options to address the concern of periodontal disease, but also gives your clients a choice of products to use at home on a regular basis.

Dental products are perfect additions to your services offering, plus they are a great addition to your retail offering. Many Groomers will say dental services offered in salons on a “once a month” basis has very little effect on the pet’s dental health. I beg to differ. I can tell you from experience you WILL sell oral care services by simply asking everyone who enters your business and you WILL sell oral care products to Pet Parents who wish to take better care of their pet’s teeth since you have brought it to their attention that they should be. The products you carry should make it as easy for the Pet Parent as possible. If the product is hard to use or the process is hard to do, they simply won’t do it.

Additional Resources:

Hey Joe Podcast – “Dental Awareness with Guest Josh Meyer, TropiClean”

Article – How Groomers Can Help Maintain Dental Health

About Joe Zuccarello
With a long career in the pet industry, spanning over 35 years, Joe began his career in the services sector. Leading a team of over 250 employees and all operations efforts at a multi-unit luxury pet resort, spa, daycare, and training facility for nearly 20 years. He then shifted slightly to begin a 10 year position as Director of Innovation and Product development for TropiClean. Joe now leads the team at the undisputed leader in professional pet grooming education, the Paragon School of Pet Grooming and Learn2GroomDog.com providing career training solutions. 

Get Ready for the Westminster Dog Show

Master Groomer Melissa Verplank explains why you should save the date to watch the Westminster Dog Show, America’s oldest institution for purebred conformation. Spawned in 1877, Westminster’s all-breed show is a source of inspiration for great grooms as breeders and owners show their top dogs.

See the “stack” of eligible breeds across every group and variety as the best-in-breed and best-in-show are selected Monday, Feb 10,  and Tuesday, Feb 11. Check out the Masters’ Agility competition starting on Saturday, Feb 7. Visit Westminster for the full schedule to tune-in: https://www.westminsterkennelclub.org/viewing-schedule/

Whether you’re just learning to groom or striving to improve your repertoire, don’t miss this chance to study top dogs!

Want to brush up on your AKC standards? Look into our advanced education opportunities on our award-winning Dog Groomer Education platform. Dog Groomer Education Platform.

Want to pick up new tips on the fly? Check out https://www.GroominarNetwork.com, where our library of great grooming videos can help you level-up.

Transcript
Melissa: Hi guys. Melissa here. I want to talk to you about the Westminster Kennel Club Dog Show. That is coming up pretty soon here. For us in America, this is definitely our premiere dog show. There’s a lot of really high end dog shows but what I love about this one is that it’s actually televised, and they do a really nice job with it being televised. If you’re a little bit like me, I just don’t get out to dog shows the way that I did at one point in time. Now, some of you guys, you’re dog show junkies. Hey, have at it. I’m sure not only do you watch it but more than likely, you’re immersed in it. You might even be exhibiting, which is wonderful, and I know a lot of my friends are definitely there and get really caught up with the excitement.

Melissa: For me, I would really prefer to watch it from the comfort of my living room, cuddled up on my couch. Even though I might be in the comfort of my own living room watching it, I am learning so much. Each year when the dog show is aired, I get to see the new breeds that are being introduced. There have been so many new breed introduced since even I wrote Notes from the Grooming Table, or way in the back in the day when I first got my certification, there’s been a lot of new breeds have been introduced. This is my way to stay current and up to date with what’s going on in the dog show world.

Melissa: Everything that we do in the pet grooming world, it literally transfers from the confirmation ring to our grooming salons, and so even though we’re working on every day pet dogs, and they’re not getting these high show style trims, it doesn’t matter. We are visual. If you show me a nice representation of any single breed, I can turn around with my skillset and my knowledge and transfer it into a very functional pet trim for my clients. That’s what I love to be able to do, is to be able to pull the best attributes of the dog and be able to turn it into something that the owners are going to really enjoy, and be able to live with it.

Melissa: But, you know what, I couldn’t do that if I didn’t know what it should look like. Being able to watch the Westminster Dog Club, the dog show, that is absolutely the best way for me to stay current with those trends. When we look back at it, dog styles have changed over the years. Not only are there new breeds, and a lot of the breeds aren’t necessarily new, they’re very ancient breeds, they’re just new to the United States, but when we start looking at how those haircuts have changed over the years on different breeds, it’s pretty astounding.

Melissa: Not only does the breed itself kind of change and morph into something else based on what it needs to be doing today versus what it did when it actually had a real job, but also the haircuts are also changing. When you look at Bichons from 20 years ago, it’s a very, very different haircut today than what it was back then. Soft-coated Wheaten Terriers are gonna be the same type of thing. There’s a lot of breeds that are like that. Being able to watch these top dogs being shown really gives me that edge to know what to do, or what not to do.

Melissa: There’s so many, again, with those new breeds coming in. If all of a sudden you’ve got a Pumi that a client calls and they want you to groom their Pumi, more than likely when it comes in, it might just be a shave off. But, if all of a sudden you know exactly what that breed is supposed to look like, and you know it’s got these funky cute little ears and it’s got this little wedge head, and it’s got this rustic kind of coat that is a little bit different, it’s not supposed to be blown out and straight. It’s supposed to be messy looking and curly. But, if a client calls and you don’t know visually, you can’t see what that dog is supposed to look like, you are gonna have a really hard time making that dog, or even pulling components of what that breed is supposed to look like onto your pet dog when it comes through your door.

Melissa: Again, I really encourage you to watch the show. It was one of our favorite things to do back in the day when I had a whole team of stylists, and actually a lot of our stylists still do this, is they watch the dog show either online or on TV. They talk about it. It’s just a really great way to open up communications within your own salon, and within your own team members.

Melissa: Definitely check it out. Like I said, it’s gonna be airing this year February 11th and 12th. It airs normally in the evening on TV, but you can catch it streaming online at a lot of different time points, and you can actually see a lot of the classes as well. Go to, I think it is the WestminsterKennelClub.org, and check out all of the schedule of events. You go to their website, everything is there that you need to find out what’s going on and how you can best check out the show yourself, so, enjoy.

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