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3 Things You Need to Know to Groom Any Breed (What You Need to Do If a New Breed of Dog Lands on Your Grooming Table)

It’s a day like any other when you get a phone call from a client:

“I have a (insert breed here). Do you know how to groom them correctly?”

Um…

You’ve never groomed this breed before. In fact, the closest you’ve come to one is seeing it at a dog show. Maybe you’ve never even heard or seen the breed before.

“Why yes, Mrs. Jones, we certainly can make your Bedlington look like a Bedlington!” you say confidently as you book the appointment for the following day.

You hang up the phone and reality sets in. You’ve never seen this type of dog cross your grooming table. You don’t have a clue how to actually groom it correctly. What do you do?

The first thing I would tell you is – don’t panic!

Here are three core strategies you need to groom any breed of dog.

Have strong technical skills. If your clipping, guard comb work, scissoring, blending, and basic hand stripping skills are good, you should be able handle this without much of a problem.
Have a solid understanding of canine anatomy. If you understand how bones and muscles create a sound dog, it becomes even easier.
Know how to translate a breed standard. If you can interpret the written breed standard into a visual, you’re golden.

So what is your next step? How are you going to be confident when that client walks in the door tomorrow?

Your next step is to look up the breed in reference books. If you have an American Kennel Club (AKC) Complete Dog Book (or a similar book from your country), start there. This will give you the official breed standard. Review the breed profile. Read about the history of the dog to gather clues about the dog. After a quick scan, you I have a good idea of the size, temperament, and structure of this new dog. Most books will also have photos that accompany each breed. If you don’t have an official breed standard book handy, you can always look it up online.

Once you have become familiar with the breed itself, take a look at your grooming books. Review the instructions. Compare the instructions to what you have read and saw in the breed standard.

The Internet is an invaluable research tool. Use it wisely. Most breeds will have a parent club that hosts an official site for the breed. Spend a few minutes reviewing images of top winning dogs in their galleries. With a little luck, you may even find grooming directions or links to grooming directions from dedicated breeders.

As groomers and stylists, we are a visual bunch. “A picture is worth a thousand words.” This is so true for us. I love to do Google image searches of breeds I’m not familiar with. Here’s a tip to finding good images. When you enter terms in the search bar, add keywords like: AKC Champion Bedlington Terrier or UKC Champion Fresian Water Dog. There is a big difference if you type into your search engine, “images of Miniature Schnauzers” verses “images of AKC Champion Miniature Schnauzers.” You will pull up a WIDE assortment of images. Some will be great. Others not so great. Some will be worthless. And others will be totally off the mark. You need to have enough knowledge to filter through the images, finding the best images to suit your needs.

Use a little caution when looking up information online. Always remember – not everything posted on the internet is correct or presents the best image of a breed. Make sure you use all your resources to gather the most accurate information possible.

Watching videos on the breed in question is also a great option. Again, a word of caution – not every “how to video” on the internet will be beneficial. Today, anyone can post a video online. Unfortunately, there is a lot of poor quality grooming being featured – especially if it is free. Go to trusted sources like Learn2GroomDogs.com that are truly qualified to demonstrate how to groom a particular breed.

Yes, you need to do a little research. Will it require a little effort? Yep.

However, if you have those three nuggets of knowledge, you will have the foundation skills to groom any breed.

strong technical skills
solid comprehension of canine anatomy
ability to interpret the breed standard

With those 3 skills, you can groom any breed of dog that comes your way.

If you are a newer stylist or just don’t have the time to do all the research, there is a shortcut. Notes From the Grooming Table will allow you to fast track your knowledge. Simply grab the book and turn to the breed you have a question about. We are just about to release the fully updated Second Edition of Notes From the Grooming Table. Keep your eyes open for how to get this revised edition – announcements on how to get yours will be available soon.

As pet groomers and stylists, we get to see plenty of dogs. It’s rare and exciting to get a breed you are not familiar with. Most of us pros enjoy the challenge of learning about a new breed. Figuring out what we will need to do to make the dog look like it should – or could – look like if the owners allow you to groom it correctly.

I know, I know… many owners just want the hair shaved off once they walk through your door. Or the dog is in such poor condition, the only humane option is to shave the coat off and start over. That’s always a disappointment once you’ve put in effort to educate yourself. Hopefully, the new client motivated you to learn few new things you can add to your knowledge toolbox even if you didn’t get to execute the trim!

Happy Trimming!

~ Melissa

P.S.

Did these tricks help? Go online and tell us what you think on the Learn2GroomDogs Facebook page.

Westminster Dog Show: What I’m Watching For This Year

February is Westminster dog show month! It is one of the few dog shows getting full national TV coverage at the Groups and Best In Show levels. I look forward to it. Every. Single. Year.

I will be parked in front of my big screen TV for both nights watching and studying.

This year I’m even more excited. The 140th Westminster Dog Show is coming on the heels of a two-day advanced grooming session we just filmed for Learn2GroomDogs.com.

Master pet stylist, Irina “Pina” Pinkusevich, was our guest Training Partner. Guess what? Just three years ago she won the prestigious Groomer of the Year Award which was presented at the Westminster Kennel Club Dog Show. She worked on six different dogs, all in show trims:

Miniature Poodle in a Continental Trim
Kerry Blue Terrier
Bichon Frise
English Setter
English Springer Spaniel
American Cocker Spaniel

Pina is one of the most advanced educators in our field. Every time I see her work on a dog, I learn something. These lessons were no different. What I especially love about Pina is that she has the inside scoop. She knows the hot styling trends and/or the direction they are going from the conformation show ring.

If you are focused on expanding your career as a high quality pet stylist, it’s more than just washing and knocking the hair off pets. It’s about anatomy. It’s about geometry. It’s about balance. It’s about style. It’s about bringing out the best of a dog based on its written standard. It’s about creating artful illusions. The art of pet styling is sculpting fur.

With every L2GD film shoot, I take detailed notes. With Pina, I find it challenging to keep up. My fingers never stop on my keyboard as I watch her work. I always walk away with loads of notes from her lessons.

Here just three takeaways that I learned from Pina two weeks ago. As I watch this year’s dog show, I will be noticing how these particular trends apply to the dogs in the ring on Monday and Tuesday nights.

Takeaways From the Learn2GroomDogs.com Film Sessions with Irina “Pina” Pinkusevich

Number 1: The ⅔ to ⅓ Rule

I’d never heard this rule of balance, style, and proportions before. Pina said when a dog is in properly balanced, the ratio is ⅔ to ⅓. Two-thirds makes up the front section of the dog. One-third makes up the rear of the dog. When trimming, the tuck-up or front jacket will be placed at the dividing line between the ⅔ and ⅓ points to create proper balance on a dog.

To test the theory, we pulled a number of images of top winning show dogs.

Dang!

There it was there over and over again. I also pulled images of the gorgeously groomed dogs Pina has done for Learn2GroomDogs.com.

Yep… the rule holds true on all of them, too.

This rule might be a new concept to many of us, but it’s been put into practice in the conformation ring for quite some time.

I will be watching to see how this rule plays out on the big screen at the dog show.

Number 2: The Lowest Point on the Throat is Level with the Topline or Loin

What??!

The throat is level with the topline? Seriously? This one caught me off guard. But then I started looking. Really looking. Sure enough. There is was over and over again. It especially held true on the Sporting dogs.

OK, I get it. Level with the back but what if you have a dog with a “sloping topline?” Now where do you take the point of reference from? The loin. It’s the point just in front of the hip bones on the top of the back. Draw an imaginary line from that point level and straight forward to the throat. That’s the lowest point on a clipped throat.

“Huh…,” I thought as I raised a questioning eyebrow. I will be on the lookout for this new grooming development. I saw how the rule held up in the Sporting dog images we pulled – but would it hold up to other breeds in different groups as well? I can’t wait to see how many Sporting Dogs utilize this “rule.” Trust me – I’ll be looking!

Number 3: Use the Front Pastern as a Guide When Setting the Undercarriage on Well Coated Dogs

Really?!

There is a point of reference when setting this line? Who knew? Certainly not me! I would just eyeball it and pray. My guess is I’m not the only one out there who has used that technique.

This principle applies nicely to many of the Setters and some of the Spaniels in the Sporting Group – as long as they have long enough furnishings to pull it off.

I’ll be keeping my eyes peeled to see if this third rule applies to other breeds, as well.

We had many more aha! moments while we watched Pina work her magic on these six lovely dogs. We will be releasing Pina’s latest L2GD video lessons all through 2016.

The three points I chose to outline here are all points I’ll be looking for closely as I watch this years televised Group and Best in Show classes at the 140th annual Westminster Dog Show.

People say to me all the time, “But I only groom pets… I don’t need to know how to groom show dogs.” You know what? I only groomed pets, too. But that never stopped me from learning as much as I can about what different breeds SHOULD look like. If you don’t have any reference as to what a nice representation of a breed looks like, how are you going to know how to bring out the best of any purebred or mixed breed?

Watching a dog show of this caliber keeps me fresh and excited. Watching top stylists at work, like our Training Partners with Learn2GroomDogs.com does, too. I hope you will join me as I hunker down Monday and Tuesday night to watch the show. I know I’ll have a pencil and paper close by to take notes!

February 15 and 16, 2016 marks the 140th Westminster Kennel Club Annual Dog Show. There are 199 breeds and varieties are eligible to compete. For 2016, there are nearly 3,000 dogs entered. For more information on the dog show, streaming or television schedules go to: http://www.westminsterkennelclub.org/

Happy Trimming!

~ Melissa

P.S.

Did these tricks surprise you? Go online and tell us what you think on the Learn2GroomDogs Facebook page.

The Importance of Canine Anatomy

“Why bother learning about canine anatomy?” is a phrase I hear all the time.

If you are a “professional groomer,” this is the most important lesson you can learn. Combined with effective pet handling, understanding canine anatomy is the FOUNDATION of all good grooming.

If you don’t know how the pet is put together – or in some cases – SHOULD be put together, you simply won’t do a good job at your profession. You will not earn the trust and cooperation of a pets entrusted to you. So, whether you are a long time groomer, a newbie, or a bather working with a team of pet stylists – understanding canine anatomy is critical to your success.

All dogs, regardless of breed, possess identical bone and muscle structure. Fundamentally, all dogs – from Great Danes to Yorkies – are the same. The domestic dog is the end result of generations of carefully controlled breeding practices. Man has domesticated dogs to assist us in many daily functions.

Many breeds still do the jobs they were bred to do, such as herding, hunting or tracking. As times changed, the breeds remained but it was no longer necessary for them to perform these tasks. Other breeds have evolved a proficiency in other activities that allow them to continue to assist man.

For every purebred dog, there is a written standard developed by parent breed organizations that outlines what the “ideal” dog of that breed should be. The key to maintaining a dog in a condition to proficiently perform its original role is to know the standard.

I get it. Being able to decipher the official breed standard can be challenging at first. Speaking the “language” is a key component to understanding how to work professionally with dogs. As I was coming up the ranks, I struggled with understanding the written breed standard, too. It was like Greek to me! However, with focus and intentional study, I did learn it – and so can you!

In order to safely handle a dog during grooming or to style the dog to accentuate its best features, you need to understand basic anatomy and individual breed standards.

What are the key components that make up a structurally sound and balanced animal, purebred or mixed breed?
How do you measure or select reference points?
How do you apply those points in the trimming process?
How can you handle or manipulate the dog to create a harmonious relationship?

For dogs with definite trim styles, you can accentuate proper structure while minimizing conformational faults. To the untrained eye, accentuating or detracting from the conformation of the pet will be subtle. However, it will make a large difference in the overall quality of the haircut.

Are you familiar with the dog’s natural movement limitations? If you are, you can make grooming much more comfortable for the pet. When the pet is comfortable, it is much more willing to cooperate. If you don’t understand the mechanics of a pet and try to move it beyond its physical limitations, you will eventually cause or contribute to an injury. Understanding key pressure points as well as using proper holding techniques allows both the pet and the stylist the greatest degree of safety through the entire grooming process.

THE STRUCTURE OF A DOG: FRONT & REAR ASSEMBLIES

Front Assembly

This area makes up the shoulder and front legs. It consists of bones, muscles, and tendons. The angles of the bones, combined with their length, dictate how efficiently the dog will move. The shoulder blade is held in place by muscles and tendons that allow for good forward and back movement, but is limited from side to side. Some dogs are more limber than others. When lifting a foot or leg, never extend it beyond the point of mild resistance when the dog is relaxed.

Rear Assembly

Bones, muscles, and tendons make up the hips and rear legs. The angles of the bones, combined with their length, dictate how efficiently the dog will move. The pelvic and femur bones are held in place by a ball and socket that form the hip joint. The ball and socket offers a greater degree of rotation through the hip joint than in the front assembly. However, older dogs or dogs with joint discomfort will not be as flexible as a pet that is pain free. When lifting a foot or leg, never extend it beyond the point of mild resistance when the dog is relaxed.

MEASURING A DOG: KEY LANDMARKS

Outline of a Dog

The overall length of a dog is measured from the point of shoulder to the point of rump and from withers to ground. The distance between the withers and the top of the elbow and the distance between the elbow and the ground will dictate the overall balance and proportion of a dog. Most breed standards refer to the body proportion as being square or rectangular.

Measuring the Head

Skull types come in a wide variety of shapes and sizes. The overall length refers to the points from the occiput to the tip of the nose. The stop area is frequently used as a key measuring point of the relationship between the length of topskull and the muzzle.

PATTERN SETTING

Pattern Setting

All patterns are set in relationship to bones and muscles on the dog. There are a few key areas about the neck, chest, shoulders, ribs, and thighs that allow stylists to set body patterns on the dog that are well-balanced and symmetrical. On the head, the key pattern-setting points are the stop area, eye socket rims, ears, cheeks, the back corners of the mouth, and the occiput.

Whether you are working on a show dog or a family pet, where you set the pattern will make a huge impact on your finished groom. On dogs with haircuts, pattern placement is critical to create a stylish haircut that accentuates the dog’s features in a positive light.

Balance, style, and flair all are seen at their best when a trim is founded on a sound basic knowledge of overall canine anatomy. Like anything else, the more knowledge one has on a topic, the easier it is to apply. With time, correct application will become second nature.

Happy trimming!

~Melissa

PS.

To learn more on this important topic, log in to Learn2GroomDogs.com and check out our video, Canine Anatomy!

Here is a preview

[youtube]https://youtu.be/iPBmW7nB0Qg[/youtube]

Time = Money in a Pet Grooming Salon

Time is money in our business. Sure, we love pets. I don’t know anyone who gets involved in this career who isn’t passionate about animals. Still – time is money. And in this fast paced world, it never seems any of us have enough of either!

My goal is always to turn a small to medium-sized pet in an hour or less; bathe, dry, haircut, and/or finish-work on a bath and brush style pet.

If you are not turning at least a dog an hour, you have an issue somewhere in your routine.

Here are some ideas/methods that allow seasoned pet professionals to hit that goal. Take a read and see if you can identify ideas you can try to help increase your speed in the grooming department. The times given are for small to medium-sized pets.

Prep-Work: 5 – 15 minutes

Get the dog to the tub as quickly as possible. In the case of a 6 week or less small pet, 5 minutes would be enough time to do the nails, ears, and privates.
On a six-week or more pet, you may take up to 15 minutes to do the prep work. Quickly knock off the bulk of the coat to minimize wash and dry time. But still, no more than 15 minutes.
Leave loose matting alone. Soap, lather, conditioners, and high velocity dryers are magic on a clean coat. It will be much easier to remove in the bath and blow out stage.
If water cannot penetrate the mat or tangled coat, it needs to be removed prior to bathing.
Notice trouble areas whether it be dirt, oil, or matting. Pay attention to those areas when you move through the grooming process and handle them when it would be most effective.

Bathing Time: 5 – 10 minutes

Let gravity do the work when wetting a dog down. For smaller dogs, stand them up and let the water run from their shoulders.
Don’t worry about getting them TOTALLY soaked if you dilute your shampoo. Diluting shampoo allows for the water to act as a distributing agent of the shampoo, allowing for even saturation.
If you are working with a shampoo dilution ratio of 15:1 or more – skip wetting the dog down all together prior to applying shampoo. Just apply the shampoo and water together at the same time.
Apply shampoo in the same order, every time. Let gravity do the work. Start at the back, down the legs, under the tail, ears, and face.
Use a scrub brush or a rubber curry on very dirty dogs . This works well in exceptionally dirty areas to enhance speed, thoroughness, and ease of cleaning.
If washing twice, don’t worry about getting every trace of shampoo from the coat on the first rinse, only enough to remove the bulk of the dirt build-up.
If dealing with exceptionally dirty areas, let ‘em soak a bit before you handle them. Coated faces often have hardened food in them. Tackling them before the food has time to soften causes you too much work and discomfort for the pet. Use a bristled brush, toothbrush, or even a slicker brush for really tough, stuck in food particles.
If dealing with major mats, utilize a slicker brush in the tub. Just be sure to protect the skin while brushing through the matted coat. The shampoo will aid in making the coat slippery, much like getting a stubborn ring off a finger.
Use the correct shampoo for the job, especially in the “problem areas.”
Utilize some sort of squeegee to aid in the speedy and thorough removal of shampoo.
If the coat does not feel “squeaky clean,” it’s not rinsed well enough. Double check the area for soap residue or cleanness. Unclean coats appear oily when dry and will never allow for a quality finish in the final product. Soap residue can also lead to skin irritation.
Have a routine that you use to wash every dog and follow it every time. Repeating the same method EVERY TIME builds consistency, effectiveness, thoroughness, and speed.

Drying Time: 5 – 10 minutes

Squeegee and squeeze as much excessive water off as possible in the tub.
Utilize a towel magnet to take off the majority of the moisture.
Use a second towel to wrap the pet. Hold off on areas that do not lend themselves to wrapping. You will not be as effective as possible if there is any water dripping off any portion of the pet, feet, ears, tail, etc. You will also be ineffective if there is a visible spray of water coming off the pet when you do use the high velocity dryer with a condensing cone.
Turn on your dryer to let it come up to running temperature a few minutes prior to drying the pet.
If the pet is new to you or seems nervous, introduce the pet to the dryer slowly.
Once the pet has accepted the dryer, start at either the base of the tail or the withers. Where you start depends on how you want to set up the coat for finish work. Blow the coat so that it lies close to the skin (example: many Terrier or Sporting dogs) or fluffed up for clipper work (most haircut type trims). Next, move to the legs and finally the chest. If the dog allows it, work the head quickly as well. Go over the entire pet first with a condensing cone to remove loose water. Cover every inch of the pet in this manner. If there is a fair amount of moisture still retained in the coat during this process, hold a towel just ahead of where you are working to catch the spray, minimizing how much moisture is passed on to other areas.
If you are dealing with a curly coated dog, leave the condensing cone on to straighten the coat out, working the shortest areas first, moving into the longer areas and finishing with the head, ears, and tail. Do not move out of a small area until the coat is perfectly dry and fluffed.
If dealing with a shedding dog or a slightly matted dog, leave the condensing cone on, working in the same order as described earlier. Once the bulk of the moisture is removed, start again at the rump and work small areas until dry and loose coat is no longer coming out. Keep the air flow as close to the body as possible without folding the coat back onto itself.
If dealing with mats or tangles, use the force of the air to move the mats away from the skin. Stay in one area and move the air slightly, pushing the mats out. Watch the area closes to monitor the progress. It will look like a spider web as you loosen the tangle.
If dealing with a slightly wavy or straight coated dog, once the bulk of the moisture is removed, remove the condensing cone and hold the nozzle right next to the skin allowing for maximum temperature and lift of the coat.
If the pet has a long, shedding type coat, remove the condensing cone and place the air close to the pet’s body. Use a heavy brush where the air is flowing to “boost” the rest of the loose, spider webbed, coat out of the pet.
If dealing with longer coat that will need to be scissored or trimmed with a long guard attachment, “stretch drying” will be needed for additional lift and straightening of the coat. Use a heat dryer and a brush. With very light and rapid strokes, brush only where the air is blowing on the pet. Work against the grain if lift is needed for fullness. Work with the grain if a close lying coat is desired. Use caution – too much heat applied to an area can be painful or even burn the pet. In many cases, only sections will need to be attended to in this manner for optimum quality.
If you noticed mats still in the coat, finish with stretch drying the areas. Utilizing a heavy brush. Use line brushing techniques from the toes up the leg. Work with very small sections at a time and keeping the touch of the brush very light. Rapidly pat and pull the coat where the air is flowing over the area. Very little heat is needed for this method.

Clipping Time: 20 – 30

You are never done clipping until there is not anymore coat coming off when the coat is properly set up.
Three pass passes over the pet and you should have the coat super smooth… anything less than that will reduce time.
Minimize the amount of movement around the pet. Arrange the pet on the table so that the loop is taut but not tight. Place a small pet crosswise on the table minimizing groomer stretch and maximizing comfort.
Start your clipper work by standing behind the dog and pull the clippers towards you starting from the neck or withers. If you are reverse clipping, reverse the process by starting at the rear or the dog and work towards the head.
Handle the bulk of the body first, including the underside if that is to be clipped as well.
Lift the pet from the haunches to effectively get the undercarriage while still standing behind the pet.
Move to the side of the pet and work the neck and shoulder areas. Return to the rear of the pet and back brush the entire dog. Repeat process a second time. Back brush once again and check for high spots or rough spots.

Attitude

Work methodically; be friendly but aloof with the pet. Correct any undesirable action before it becomes a major problem. Accept what you cannot correct and work with it in a calm, cool, and collected manner. Once the job is complete, they you can snuggle with the pet and let it know how much you enjoy your job.
Always remember the “Three Cs” – Calm, Cool, and Collected. Whenever you forget them, you are wasting time and energy.

Just like pennies add up to dollars, seconds add up to minutes and hours. Anywhere you can save time without making a major sacrifice in safety or quality, it’s a skill or technique worth learning.

The most indispensable thing any of us can have it time; when it’s gone, it’s gone – never to be retrieved.

Here is a graphic breakdown of how long each phase of grooming should take. Print off a copy and keep one by your work station to help keep you on track. Click here to download the PDF: Time Frames for Procedures.

Happy trimming,

~Melissa

P.S.

Click here to see the latest video available on Learn2GroomDogs.com.

5 Steps for Setting Goals in Your Grooming Department

Last night I was sitting with Misty Fowler, our grooming department manager at one of my companies, Whiskers Resort & Pet Spa. It was our annual Christmas party.

Our conversation touched on the amazing growth that company had accomplished in the past few years. Misty beamed as she reported, “The grooming department is only $2,800 short of achieving our annual goal. And we still have the entire month of December to go!”

I was intrigued. She went on to explain how they did it.

A year ago she determined what she wanted for a growth rate in the grooming department. She figured out what that number would be based on the current year’s annual sales for the grooming department.

Once she had her annual target, she divided it by 12 to give her a monthly goal. Taking it one step further, she divided that monthly number by 4.3 to give her a weekly goal to aim for. Finally, she divided that weekly number by six to give her a daily target. She now had a clear road map. She, and her team, knew what they had to do to reach their annual goal.

As we go into the early part of December, most grooming salons have a lull during these few weeks. This is a great time to set some goals for the following year.

Misty’s numbers were broken down annually, monthly, weekly, and finally daily. You can do the same thing for any financial goal you want to track.

Take a moment to think about what you want to do next year financially for your business and/or for yourself. Figure out a goal. Map out a plan. And follow the written road map to your goal.

So here’s the 5 step formula.

Look at the previous year’s sales.
Work out a realistic growth rate for your situation. Do it in a percentage format.
Times last year’s annual sales by that percentage to come up with an amount. Add that amount to last year’s sales give you a solid goal amount to aim for. Take that total goal amount for the year and divide by 12. That will give you a monthly goal.
Take the monthly goal amount and divide by 4.3, the estimated number of weeks in each month.
Finally, divide your weekly amount by the numbers of days you work or your salon is open.

Now you have your own custom road map to follow to achieve your personal financial goals. Keep it in an area where you can see it all the time. Refer to it regularly to ensure you are on the correct path.

This is what it would look like if we put real numbers to the formula.

last year’s sales	$100,000.00
next year’s increase target -8%	0.08
total amount of annual increase in dollars	$8,000.00
total annual sales goal for following year	$108,000.00
divide total annual sales goal by 12 months	$9,000.00
divide total monthly goal by 4.3 weeks	$2,093.02
divide weekly goal by 5 days for daily sales goal	$418.60

(Note: if you take a two-week vacation and your salon does not stay open, drop the weeks to 4.2 for a closer calculation)

By breaking the numbers down to a weekly target, the easier it will be to follow. If you are wavering off the path, your daily and weekly targets will make it easy to recognize. You’ll be able to realign yourself before you go too far off base.

As Brian Tracy says, “Goals give you that sense of meaning and purpose, a clear sense of direction. As you move toward your goals you feel happier and stronger. You feel more energized and effective. You feel more confident and confident in yourself and in your abilities. Every step you take toward your goals increases your belief that you can set and achieve even bigger goals in the future.”

So what do you hope to achieve financially for your business or career next year? Take the time to set the goals and create a step-by-step map to achieving YOUR personal goals, today.

Here’s more from Misty from our YouTube channel:

[youtube]http://youtu.be/E1AvS2WH8ls?list=UU6QEPG7JG7exQRpEr9e_nHA[/youtube]

Happy Trimming,

~Melissa

Customer Service Basics

This is the time of year when we think a lot about being grateful. As someone who works with people every day, I often think about customer service and how much of it makes an impact on our business and ourselves.

It’s easy to take your customers for granted when your shop is booked out several weeks in advance – or if you’re the only game in town. Sooner or later, another business like yours is going to spring up nearby. Are you ready? If all things are equal…

convenience
location
quality
price

…what do you do to set yourself apart? When your clients have coffee with their friends do they say, “They aren’t that great, but they’re so close to my house…” OR “I have to drive out of my way to get there, BUT IT’S WORTH IT.”

I’ve been to many businesses, large and small, corporate and home-grown, where the service has been so great that I was already making plans to come back before I even left the store. And it wasn’t even that they did something over the top for me – you know the stories:

The guy who wanted a lemonade with lunch but the restaurant didn’t have it, so a server ran to the store next door and bought one for him.
The store clerk who gave out the wrong change and walked to the customer’s house to correct the situation. (Yes, that WAS Abraham Lincoln.)

I’m not only a customer service provider, I’m also a customer.

I always think about both sides of each business transaction when I’m eating in a restaurant or picking out new pens at the office supply store. I expect to be noticed when I enter a business establishment, be treated fairly by someone who doesn’t treat me like an interruption, and helped to get what I need in the most efficient manner possible so I can get on with my day.

While the stories above are nice, I would never expect someone to go so out of his way that it makes the next customer in line wait (I’m not the only person in the store, nor am I more important than anyone else.) Or have the rest of the staff have to work extra hard to cover everything because one of their co-workers was being monopolized. I personally believe that when I enter a store as a customer, I am entitled to the services and products they provide. I do not believe I am entitled to receive a custom order every time I walk through the door.

With that being said, I do have standards and expectations for how I treat customers and for how I expect to be treated. When I feel I’ve received great service, it’s because:

I was greeted with enthusiastic and authentic friendliness as soon as I walked through the door. Did they stand up and come to me instead of shouting across the lobby? Which makes you feel more welcome?
They knew about their products and could help me find and choose the right one for my needs. I felt confident about my purchase.
The business was clean, organized, well-lit, and smelled nice. ‘Nuff said.
The employees were well-groomed, easily identifiable as staffers, and seemed to like their jobs. (I don’t expect business suits. I expect clean and neatly kept hair and beards, clean clothes appropriate for the business, and appropriate language being used.)
There were enough employees to handle the workload. I don’t mind waiting, especially if they’ve acknowledged me. A quick smile and a look that says, “I see you – I’ll be with you as quickly as I can,” is enough. Ignore me – I’m gone, no matter how fast my money is burning a hole in my pocket.
The parking lot, sidewalks, and exterior were neat, well-lit, and safe. Nothing fancy – just clean.
My transactions were completed correctly and I was treated like a valued guest even as I walked through the door. Nothing gives you buyer’s remorse faster than staffers high-fiving and congratulating themselves on the sale before the door even closes behind you.

These are the basics, folks. We can go on and on about more possibilities and in greater detail, but the bottom line is this: great service is what brings people back. It should be the reason people come to your business, not the reason they don’t.

Remember, even if you are booked for an entire year in advance, there’s no excuse for taking your client for granted. Be thankful – this is the time of year when we think about this the most! After all, just because they have a recurring appointment in 6 weeks doesn’t mean they’ll keep it if you don’t treat them well.

Being busy does not excuse rudeness with clients – it’s not their fault that you don’t have enough people to handle the workload, even if it’s just for that afternoon. Your problems are not their problems – sharing your burden is not the service they were hoping you’d provide. Believe me when I say I understand about staffing budgets… sometimes you can’t afford to hire anyone – I’ve been there.

Do your best for each client.

Be present.

Be nice.

And above all…

SMILE… and be thankful.

You just might find that you enjoy your day a little more.

~Joelle Asmondy

Learn2GroomDogs.com has hundreds of videos to help you become the groomer and businessperson you’ve always wanted to be. Check out one of our videos here:

[youtube]http://youtu.be/alZtP-F7yDk?list=UU6QEPG7JG7exQRpEr9e_nHA[/youtube]

Surviving the Holiday Rush

After working professional in the pet grooming industry over 35 years, the only time I worry about dealing with clients is the Christmas holiday season.

The two weeks preceding the actual day can be a chaotic mess. With Christmas shopping, decorating, baking, family gatherings, holiday socials to attend, and every regular client you have wanting to be booked as close to Christmas as possible . . . phew! December can be an exhausting month!

But, wait – t doesn’t have to be! Christmas organizing all year round will let you create that picture perfect holiday without nearly the stress.

Getting Organized & Ready

The Salon

Is it clean – really clean? Floors, walls, kennels?
Is the lighting up to snuff?
Are your laundry machines working properly?
Are the tubs draining?
What are the conditions of your pet dryers?
Are your blowing fuses on a regular basis in one outlet?
Does your computer need to be de-bugged for a glitch free running machine?
Do you have a stock pile of all the office supplies you’ll need?
Are your blades shears all sharp and ready to go?
Are your clippers operating smoothly?
What is your stock level of all your dispensable products? Shampoos, conditioners, cologne, flea foggers, cotton balls, ear cleaner, etc.
Are there plenty of towels on the shelves?

The Holiday Image

Are your holiday decorations fresh and up-to date for your salon? Keep it simple and easy… pick a simple theme and work with it.
Do you have your client’s gifts ready to go so they can easily be passed out when the client is having their pet groomed? Remember, expense isn’t the key, packaging is. Pay attention to the details.
Have fun with festive accessories. Head gear, costume jewelry – anything that can bring a smile to someone else is a good thing.
Are all your holiday bows special and pre-tied? Are bandanas ready to be attached to the pet?
Do you have red and green nail polish that is actually usable? What about other colors?
Do you have plenty of air freshener to lend a sparkle to the air without being overly powering?
Music is everywhere – is your holiday collection handy or is there an ‘all Christmas’ station you can tune into?
Have you brought extra clothing or makeup to freshen up after work before heading out?
If you’re worried that you’ll be slow after the holiday season, do you have any grooming promotions for January and February that you can be handing out now?

$$ Saving Tip: Buy all your holiday items the day after the holiday to save up to 50% the retail price; fabric for bandanas, decorations, Christmas cards…

Getting Through the Dogs

What are the pros and cons of working extra hours?
Should you take on new clients?
Make sure all your regular clients have their holiday appointments BEFORE taking on new clients or ‘non- regulars.’
Hiring extra help – is there something you can easily delegate with some basic training that would free you up to deal with clients? Cleaning? Answering the phone? Taking out the trash?
Have you worked out a system to maximize the types of pets you take per stylist?
Work out a drop-off and pick-up schedule that allows you to stay focused on grooming pets.
Stay calm, cool, and collected no matter what happens during the course of the day.
Set realistic time goals that push you, but stay on target. Use an egg timer if necessary or place a clock where you can’t miss it – no matter what.
Use every speed trick in the book from prepping – to bathing – to drying – to trimming.
When clients pick up their pet, are you offering a promotion to assist in re-booking 6 weeks down the road when it can traditionally be really slow?

Organization on a Personal Level

Do you have a master list of all the things you need to do for the holidays? Is it broken down into smaller do-able chunks? What about a master gift list that’s simply updated year to year? Master Christmas card list? Weekly meal planner? Regular shopping tick-sheet list? For great inspiration go to www.organizedchristmas.com
Are you are a store, catalog, or Internet shopper? Are you prepared to have ALL your holiday gift shopping done by December 15? What about the wrapping?
As time gets closer, demands get greater and healthy meals go by the wayside… If you are in a city, do you have a full selection of menus at your fingertips? Who has great take-out that you quickly sweep in and grab on the way home or while you are at the shop? If you are a country dweller, is your freezer packed with great frozen meals that only require reheating whether homemade or store-bought.
Does a messy house stress you out? Before is gets really busy, clean and organize the house or hire someone to help you… (or if you have kids, enlist their help.) Also think about having carpets cleaned, windows washed, or dropping you heaping laundry off at a laundromat, letting them do it for you.
Do you need a masseuse or chiropractor to help you stay loose and limber ? If you do, book your appointment early.

After the Holiday?

Take the week off! Trust me – your clients don’t need you for the week between Christmas and New Year’s! Take that time and spend it on yourself and your loved ones! You’ve earned it.

With a little bit of pre-planning, you’ll be breezing through the holiday. It’s so much more enjoyable for everyone to be in a festive spirit instead of being the Grinch. Put some effort into setting yourself up to enjoy the best of the season – it makes the time fly by. And you might even get a few moments to relish this time of year!

We had a lot to say on the subject in this clip. You can see the rest on Learn2GroomDogs.com!

Happy trimming!

~Melissa

Nine Seconds to Make a First Impression

You meet someone for the first time – it could be a new client walking through your doors, someone at a grooming trade show or a new team member.

The moment that stranger sees you, their brain makes a thousand assumptions. It might be a new client or someone you meet anywhere else. You are giving off clues about yourself before you ever begin to speak. They are gathering a wealth of nonverbal clues about you.

What are nonverbal clues?

Nonverbal clues include all the ways you present and express yourself, apart from the actual words you speak. Things like eye contact, gestures, posture, body movements, and tone of voice. All of these signals can convey important information that isn’t put into words. They are extremely important at work and in business. Perception is reality.

If you are dealing with a prospective customer – the following items will instantly fly through their head upon your first meeting:

Are you trustworthy?
Will you be kind to their pet?
Do you have the skills required to groom their dog or cat?
Are you likable?
Are you confident?
Will you charge a fair price for your services?

These impressions form at lightning speed. Making major decisions about another person happens within seconds of meeting them.

In business, first impressions are crucial. You can’t stop people from making snap decisions – the human brain is hardwired this way as prehistoric survival mechanism. However, you can understand how to make those decisions work in your favor.

First impressions are more heavily influenced by nonverbal clues than verbal clues. In fact, studies have found that nonverbal clues have over four times the impact on the impression you make than anything you say.

Here are nine nonverbal ways to make a positive first impression with a grooming client, a new team member or a new business associate.

Present yourself professionally. Blue jeans, sweatshirts, T-shirts and a baseball cap are not professional. If you are in your shop or van, wear fresh garments that repel dirt, grime and hair. At a trade show? Dress in ‘professional casual.’

Pay attention to details. Hair style, light make-up (for women) and your nails all give strong visual cues. Having fun with personal style is fine – as long as it stays a little more on the conservative side. Over-the-top piercings, tattoos and gauges will not instantly form a positive impression on most people you meet – especially prospective clients.

Attitude – attitude – attitude. People pick up on your attitude instantly. Before you turn to greet someone, or address a team member, or walk into a trade show, think about the situation. Make a conscious choice about the attitude you want to project.

Fine-tune your posture. Position and authority are non-verbally conveyed by height and space. Standing tall, pulling your shoulders back, and holding your head high are all signs of confidence and competence.

Facial expression. Human faces are incredibly expressive including the eyes, eyebrows, mouth, and any other movement. Open your eyes slightly more than normal to simulate the ‘eyebrow flash’. This is the universal signal of recognition and acknowledgment. Emotions such as anger, happiness, hurt, and boredom are all easily expressed with facial movements.

Smile more. A smile is an invitation, a sign of welcome. It says you are friendly and approachable. Smile at the pooch too. Owners love that!

Make eye contact. To transmit energy look at someone’s eyes. Looking into someone’s eyes indicate interest and openness. And if that person has a pet in tow, make sure you look into the pets eyes as well.

The handshake. This is the quickest way to establish a connection. It’s also the most effective. Here’s an interesting fact. On average it takes about three hours of continuous interaction to develop the same level a rapport that you get with a single handshake. A firm handshake indicates a strong personality. But don’t crush someone else’s hand – as groomers, our hands are typically really strong! A weak handshake is taken as a lack of strength.

Lean forward slightly. Leaning forward shows you’re engaged and attentive. But be respectful of the other person space. That normally means staying about two feet away.

Every encounter from chatting with new clients, going to trade shows or attending training sessions presents an opportunity to meet people. It’s a great way to network, expanding your professional contacts. Making a positive first impression counts. You’ve got nine seconds – but if you handle it well, those nine seconds are all you need.

~Happy trimming,

Melissa

PS.

You should check out our videos on Learn2GroomDogs.com. Here is a featured video clip from our channel on YouTube:

Creating the Round Head with a Clipper – Drop Coated Head Styling

There are a number of different ways to create a round head style on a dog.

Here are two clipper options that will help you be more consistent from trim to trim.

Setting the Pattern

Use this hold to define sections of the head that are to be clipped or to be hand scissored:

Standing in front of the dog, place your hands just behind the eyes so both thumbs touch under the jaw and both first fingers touch just above the eyes.

Anything behind your hands is considered the skull and should be clipped.
Anything in front of your fingers is considered the eye area and muzzle and should be shaped by hand.

Using a similar hold, place your fingers around the neck of the dog. Slide your hands up until they rest at the base of the ears. This is your dividing line between the neck and headpiece.

The length will vary based on client preference and length of body coat. The shorter the body length, the shorter the head should be. Longer trims look balanced with longer head styles as long as they are not extreme. In both cases, it’s most important that the head be in balance with the body.

Style Option #1:

Take the same blade used to trim the body and use it again for the top of the head and down the sides of the cheeks.
If a #4F, #5F, #7F or #2 guard was used on the body, follow the natural lay of the coat, working out from the center of the skull.
Feather the coat over the tops of the ears and at the transition line just behind the eyes separating the head with the muzzle area. There will be an imaginary line just behind the eyes where you can feel the eye socket rims. The hair over the eyes in this area should be left to hand scissor, framing the eyes in the final stages of the trim.
Lift the ears out of the way and come down the sides of the face, in the cheek/jowl area. Follow the lay of the coat and blend into the clipped neck. Leave just enough hair at the back corners of the eyes to complete the framework for the eyes in the finished trim.

Style Option #2

Use a medium to medium-long guard comb for small – to medium-sized pets; longer combs can be used on larger dogs. The key is the head should ‘balance’ the trim and compliment the dog in size and shape.
Due to the length of coat these combs leave, they are most effective when pulled forward from the occiput to the eye area. Your goal is to feather to coat at the transition point, softly framing the eyes. The outer edge of the guard comb should ride right at the junction point of where the ear meets the skull.
The cheeks and jowl areas are handled the same way as outlined above.

Common Styling Techniques with Both Round Head Styles

The stop area should be trimmed for both options. Personally, I like to catch this area when I do my close sanitation work just before I do the full haircut. Don’t remove too much coat between the eyes – less will be better than more. Focus on the area just in front of the eyes and the stop area. Use thinning shears or clip the area with a close blade, such as a #10 or a #15. This will clear the area of long fur and accentuate a nice, deep-set eye.

With both head styles, the framed area over the eyes should be scissored by hand. Comb the coat forward over the eyes, making sure to get the hair in the stop area, too.

Scissor off the longer hair at a 45-degree angle, starting at the stop area. The fur will be super short right above the eye and taper out slightly over the eye, framing it.

Use straight or curved shears in reverse, framing the eyes trimming up and over the eyes. The beveled edge creates a ledge for the longer coat to sit on, keeping it out of the eyes. It also creates a desirable “soft expression.” A deep-set eye adds dignity and character to the facial expression, too. There should be just enough depth to this frame to accomplish the look, but not so much as to give a heavy “visor” look.

Double-check and triple check this line framing the eyes. It is the most important part of the entire trim. Pay close attention to the stop area – this is an area that long strays love to hide. The last thing you want is to have random hairs pop out once the dog gets home!

Once you are satisfied that the frame is even, the line will still be sharp. Soften the framed area with thinning shears.

Double-check the line just behind the eyes where the clipper work feathers off. It should be smooth and even at the transition point.

Check the transition lines over and around the ears and neck. Use thinning shears to neaten these areas. Make sure to look behind and under the ears too. Follow the line under the jaw, too. Everything should be even, neat and tidy.

The muzzle on many round head styles is trimmed by hand, keeping the eyes and nose at the center. However, there are multiple style options. Many stylists like to continue their longer guard comb work on the muzzle as well. Or you can scissor it by hand.

When using a guard come on the muzzle, you can work either with the grain of the coat or against the coat growth with longer combs. Once you are close to a consistent length – stop and finish the area by hand with thinner or blending shears.

For hand scissoring the muzzle coat, comb the coat down. Use the jawbone as your guide. Trim parallel to the jawbone adjusting the length as needed. Once the length is established, finish trimming the area with thinning shears for a soft and even look.

Many owners appreciate removing the longer hair right under the nose, at the end of the muzzle. On round-headed dogs, this is extra fur that gets messy at feeding time – collecting water and picking up all sorts of nasty things as the dog is outdoors sniffing around. There are two basic ways to deal with this area:

Simply hold the dog’s mouth firmly closed and quickly remove the extra hair with a close blade – anything from a #30 #15 or #10 blade will work. Just watch that tongue!
Hand scissoring works, too. Use either thinners or a smaller pair of shears to trim the hair away from this area. Comb the coat forward at the end of the muzzle. Trim off the excess. You can also taper the area back towards the neck. This will help prevent dirt and debris from collecting in this area and provide a neat and tidy appearance to the overall head.

To finish the head style, soften all lines with thinning or blending shears. Look for stray hair or anything that is out of place. There should be no sharp lines anywhere on the head. From side-to-side you are looking for symmetry, both in length and density.

In the end, the expression should be soft and kind. The eyes will be the key feature you want to highlight. Framing the eyes, you bring out the pet’s expression – something every pet owner loves to see!

If you liked this lesson, you’ll love this video. You’ll find it on Learn2GroomDogs.com.

[youtube]http://youtu.be/NzLWtaBFAoc[/youtube]

Not a member? It’s easy to join – click here!

Happy trimming!

~Melissa

Tips for Booking a Smooth Holiday Season

Don’t blink. The holidays are going to be here before you know it. Are you ready?

If you have a reasonably busy salon – and have been at this for a few years – you know the holiday season is crunch time. In a very narrow window of opportunity, you will be busy grooming the regular clients in your database.

Every

one

them.

Are you going to let your clients run rampant over you or are you going to take charge of the situation before it runs out of control?

The holidays are a special time of year. Yes, it’s one of the busiest times for a professional grooming salon. However, it’s also the time of year to enjoy time with those closest to your heart. If you are chained to your grooming table throughout the entire holiday season – how can you possibly enjoy your family and friends?

Sure, keeping your customers happy is important, but so is your family. So are your close personal friends. Don’t let the insanity of the holiday season put a damper on your festive mood.

Believe me, I learned the hard way, too. Grooming super long hours up to 14 days straight before Christmas left me totally spent and exhausted. I was definitely a Scrooge throughout the entire holiday season. I knew I had to make a change when one Christmas I literally slept through the entire day.

Here’s a trick I implemented a number of years ago. It’s worked like a gem for me and my teams.

We start looking at our holiday season in September. We start booking our top priority clients months out. How do we figure out which clients those are? Simple.

We start pre-booking all our premiere clients based on the number of weeks between grooming appointments. It’s a service we offer to our best clients for free.

We work in the following order:

Weekly clients get top billing. They get their choice of premier times and days. Once those clients are booked, we move to our biweekly clients. Next, our two-week clients are booked, then we move on to our three-weekers and so on until we reach the end of our 6-week clients. Always go in that order.

By the time we complete pre-booking all of our holiday appointments, there are very few holes left to fill with other regular customers. Those are the only other customers that we would take. Any customer that walks through our doors for grooming appointment during the holiday season MUST have a history with our grooming salon. During the peak holiday season, we never take a new customer.

Once we started utilizing this type of scheduling, the three days prior to a major holiday were a breeze. Almost every dog on the schedule is at least a three week client. How hard is it to groom dogs like that? You know the answer to that – they are EASY!

To me, that’s this best way to deal with the holiday season. Take care your best customers. Set limitations on how many dogs you going to do per day. You will be busy but you won’t (and shouldn’t) be chained to your grooming table during the entire holiday season.

Never forget the true meaning of the holidays. They are meant to be spent with family and close friends.

Have you already pre-booked all of your holiday appointments? Excellent . You’re well and your way to having a joyful and well organized holiday season. If you haven’t already started booking those clients – don’t waste any more time. Start now.

You can see more on this topic – and so much more – on Learn2GroomDogs.com.

-Happy trimming,

Melissa