pet grooming Archives - Page 3 of 4 - Paragon School of Pet Grooming

Rating Dog Personalities

You have a new client on the books. It’s a Lhasa/Maltese mix – or in the new world of designer dogs, it’s a “Lhatese.” The client arrives precisely 15 minutes late. She’s dressed to the nines and everything matches… even the dog.

The dog’s name? You guessed it…

…Precious.

You know you’re in trouble.

If you’re a one groomer salon, you can keep the personalities of all your canine clients in your head. You know any dog named Precious is far from… precious.

But what if you start expanding your salon? What if you bring on a new bather? Or maybe you have an assistant handling your appointments? Or maybe you have an inexperienced groomer joining your team.?

Wouldn’t it be helpful to know the personality rating of the dogs scheduled for the day?

Here’s a rating system that I’ve been using for years in my salons. It’s been extremely helpful in many ways:

It allows us to clearly evaluate the personalities of our canine clients.
it opens up communication with our customers.
it allows us to assign more challenging pets to the appropriate groomer.
the groomer clearly knows s/he will need to be on high alert with certain pets.

This is how I rate dogs. Simply put, we rate them one through five. It’s worked exceptionally well for years.

Our bathers, groomers, stylists, and students know what to expect from the pet. Even our clients know our rating system. It allows us to have an open conversation with them about their pet’s attitude towards grooming. Many customers are even anxious to see the paperwork to see if there dog has progressed to a more positive level.

Melissa’s Pet Personality Rating System:

The Perfect Angel – This is the dog you love to see. It’s 100% cooperative with the entire grooming process.
The Dancer – This dog is not aggressive but it does not hold still. You’re constantly working on a moving target.
Easily Irritated – This dog will bite if you do something that it does not care for: trimming toenails, cleaning ears, dematting, high velocity drying. This dog might need to be muzzled for things they dislike. They generally respond well to an experienced pet professional.
Angry – This is a dog that does not like the grooming process. One. Bit. You cannot trust them. Typically, they can be done safely if handled by an experienced professional. That person needs to be confident when dealing with an aggressive dog. They need to be authoritative and respectful of the pet while balancing firm but gentle handling techniques. Most dogs that fall in this category require muzzling.
Unsafe – This is a dog whose eyes will glow red or green. Is extremely dangerous for most pet professionals to deal with safely. There is no question that given the opportunity, they will bite and/or attack. The dog or the groomer is at a very high risk of being injured. Personally, this is a dog I would fire. I would refer to a facility that could provide a mild sedative – under veterinary supervision – to take the edge off the grooming process.

By using this rating system, we have a clear way to rate the personalities of all the pets that come through our grooming doors. Using the system also means I can communicate with my team, my teams can communicate with each other, and we can openly communicate with our customers.

This time-tested system has worked fabulously for my team. I hope it will work well for your team, too. Now, next time “Precious” comes striding through your door, you’ll know what to do!

Happy trimming!

~Melissa

What Does the Client Want?

The #1 Role of Service Based Businesses: Solution Experts

A product is a physical thing. You can see it and touch it. You can box up the parts or the assembled item and know how it will look, how big it is, and where you’ll put it when you get home. A service, by contrast, is intangible. You can’t mail a service to your house or carry it from a store.

In most cases, services are purchased – touch, taste, smell, and sight unseen. It’s a leap of faith based on the client’s ability to say what they want and the expert’s ability to interpret them correctly. When you go to a salon or barbershop, you can’t try out a haircut before you buy it. You tell your stylist what you want, then – hopefully – you get it. The better you describe what you want, the better the outcome. Dogs can’t tell you to take a little off the top, so how can you unlock the secret of what your (human) client wants?

By understanding that the person asking the questions controls the conversation!

When you are asking a question, it forces the other person to pay attention to you. It involves them in the conversation. If you’re doing all the talking, the listener’s mind can (and will) wander to other matters – and the end result may not be satisfactory to either of you. But the minute you say, “Let me ask you this: what if we…” the listener must pay attention because they’ll need to answer. It is an automatic reflex. The power of the words “what” and “how” is almost magical – they command a response.

You’ve now included them in the process. It’s become a team effort. You want to get the client on your team – that’s why this conversation is so important. When you ask questions, you show compassion and concern for the needs of the client and their pet. It helps build rapport. It also allows you to get valuable information from the client.

On average, a person can speak at about 250 words a minute while a person who is listening can think at about 1200 words a minute. So, if you are doing all the talking, the client has a great deal of time to figure out what they may not like about what you are saying, thus giving them an opportunity to complicate the situation! Not only are they manipulating the conversation out of your control, they haven’t heard a thing you’ve said!

How do you develop an effective line of communication with your clients?

Find a Solution in 5 Simple Steps

1) Make observations. Let your senses guide you when your client walks in. How does the pet look? How does it smell? Do you hear the ticking of nails on your floor? Don’t stop there – observe the human client, as well. Is the dog owner elderly or did s/he come in with small children? This might indicate that a nail filing service might be beneficial to protect sensitive skin. Let common sense, experience, and intuition guide your line of questions. Remember – you’re a problem solver. The more observant you are, the easier it is to find solutions.

2) Be a detective. This step involves your observations in Step 1 and takes them to another level. Gather clues from what the client tells you and what they don’t. Use your experience and expertise to find solutions that go deeper than the cosmetic.

3) Filter your data. Ask basic questions like, “Were you thinking of a thorough bath and brush for ‘Fluffy’ today or more of a full haircut?” Let the client talk. Then listen. This will help form an overall rough picture in your mind of the outcome*. Think of this as a sketch to your finished masterpiece.

4) Pinpoint focus to 5 areas of the pet⁺. Ask more specific questions about these key aspects of the pet so you can make a better decision about how they should be styled. This will provide details that fill out the sketch. The areas of the body pet are:

Overall body
Head
Ears
Legs/feet
Tail

5) Offer limited choices. Now that you know what you can (and maybe should) do for the pet, I personally suggest limiting options to two possibilities. Paint your picture back to the client to show you understand what they want and how it should look. This also demonstrates that you have listened to them and care about what they have to say. After all, isn’t that what you expect when you’re the customer? Make these options your best two – offering more just means spending more time narrowing the field from those that will have less favorable outcomes, anyway.

Always remember, the person asking the questions controls the conversation!

Successful groomers and stylists are master problem solvers. While solving the problem, they also demonstrate concern, compassion, and respect for the pet and the owner. That’s what creates happy customers who keep coming back!

Happy trimming!

~Melissa

*Remember to start from the desired end result. My blog Begin with the End in Mind has more on this topic.

⁺I recommend using Theory of 5 as a guide to guiding the conversation. Understanding how to break each dog into its essential parts helps simplify the process.

How to Get Your Clipper Work Smooth – Like a Summer Hay Field

It’s been over 35 years since that first time. I still remember standing in awe, watching a talented pet groomer give a dog a haircut. She handled her clippers with ease. The long fur fell away like a hot knife through butter. The end result was smooth and gorgeous. And she was fast – super fast. She made the whole process seems so simple.

The first time I tried, I quickly discovered it was not simple. Those initial attempts were pretty pathetic. Saying my first efforts were rough and choppy would be polite. There were long tufts hanging out everywhere. I was frustrated beyond belief.

I was determined to master the skill. After all, the groomer I had been watching proved it could be done. It was simple – I just had to focus and figure it out.

Fast forward a few years of practice and a couple hundred dogs later, and I could make any dog look amazing. When I did a simple haircut on a pet, the fur fell away like a hot knife through butter. The end result was smooth and appealing. I could finish dogs in no time. I’d gotten very efficient with my clippers.

It took years of hard work. There were years of standing on my feet until they throbbed, working until my hands and shoulders ached. However, my pain can be your gain. Here are a few tips to enhance your speed when it comes to simple, low maintenance haircuts:

Use the most powerful clipper you can afford and are comfortable holding. Duel speeds or variable speed clippers are great options.
Work with the natural lay of the coat. You can work with or against the grain. If you reverse clip, the end result will leave that fur approximately two blade lengths shorter than working with the natural lay of the coat.
For a large majority of low maintenance trims done with a #4F, #5F, or a #7F blade with the grain, you will go over the pet three times before it’s really smooth.

The first time removes the bulk.
The second time takes out the high spots.
The third time erases what you missed.

The strokes are long and smooth. They overlap slightly. I often tell students to think about a hayfield. The farmer wants to be as efficient as possible – but he doesn’t want to miss anything, either. Most farmers work in nice, neat rows as they cut hay, slightly overlapping each row to ensure they don’t miss any portion of the field. Think about the dog’s body in the same manner. It’s a hayfield. Your clipper is the tractor. You want it done right… and you want to be done before the dinner bell rings.
When clipping the legs, remember the actual contact of the cutting blade is minimal due to the shape of the surface. It’s round – like a pencil. Only a few teeth will make contact with the surface as you run the clipper down the leg. Thus, on legs you need multiple passes to get the same effect as three passes on the larger flat surface of the body. You can clearly see this relationship by simply running a blade down your own finger and looking at the blade’s point of contact.
Back brush. Back brush. Back brush!

You’ll always get a smoother cut on a dog that is clean and the coat has been fluffed. Once you make the initial pass to remove the bulk of the long coat, it’s time to pick up the brush. Back brush the entire dog and go over it a second time. On the third pass, again gently back brush the entire area that needs final attention. Did you get that? Back brush!

When do you know you are done? You are done clipping when there is no more coat coming off the dog after it is been washed, dried, and effectively back brushed. Period.

Clipper work on a low maintenance haircut style can be extremely frustrating for new groomer. But once you master the clipper and understand how to work with the coat, it becomes second nature. It becomes simple. You become fast. And you will be able to perform the haircut safely with great precision. You can do it. It just takes focus.

Happy trimming!

~Melissa

How to be an Indispensable Groomer’s Assistant

This always shocks me. A competitor or a workshop participant presents me with a DIRTY DOG for evaluation. A dirty dog?! No joke – it happens all the time.

Nails are not trimmed correctly… coats are not dried properly or completely… or worse yet, there are still mats and tangles left in the coat. These are all constant problems I see all the time. Not only at in the ring or at hands-on events, but in salons with every day grooming too.

To me, bathing and drying are the most critical parts of any groom. One bather can make or break your entire grooming department.

Here are 7 skills I look for in an indispensable groomers’ assistant (AKA the bather!) All 7 of these skills must be MASTERED in if you want to be highly valued in your grooming salon, if you want to move ahead in your career, or before you can you gather loads of glowing clients.

1. Be able to identify popular breeds

Anybody working professionally with pets needs to be able to identify the top 15 or 20 breeds that regularly come into your salon. It’s the fastest way for groomers to be able to communicate to one another.

2. Be able to handle pets safely and compassionately

How many times have you heard others (or maybe even yourself) say, “This dog is driving me nuts!” Impatient treatment of a pet is never acceptable. If you lose control, you can bet that you won’t have clients for long. Being able to understand canine body language is job requirement #1. If you are going to win the pet’s trust and cooperation, you must be able to speak its language. It will keep you and the pet safe. It will also make the entire experience much more enjoyable for all parties.

3. Understand the many different coat types found on individual pets

Each coat type has special needs that need to be addressed in the bathing and drying process to get the best results. A Beagle has different bathing and drying needs than a Standard Poodle. The same holds true with a coat on a Golden Retriever or an Airedale Terrier. A talented bather will instantly be able to identify dogs that possess simple coats or dogs that are going to be time-consuming and a challenge.

4. Bathe the dogs until their coats squeak

If they don’t squeak, they are not clean.

Period.

This is absolutely the foundation of every fabulous grooming job. I cannot stress its importance enough. There are many products on the market to help achieve superior results in only one or two baths. Even if you use the best shampoos on the market, the dog will not get squeaky clean unless they are rinsed thoroughly. Rinse until the water runs clear and you hear the ‘squeak’ when you push the water through the coat. And not just the easy to see or reach parts. Get soap and water to the undercarriage, under the ears, and the special parts. If the whole dog isn’t clean – it’s still dirty. Nothing wastes time or money more than having to re-bathe a dog because you didn’t do the job right the first time. There’s an old saying: if you don’t have time to do it right, when will you have time to do it over? Get it right the first time.

5. Dry the coat to perfection

Most of the time, this will mean utilizing a form of active drying. There are several drying methods and combinations to choose from, based on the coat type, trim, and the pets’ tolerance. Incorrect techniques or careless attention to drying will waste more time than almost anything else in the grooming process. In most cases, high velocity and stretch (or fluff) drying techniques will need to be used to get superior results. Oh, and the pet needs to be bone dry too!

6. Learn efficient and SAFE brushing techniques

Systematic brushing is the only way to effectively work through a coat and get right down to the skin. Selecting the correct tool for the coat type will be important. Knowing how to hold the tool along with how much pressure to exert is also important. Not enough pressure and you will not be efficient. Too much pressure and you’re going to make the pet uncomfortable and could cause injury. The key is to work methodically and gently over the entire dog – right down to the skin until a wide tooth comb can easily be pulled through the fur.

7. Nails, ears, and glands

Trimming nails and cleaning ears is just an automatic process when it comes to grooming pets. If it is not done – or not done well – it’s considered sloppy. Clients don’t want to spend their hard-earned money on sloppy work. Stylists executing haircuts should not have to go back and double-check this type of preliminary pre-work. Some salons routinely check and/or express anal glands. Whatever your salon option is, you should follow their guidelines.

Being a bather – or being a groomers’ assistant – can be extremely rewarding. However, it does carry a lot of responsibility. Many of these skills are considered the foundation of all grooming.

If you need detailed information in how to do any of these skills, become a member of Learn2GroomDogs.com and watch the Core Grooming Skills & Techniques Skill video lessons (click here for a complete video list) or review the front section of my book, Notes From the Grooming Table. Learning the skills does take time. They take dedication and focus to master them. You should never underestimate the value of strong foundation skills. They will form the building blocks of a long and successful career. Mastering these core skills to an absolute fault will ultimately determine how successful you will be in your career. (For more tips on how you can be more efficient and make more money, read my blog, The Need for Speed.)

Remember: every owner faces a choice when it comes to grooming. They can come to you, do the job themselves, not have the pet groomed all… or go down the road to someone else. Make sure they make the right choice by sticking with you.

Happy trimming,

Melissa

The Jennifer Hecker Story

It was May, 1996. Star pupil Jennifer Hecker was three days away from graduating from grooming school and I was still very much a hands-on Director of The Paragon School of Pet Grooming.

I remember walking into the lobby during check-in. The front staff was just greeting a new client with a very large Bouvier des Flandres. I looked at the dog and immediately sensed something was off. The dog came in willingly enough, but its body language and eyes were telling me to be very, very careful with this dog.

Once the owner was gone, I told the front staff to attach the dog to a wall tether. I sensed we could have a real problem if we tried to place that dog in a kennel. Being out on the practical skills floor where we could closely observe this dog without the housing restriction was much safer. I suggested that the instructors place a muzzle on the dog before they attempted to do any grooming, just in case.

Because we didn’t see that many Bouvier’s at the Paragon Training Center, it was assigned to Jennifer, one of our most advanced students. At that time, Jennifer had shown Giant Schnauzers and had advanced one of them through the highest levels of French Ring Sport. She was not intimidated by the size or the potential attitude of this dog.

Not 15 minutes into the class, someone raced into my office and told me I’d better get out to the practical skills floor – fast. Someone had been hurt. Seconds later, I was on the practical skills floor. The first thing I noticed was how empty and quiet the room was.

The second was the blood trail.

It led diagonally across the space towards the bathing room. There was a crowd of people around a small prep sink. One person in particular was obviously in great distress – Jennifer.

Our general manager was holding her hand under cold water and asking her series of questions. One of the questions still haunts me today…

“Can you feel your fingers?”

I got a glimpse of Jennifer’s hand. Place a quarter on the meatiest part of the heel of your hand. Now imagine that area… gone.

The Bouvier had done exactly what I had feared. The instructor and Jennifer had done what I had requested. They had muzzled the dog before team-lifting it onto the table. That’s when it struck. Unbelievably, it bit Jennifer through a muzzle. It was a nylon muzzle that was open at the end of the mouth so the dog could breathe freely. This type of muzzle can be effective as long as it fits snugly. In this case, they had selected a muzzle that was slightly too large. Even though the dog was muzzled, it could still open its mouth just enough to grab the heel of her hand to chew through her flesh…

…and it did.

We raced Jennifer to the medical treatment center. The local med-station felt that they could handle this wound despite the fact that she had lost sensation in her little finger – or maybe the pain was so great – she couldn’t be sure. They stitched her up, bandaged her, pumped her up with antibiotics, and sent her home.

The following day she was she was back at the doctor, but this time to see a hand specialist. They ripped out all the stitches from the night before and started over. Jennifer was looking at a long recovery period.

Jennifer had such a great attitude towards this whole thing – it was hard to believe. Even though she missed the last three days of class, she still graduated with very high grades. However, finding a grooming job was certainly out of the question for her – at least for a while. We ended up hiring Jennifer for our front office at Paragon while she healed.

As Jennifer’s medical bills mounted, we collected everything and turned them into our insurance company. However, our carrier did not feel the situation warranted a payout on their behalf.

What??

That’s when we learned that in the state of Michigan a pet owner is ultimately responsible for their dog – even if they are not with it. The insurance company went after the pet owner. They were able to collect from their homeowner’s policy. That was news to me and served as a lesson to all of us.

As the story unfolded, we got more information that was unnerving. My initial gut reaction was well-founded. This was the third reported bite case for this dog – and the third owner. Of course the owner never bothered to share that information with us upon check-in. The dog was destroyed after this third incident with Jennifer.

We learned 5 lessons through this unfortunate event.

Trust your gut. Never do a dog that you feel is dangerous to you, your team, or itself.
Use muzzles when necessary and make sure they fit properly (we changed to full basket-style muzzles).
The pet owner is ultimately responsible for their pet regardless of whether they are with them or not.
In the state of Michigan, if the dog creates an insurance situation, the pet owner’s homeowner’s policy will be responsible for paying any damages or claims.
Love and passion for dogs can still shine through despite severe injuries inflicted by them and long recovery periods.

Jennifer has been grooming with us for over 18 years. I’m fortunate that she is still on my team. She has become one of our most talented and productive pet stylists. She grooms every day at our luxury kennel, Whiskers Resort & Pet Spa. Plus, Jennifer has been one of our talented Training Partners on Learn2GroomDogs.com since the beginning.

We just filmed her for Learn2GroomDogs.com. We had been looking for someone to do a traditional style grooming lesson on a Bouvier des Flandres for a very long time. Never in my wildest dreams did I ever expect Jennifer Hecker to step up to the grooming table for this lesson! I’m so glad she did. Her love and compassion for all dogs is clearly evident – even for the Bouvier des Flandres.

Happy trimming,

Melissa

How to Avoid an Extensive Trip to the Hospital

As a professional pet groomer, we are exposed to all kinds of health hazards. Being bitten by an uncooperative dog or cat is a part of the profession. A competent pet care specialist can do a lot to avoid injury. The better you understand canine and feline body language, the less likely you are to be bitten. However, when the inevitable happens, here’s a handy trick you can use.

I learned this tactic a long time ago. Sandra Lemire taught it to me. Sandy was the original founder of the Coat Handler product line. She’s spent a lifetime studying natural science as it applied to her family’s health and all the animals she had raised. This tip has served me well over the years. I have used it repeatedly, regardless of whether injury was sustained in the pet care field or not. It works whenever redness develops around an injury site.

A number of years ago my husband and I were on vacation on my dad’s boat in the Bahamas. The last night of our trip, my husband tripped over a step, slamming his elbow on the dining room table. Being a tough guy, he got himself up and thought nothing of it. He went to bed without mentioning the incident to any of us.

The following morning we were packing our bags. As my husband was headed up the companionway from the main cabin, I noticed his elbow looked swollen and red. “What happened your arm?” I asked him. Upon further inspection, it was truly red and swollen. After years of being a close friend with Sandy, I knew I should be worried. I pulled a black Sharpie marker off the nav station. I quickly outlined the redness on his elbow.

By the time we flew from the Bahamas to Miami, the redness had expanded an inch beyond my black Sharpie outline. I called our personal doctor’s office and explained the situation. They asked us when our flight was due in home in Michigan. I told them that evening. They were adamant!! Go directly to the hospital! Do not stop for anything! Do not stop to get food! Do not stop at your home first! He needs to get to the emergency room immediately!

Even though this was not an open wound — a blood infection had set it. It needed immediate treatment so my husband did not end up in a life-threatening situation. As soon as we arrived at the hospital they whisked him in for treatment. The redness had expanded inches beyond the original black Sharpie line. That black outline was an immediate indicator of how serious the situation has become. They ran all sorts of test. They x-rayed his elbow. And they started him on a heavy dose of antibiotics intravenously.

Ten hours later he was released from hospital with more antibiotics and a follow-up appointment with our local doctor. He was lucky. Sandy had taught me redness around an injury site should be closely monitored. Due to quickly identifying the potential risk, we were able to avoid a long term hospital stay for my husband.

Outlining the area with a simple black Sharpie marker is an extremely effective monitor. If the redness expands outside the black outline at a rapid pace — it’s imperative that you seek professional medical attention quickly.

Most of the time when I use this trick, it’s with injuries inflicted by dogs or cats. Puncture wounds are typically the most critical to pay attention to — especially if it came from a feline.

I don’t know any groomer or stylist that does not adore animals. That’s the whole reason we get in this profession. Unfortunately, getting bitten by our four legged friends just goes with the territory.

To ensure you minimize long-term and/or serious health consequences — always take any injury seriously. Your hands are your livelihood. And keep a black Sharpie marker handy at all times!

Happy Trimming!

~ Melissa

Bring Nature to the Grooming Table

Courtney Ramstack a compassionate stylist with a dynamic personality. She has a strong sense of quality with everything that she does. Courtney has trained over 150 grooming students. She takes great pride to make her shops fun and exciting places to work.

We are proud to have Courtney as one of our Training Partners at Learn2GroomDogs.com. The first time I heard this idea explained by her, I thought she was brilliant!

This vivid grooming tip comes from Courtney. This is her description of how to trim an ear short in her video lessons.

Clipper trimming the ear on a dog can be a dangerous step in the grooming process if it is not done correctly. It is very easy to nick an ear with the clipper blade. The ear leather is thin. If you do not follow the correct direction of the coat growth, the ear leather can feed easily between the teeth of the blades.

Courtney came up with a very clever way to describe how to clip an ear to minimize accidents. The visual clarity of her description makes it almost impossible for student to do it wrong. When she’s training new groomers this is how she talks them through the process.

Think of the ear leather like a leaf. It has veins that you can clearly see running through the entire leaf. Think of the dog’s ear like a leaf.

When trimming, a very close blade, like a #40, is typically used on the inside of the ear leather.

The outside of the ear leather is typically left slightly longer. Blades can range from a #30 blade all the way up to longer guard combs. This technique works well with any blade length when a clipper is being used to style the ear.

When you start clipping, lay the ear across your open fingers. Start clipping from the top of the ear at the center — where the stem would be. As you clip, keep the ear gently braced on your fingers. From that center point of the leaf, clip out towards the edges, following the veins just like on a leaf. Keep your fingers underneath the ear as you move the clipper towards the edges to brace it. This will keep the ear stable and the dog under control as the clipper removes the coat.

On dogs with natural ears, there is a small skin flap on the inside of the ear leather. This delicate skin flap is typically found on the back side of the ear. When you flip the ear over and hold it in your hand, normally you can see it clearly. You need to be careful of the skin flap — it is very easy to catch it in teeth of your clipper blade. Typically, the closer of blade cuts, the less likely it is to catch that inside ear flap. For safety, always know where that skin flap is located.

As long as you clip in the same direction as the veins of the leaf, your risk of injury to the ear leather is very minimal. As you clip — or instruct someone else — imagine following the veins of a beautiful leaf. It’s hard to do it wrong with Courtney’s clear visual image etched in your mind.

Happy Trimming!

~Melissa

Charting Your Progress

I love the saying, “What gets measure gets managed.” If you are not tracking what is getting done, you do not have a record to monitor your progress.

Recently we worked with Jennifer, one of our leading stylists at one of my companies. Jennifer works full-time at Whiskers Resort & Pet Spa. We were filming a Learn2GroomDogs.com video lesson with her. Jennifer arrived on set beaming. She couldn’t wait to tell us she just beat her personal best in grooming sales for one week.

It wasn’t official — yet — but she was pretty confident she broken her old record of $4,056 in weekly sales. I followed up a few days later with my manager. She was correct. She had beaten her old record!! Jennifer’s previous personal best was set during the holiday season of 2011. She had come close a few times but had not been able to break the barrier until now. Her new benchmark was now set at $4,468! Wow. I was impressed.

I was impressed for three reasons.

She was grinning from ear to ear. Jennifer was extremely excited about her accomplishment – as well she should be. Her positive attitude was contagious.
She always tracks her weekly sales. She always knows her targets along the way. If Jennifer is off her mark, she knows it immediately. She knows if she on top of her game. If she sees opportunities to push herself – she knows instantly when they appear and how hard to push. No one has to tell her – she pushes herself.
She helped the entire company reach its sales and growth marks by being so proactive with her own personal success.

If you are a professional groomer or salon business owner, tracking your progress is a great way to grow and learn. Plotting your course and tracking your results can be very rewarding. And fun too! Targets can be set for an individual, a small team of people, or for the entire company.

In order to set a goal in the first place, you need to know where you stand. That’s the advantage of benchmarking. Benchmarking is defined as setting a baseline or standard for your work. It’s the ‘pace car’ for future activities. Once a standard is set, you can measure performance over time, set goals, discover areas targeted for improvement and be proactive when change is needed.

Tracking your progress does not have to be hard. There are four areas that can simplify the process;

Make charting your results fast and easy .
Record progress on a regular basis.
Keep your eye on the target by reviewing results frequently.
Provide positive feedback when results are achieve.

Tracking and charting results provides a gauge on how well your efforts are doing. They paint a clearer picture when it comes to hitting the targets. If a target is fuzzy or does not exist, it’s extremely difficult to hit a bull’s-eye. It’s critical you know what you are aiming for!

It’s also amazing what people will aim for. The reward does not have to be large. Sometimes just knowing is enough to see results. Other times it’s as simple as adding a star or smile face to the chart. If the results are larger with clear cut objectives, larger recognition prizes might be attached to the end goal. Get creative. Build enthusiasm. Have fun rewarding yourself and your team.

We all want progress to be positive. That’s the exciting part. However, the best time to make changes in what you are doing is BEFORE you get too far off track. Before you get into trouble. By monitoring changes, you will clearly see when you need to alter your course. When an area is stagnate and needs adjustment or when you are exceeding performance standards.

Measuring your successes and failures is one of the most important things you can do to enhance your career or business. No matter what you are doing, if you are looking to improve, remember this phase. “What gets measure gets managed.”

Happy Trimming!

~Melissa

Scissors Are Like Shoes

Hello!

We are excited to have Colin Taylor with us this weekend at the Atlanta Pet Fair where we will be selling his new book “What Would Colin Do?”. If you are in the area, please stop by the Melissa Verplank booth and get your copy signed by Colin. This is such a great book, I’ve included an excerpt to give you an idea of his unique and humorous style! Enjoy!

Happy Trimming!

~Melissa

Excerpt from the book “What Would Colin Do?” by award winning British pet stylist Colin Taylor. Used with permission.

I admit it. I’m a sucker for good scissors. I know I’m not alone. Male or female. Young or not-so-young. Gay or straight. Scissors are like shoes. We just can’t resist a wonderful pair. The shapes. The curves. The colors. My fingers twitch with excitement when I come across a new set. I start to see them in my dreams. Creating beautiful shapes.

Yes, like shoes, scissors come in an array of sizes. Colors. Makes. Models. But, like shoes, they also need to fit. However much you might need that particular pair, right now, if they don’t feel right, don’t try to convince yourself you have to have them.

The color of the scissors won’t improve your scissor work. And after a few days, the euphoria of our purchase will reside. We might still love them. But, fundamentally, scissors have to be comfortable. They have to be practical. We need to be able to use them with ease. They are the extension of our hands. The instruments of our talent. Our training. Our expertise. So don’t be swayed by the salesman’s perfect pitch. Go with the feelings in your hands. But also your gut.

Let’s say you have acquired that prized pair of scissors. You have to keep them in good working order. You have to make sure you use them only in ways that will protect their balance and sharpness. It’s hardly any wonder that heated arguments break out when a pair of scissors is borrowed without permission. And fights over scissors — sharp tools, remember — can be a frightening thing.

Use a wider bladed shear for scissoring dirty hair. These blades can take the wear and tear of cutting heavy dirty coats. And then go for a lighter or Japanese style shear as your finishing scissors. The technology of scissors, the materials used in the construction, is complex and scientific. Look out for the ‘Rockwell’ hardness of the metal used. A harder Rockwell hardness means stronger metals have been used. Which is what you’ll want.

When I buy a pair of scissors, this is what I do: I always feel them in my hands first. To check for a good, natural fit. I check the Rockwell hardness. I want something that is going to be strong and durable. I don’t get distracted by how glamorous or pretty they look. I concentrate on the potential performance. But it takes enormous self-discipline.

I try to go for an off-set shear when buying a pair of scissors. This means that the thumb hole is higher than the finger hole.

My collection of scissors include:

Curves: To get nice angles and lines.

Straight Shears: All purpose.

Thinning Shears: To blend in lines.

Texturizing Shears (chunkers): Create a more jagged/textured look.

Scissors also have tension screws. Adjust this so it feels right. But resist fiddling with it too much.

When I store my scissors, I make sure they don’t bang against each other. I also don’t store them in the wet room area of the salon. There is a lot of condensation here. I need to put them in a cool, dry place.

I have so much experience buying and using scissors, I should create my own pair. I’ll call them ‘Precious.’

To get a copy of Colin’s book, follow the link to MelissaVerplank.com or catch us at select trade shows in the United States. Colin Taylor will be in Melissa Verplank educational booth at the following grooming shows.

The Atlanta Pet Fair March 7-9

Intergroom April 4-6

GroomExpo Sept 19-21

by Guest Blogger, Colin Taylor

Are You Front Page News Worthy?

If your local newspaper were to drop by, un-announced, to do a feature story about you and your business — would you be proud? What about your local TV station? Would you be delighted of the impression you will make on the community as your photos were splashed across the front page? What about being seen by thousands watching the local news?

If the answer is no, take the steps necessary to create that positive, professional image that will make a lasting impression on all of your clients, every day.

For new clients walking through your door, they’re going to make a lasting impression in their minds about you in less than 30 seconds. In those 30 seconds you have the opportunity to make a positive impression with three of the five human senses; smell, hearing and sight.

In over 30 years of business, trust me – this scenario has played out many times with my multiple business. If there is a slow news day, nothing can fill the space better than pets! Luckily for me, I have lived by this credo for years. We are always ready to be front page news. In all my companies, cleanliness and professional appearance have always been a top priority.

Daily maintenance is critical on an ongoing basis. However, many professional grooming salons experience a slowdown right after the holiday season. Your appointment book is light. The phone is not ringing. You’re wondering what you can do with yourself. I’ve got the answer for you. Push up your sleeves and get ready to apply the elbow grease.

This is the perfect time of year to do all those pesky little tasks you’ve been procrastinating on. It doesn’t matter whether you are a stationary salon or a mobile grooming unit — most of these items apply to both.

deep clean all areas of the salon (we’re talking on your hands and knees using a scrub brush type cleaning!)

apply a fresh coat of paint

organize your reception area

clean out your computer files

clean the lint traps of your dryer(s)

organize your supply cabinet

sort out your tool kit

revamp your print marketing materials

clean and perform maintenance on all of your grooming equipment

refresh your website and Facebook pages

rearrange your retail area (if you have one)

change the art in your salon if you have room

install clocks in every room

oil and service your grooming tables

order new smocks and/or grooming attire

pamper yourself with a personal makeover for fresh look

Many of the above tasks would create an immediate positive impression to your clients. Even if the client doesn’t immediately sense the impact of one of the listed items, it doesn’t mean it won’t affect them. It will affect you in a positive way. That positive energy will transfer to your customers.

The next time your local news company calls for an interview, you’re going to have the confidence to greet them at the door even if you only have a few moments noticed before they arrive. When your photo is splashed across the front page or you are splashed across the TV screen, you’re going to be proud of what you see — and your clients and prospective clients will be impressed.

There is no amount of marketing dollars that can buy free publicity. Are you ready to be front page news?

Happy Trimming!

~Melissa