Log InCartCall Now: (616) 667-7297

Blog » Pet Grooming -Productivity

How to Use Anatomy to Groom the English Setter

Quote In A CircleExcellent grooming starts always starts with a firm understating of canine anatomy. It is the FOUNDATION of all grooming.

Basic pattern lines are set based on the muscle and bone structure. Depending on how physically active a dog is, the muscle structure may be very prominent. It could be lurking under a layer of fat. It may also be poorly developed due to age or lack of physical activity. Nonetheless, those muscles are there. They will help you set symmetrical and correct pattern lines.

The bones are there, too. Whether the dog is anatomically correct when compared to the breed standard is something else altogether. Understanding what a physically sound dog is will help you immensely. When you know the difference between good and bad structure, you’ll be able to hide many faults.

When we combine all the layers of the dog – the bones, muscles, the skin, and the fur – we will be able to mold and shape the coat to highlight the dog’s best features and downplay the others. If the bone structure is a little less than perfect, you can use the hair to camouflage those defects.

Before you begin grooming any dog, get your hands on them! Close your eyes. Feel the structure under the coat. Sink your fingers deep in the fur. Pay close attention to the muscle groups highlighted in color in these diagrams.

The Essence of the Breed

Before you start grooming any dog, you need to familiarize yourself with the breed and understand its essence.

The English Setter is a Sporting dog of great style. It should be physically fit and structurally sound to work long hours flushing game in the field. The general outline of the English Setter will be rectangular. The shoulder lay back and the angles of both the front and rear assemblies should allow for adequate reach and drive.

The coat is silky, flat, and should lay close to the body. English Setters have longer feathering on the ears, chest, abdomen, underside of thighs, back of all legs, and on the tail. The longer coat should not be so long as to hide the true lines of the dogs, movement, or the function of field hunting.

1Landmarks for Grooming & Styling

When it comes to grooming, let’s work around the dog using its anatomy as a reference.

When done “correctly,” Setters are hand stripped for a very natural look. However, in pet grooming circles, it is common to see the pattern clipper-cut or styled using a combination of clipping and stripping to save time. Regardless of the method you chose, the anatomy reference points – or landmarks – will remain the same.

Setting the Throat

Feel for the muscles at the sides of the neck to set the throat pattern line. A visual clue to this area is at the “frill” or cowlick line running down the sides of the neck. The throat area is directly below the jaw, inside the muscles running down the outside of the neck. The shape is generally a soft “U” shape. The lowest part of the “U” stops a few fingers above the prosternum bone.

Body

The jacket coat on the bulk of the body is shorter and lays flat on dog. Follow the natural lay of the coat when working this area. 

Shoulder

Use the turn of the muscle at the shoulder to set the jacket pattern on the body.

Elbow

The turn of the shoulder will also tell you the location of the elbow. This is the general location of where to start the pattern on the body, sweeping back and upwards towards the flank of the dog.

2Spring of Rib

The turn of the ribs will help set the pattern line separating the dog’s body jacket which consists of much shorter coat, blending invisibly into the longer feathering found on the lower portion of the dog’s body.

Undercarriage

The undercarriage line creates a focal point for balance of the overall dog. The highest point of the graceful sweep will be directly under the last few ribs.

Flank

Moving into the flank area, the thigh muscle should be exposed to help accentuate a physically fit and muscular dog.

Tail

For balance, the tail should reach to the hock and be a triangular flag. There is a slight gap of fur on the underside of the tail at the base. This slight space separates the longer rear furnishings with the feathering on the tail.

Topline

The top line maybe level or slightly sloping from the withers to the tail.

Neck

The long graceful neck is well muscled and slightly arched.

3Head

The lines of the skull are parallel with a well definite stop.

Ears

Set well back and low, even with or below the level of the eye. All these areas are natural landmarks used as reference points on any breed. When you combine anatomy with the official breed standard for any purebred dog, you have knowledge. You can use this understanding to accentuate the proper structure of the English Setter.

Always remember, all transition lines should be invisible. Ideally, the English Setter should look totally natural when finished – as if the coat simply grew that way.

Combining the use of these anatomical landmarks and skillful technical skills, a talented pet stylist can easily create a symmetrical, stylish, and well-balanced trim on any dog – purebred or mixed breed.

Happy trimming!

Melissa

MVpaw_no_Inner_white

What breeds are a struggle for you? Let’s talk about it on our Facebook page with your Melissa Verplank family.


I Want a “Puppy Cut”

“Give my dog a puppy cut.”

Ask 10 customers or groomers to describe this style and I bet you get 10 different answers. On one hand, it’s a great conversation starter! On the other, it’s a quick way to discover how easy it is to misunderstand one another.

The puppy cut is popular because it works well on a wide variety of pets.  Almost any breed that grows longer coat can be done in this easy-to-care for style. Yet, the puppy cut is also the most misunderstood haircut in grooming salons around the country. Why? There are no clear directions of what this trim actually is or how it should be done. It’s left up to individual personal interpretation by owners, groomers, or talented pet stylists.

The puppy cut started as a trim style for young Poodles in the dog show world. Once the puppy is a year old, it  is put into the elaborate adult haircut for the conformation ring. Today, the term “puppy cut” is used very loosely. It can apply to a wide variety of different breeds. It’s highly adaptable to any size of dog or coat type.

Many owners love this style of trim – and with good reason. It’s cute, easy to care for, and easy for customers to remember by name. In this trim, the dog does not drag in dirt and debris from outdoors. Their ears don’t drag in the food or water dish. The need for brushing between grooming appointments is minimized. On smaller pets, bathing between grooming appointments is a breeze. What’s not to love?

So what is it?

Essentially, the puppy cut is one length all over. The most common length is between 1-2 inches over the body, legs, tail, head, and ears. Typically, it’s done with a clipper fitted with a long guard comb over the blade. There should not be any clipper marks, uneven coat, or sharp edges left in the fur. Next to a powerful clipper, high quality blenders are your best friends when doing this trim. Everything is soft and plush, like a fluffy puppy.

This is where things get tricky. In some circles the puppy cut can also be known as a teddy bear trim, summer cut, or kennel cut. I’ve even seen some salons turn their version of the trim into their “signature haircut.” Generally, the only things that change between these trims are the names and the length of coat.

It doesn’t stop there! Others associate the puppy cut with smooth-coated breeds like the Boxer, Pug, or Beagle. Basically, the idea is of a youthful, “puppyish” look.  Hence the name.

With all these interpretations, it’s easy to envision things differently. While that’s not a bad thing, not being clear on what the final look will be can definitely affect the result and your relationship with the customer. If an owner is requesting this trim for the first time, be prepared to discuss the trim in detail. DO NOT ASSUME YOU ARE BOTH ON THE SAME PAGE! Communication is the key to a happy customer.

Getting a clear understanding starts with a conversation. Spend a few minutes with the client and the pet before the customer leaves your salon.

Getting the conversation right starts with the 3 L’s:

Look – Use those precious moments as your clients walks in to observe the pet. What do you see? These first impressions can be used to guide your conversation.

Lead – This is the time to ask for clarity.  Ask leading questions about each area of the pet (body, head, ears, legs/feet, and tail):

  • How do you want your pet to look? Smooth and sleek or fluffy and plush?
  • What is the pet’s lifestyle? Is he the life of the party or a designated lap dog?
  • How long should be coat be? Remember, “short” means something different to everyone. Be specific to be sure.
  • How should the head look? The head and face are a big part of the dog’s personality. Getting this part right is very important to your customer.

Listen – Listen for details and clues. The customer may not know grooming terminology – that’s one reason they rely on you. Interpret their observations and preferences so you can create a clear mental picture of style options.

Now that you’re clear about what the customer wants, it’s time to put your talent and experience to work. A skilled pet professional will know how to make minor changes to the trim that will enhance the pet’s appeal. If the coat is too tangled to do the longer trim, you’ll be able to suggest alternatives that work best for his current condition. You can then discuss ways the customer can work on the coat at home to make it possible to have a longer, fluffier look as the pet grows out.

Educating clients on proper pet hygiene is a valuable service most salons offer for free to their clients. In order to keep the dog looking its best, you can offer suggestions for maintaining this haircut between grooming appointments. At home brushing and bathing can make a big difference in how they look and smell, too. You can also make suggestions on how often the trim should be done based on the pet’s lifestyle and coat texture. Always remember, your clients are the lifeblood of your business. Taking a little extra time up front for a warm and welcoming pet consultation will go a long way toward building a solid relationship with them.

Try these tips and see if it helps you get closer to your client’s idea of a puppy cut… the first time!

Happy trimming!

Melissa

MVpaw_no_Inner_white

What’s YOUR idea of a puppy cut? Share some pictures on our Facebook page with your Melissa Verplank family.


Tricks to Keep Your Appointment Book Full – Great Ideas to Stay Busy All Year Long

When your appointment book is totally full, how does that make you feel? For most of us, it’s a sense of security. It’s a source of pride. It’s a guarantee that you are satisfying your customers’ needs. You are doing a good job.

But how do you feel when that appointment book has empty slots? Maybe you are just starting out on your own and have an open book. Maybe you are new to the salon and need to build a fresh clientele. Or maybe you have been at your salon for a while, yet you’re just not getting traction with repeat customers.

Long-time pet stylists know this unspoken rule: a full appointment book offers job security.

So if your appointment book is lighter than what you would like, how are you going to fix it?

Here are a few ideas to help you boost your number of daily grooming appointments. Read the rest of this entry »


Rating Dog Personalities

Photo of an irritated Chihuahua dog - angered by the pet grooming processYou have a new client on the books. It’s a Lhasa/Maltese mix – or in the new world of designer dogs, it’s a “Lhatese.” The client arrives precisely 15 minutes late. She’s dressed to the nines and everything matches… even the dog.

The dog’s name?

You guessed it – Precious.

You know you’re in trouble.

If you’re a one groomer salon, you can keep the personalities of all your canine clients in your head. You know any dog named Precious is far from… precious.

But what if you start expanding your salon? What if you bring on a new bather? Maybe you have an assistant handling your appointments? Or maybe you have an inexperienced groomer joining your team?

Wouldn’t it be helpful to know the personality rating of the dogs scheduled for the day? Read the rest of this entry »


How to Get Smooth Legs on a Close Haircut – Tricks to Eliminate “Stickie-outies” on Legs

Do you struggle to get the spindly legs smooth of that clipped #5 all trim? The body comes out nice and smooth – but the legs… ugh.

Legs are always a pesky problem for new groomers. Maybe you’ve been grooming for a while, but still struggle with this area. You’re not alone. Legs should only take you a few minutes to get smooth. If you’re missing the mark, here’s some help. Read the rest of this entry »


Correcting Behavior During Grooming – Learn the 4 Keys to Successful Pet Handling

Puppy confessing bad behavior while being groomed by a professional pet groomerIf you are a long time pet professional, you’ve probably mastered today’s topic. If you are fresh to the industry, you are probably struggling with it.

How do you handle the dog that does not want to cooperate with the grooming procedure?

You’ve heard me say this about dogs before – but let’s do a quick review.

  • They are hard-wired to think like a dog.
  • They are a predatory pack animal.
  • They are silent communicators.
  • They read body language.
  • They respond to energy.

The most over used word in a dog’s vocabulary is “no.” It’s a common enough word, but it means nothing to them. Why? They hear it all the time. Read the rest of this entry »


How to Read Classic Dog Body Language – Appropriate Composure for the Pet Professional

Photo showing aggressive dog body language
We work with pets because we are passionate about them. It’s simple: we love what we do. Yet it’s important to remember that every dog is an individual. Not only do they look different, they all have different physical and emotional characteristics. Different personalities.

Some dogs receive clear directions from their owners. They have rules and boundaries at home. This makes them very easy to work with in a professional setting. Other pets will not be well-mannered in a professional setting. The personality quirks we all experience working with pets will vary from dog to dog.

  • Many will be perfect angels
  • Others will be mildly annoying
  • Some will be potentially dangerous to work with for both the handler and the pet

Based on your level of pet interaction experience, you should be able to work through many of these personality quirks. Your commands to the pet need to be clear, concise, and consistent. Read the rest of this entry »


Are You Taking Care of Your Best Customers?

The Spring Shedding Season is just around the corner. What does your appointment book look like? Are you booked full?

If you are, CONGRATULATIONS! Give yourself a huge pat on the back. Being proactive with your schedule feels great, doesn’t it?

If you’re still trying to fill holes in your schedule, there’s a question I’d like to ask.

Do you know who your most valuable clients are? Whether you are a solo flyer or work with a team, you can benefit from knowing what type of client brings in the most revenue. Read the rest of this entry »


Challenging Dogs on the Grooming Table

New groomer frightened of an aggressive or misbehaving dog.
When I first started working with dogs, I worked with a groomer who didn’t have a lot of patience with them. Dogs danced. They panted and drooled. They sat down – a lot. They growled, pulled, snapped, and bit. The groomer was constantly struggling. It did not take long before I began to think most dogs were naughty on the grooming table.

Eventually, the groomer moved on and I got a promotion. I went from being a kennel worker to grooming. It was not an advancement I was looking forward to.

I came from a horse background. The better I understood the behavior and psychology of horses, the stronger horsewoman I became. The horses I worked with became my partners. We were a team. When you’re dealing with large animals, that’s exactly what you want.

I quickly applied this concept to the dogs I was working with every day. Sure, I had to learn the haircuts. More importantly, I had to learn how to win their trust and cooperation. I needed to get inside the mind of a dog. Read the rest of this entry »


Grooming Efficiently vs Grooming Fast – What’s the Difference?

We all have different reasons why we love our careers. For most of us, our careers started because we were obsessed with dogs and cats. What a fabulous way to make money – doing something you enjoy. My guess is that many of you not only love animals, they’re also a hobby and a huge part of your lives. I know very few career opportunities that allow pet lovers to work in a field they truly adore.

I love helping people who are passionate about their career choices. I always encourage people to seek out personal growth. To look at ways to do things better, more efficiently, and with greater focus. Raise the bar. Set personal goals. Set limits. Develop strategies. Ultimately, the pet, the individual, and the business wins.

If you are a solo stylist, you get to make up your own rules. Work at your own pace. There is very little pressure to move beyond your comfort zone.

However, if you work with a team, you will usually have quotas to meet and rules that you need to follow. The business sets up these boundaries in the best interest of the client, staff, and the long-term health of the company. If someone does not meet quotas, it creates a frustrating situation for the rest of the team in terms of time, quality, and financial stability.

Years ago when I ran a mobile operation, our minimum quota of grooms per day was six – or the equivalent of six. Thus, two slots were given for larger jobs such as Standard Poodles and heavy-coated Cockers. If someone had something very small on their roster, they were always given an option to groom another small dog. As long as the vans were routed well, this quota worked out well across the board for years.

There was one exception: Sue (not her real name).

Whenever I hired a new mobile stylist, I always started them with just four dogs and combined that with a very wide arrival schedule. All of our stylists knew this right from the get-go. The quota they needed to meet was six grooms per day. The funny thing about Sue was that she didn’t care about the number of pets she groomed or the amount of money she made. Although she was passionate about animals and people, she did not groom because she needed the cash.

For a long time I was extremely frustrated with Sue’s performance. She would arrive at base at eight o’clock in the morning to pick up her van. Many times she did not come back to base until well after eight o’clock at night. The most dogs I could ever get her to do was five.

It took me a while to realize the frustration was all mine. As a business owner, it’s critical that I pay attention to the financial numbers – but there’s a bigger picture: customer service.

When I looked at Sue’s scheduled re-bookings, she could rarely take on a new client. Her clients absolutely loved her. She wasn’t the fastest groomer. She wasn’t a competition level stylist – never would be. Her grooms were basic, neat, and thorough. However, she was the most compassionate person I have ever hired. Not only did she enjoy the pets, she was passionate about her clients.

To Sue, her career was more than a means to a financial end, it was her social and entertainment outlet. I swear she had breakfast, lunch, and dinner with her clients. She ran errands for them. She shoveled their walks. She loved the senior citizens and the geriatric pets. She would talk with them for hours!

Hmmm. These were the clients my highly efficient stylists wanted to avoid like the plague. Once I came to terms with this concept, I ended up making it work in our favor.

I let Sue slide on the quota. She was dealing with all those clients the rest of my team would rather not do. By letting Sue focus on our more time-consuming clients (and enjoying it!), it allowed the rest of my team to focus on making quotas and/or exceeding them. It worked.

So even though I let Sue slide – only doing five grooms a day when the actual quota with six – it allowed the rest of my team to focus on grooming more pets. Not necessarily faster – just more efficiently.

Untitled Infographic(1)rrThere’s a big difference between grooming efficiently and grooming fast. Grooming efficiently involves doing a good job. Grooming too fast, in my eyes, translates to sloppy work. When I look at developing a grooming team or training new staff members, I always look for people who have the ability to focus and work efficiently.

To me, being efficient means doing a great job in the least amount of time.

I recently heard one of our industry leaders say, “I don’t know many wealthy groomers.” I don’t, either. I do know a lot of groomers and stylists that make a comfortable living and love their careers. Being able to work efficiently translates into creating larger client lists, larger paychecks, and the ability to breathe easily at the end of the day.

Unlike Sue, the majority of us have other responsibilities, outside interests, families to care for, and households to run. We may even have businesses to manage. Not to mention maintaining the health and well-being of both ourselves and the four-legged clients on the table. As much as we love our jobs, we can’t afford to be tethered to a grooming table any longer than necessary.

Being efficient as you groom is not about being fast or sloppy. It’s about being the best that you can be. It’s about creating systems throughout the entire grooming process so we do not miss any steps. As those systems are developed, they become automatic. Once they become part of a routine, you can focus on other areas that bring value to the pets we groom, the clients, and to our own lives.

Think about how you can create systems – or routines – at every step of the grooming process. Break it into bite-sized chunks.

Time everything. Knowing how long each step takes is the starting point of creating any routine. Each step could be broken down further into smaller nuggets, too. Once you start tracking, you can start improving your routine without sacrificing quality.

I love this quote. I try to live my life by it – in all areas. I hope you do too.

The only person you should try to be better than is the person you were yesterday.
~Anonymous

There are plenty of groomers and stylists who are highly efficient. They can do a small, simple trim in under an hour – and knock it out of the park in terms of quality and customer service. Others struggle to complete the same trim in two hours. Others choose to do that simple trim at their own pace. As long as the work is top quality, the pets are treated with care and compassion, and the environment is safe for everyone – it’s OK.

We all have different reasons why we groom. For some, it’s more than just a job – it’s a lifestyle. Remember, there is a big difference between being an efficient bather, groomer, or stylist and being a fast one. Never stop learning. How you apply new knowledge is totally up to you.

Make the most of your time every day.  Click here to download our FREE handout to help you structure your day. 

Happy trimming!

Melissa

Do you agree with this post? Jump on the Learn2GroomDogs.com Facebook page and tell us why or why not.

 


error: Content is protected !!