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The Secret to Handling Challenging Dogs

Dollarphotoclub_57676672In my years of teaching new pet groomers, I’ve seen hundreds of dogs take advantage of a new students. Dogs pull, squirm, whine, snarl… and bite. I’ve seen many students frustrated to the point of tears.

Then a miracle happens.

An instructor will walk over to the pet and gently take over for the student. Suddenly, this challenging pet turns into a perfect angel. The students’ jaw drops. A moment in stunned silence passes before the student exclaims, “How did you do that?!” The answer is simple:

Energy.

Dogs have keen senses and an uncanny ability to pick up on our energy and our confidence. They read us clearly even when we don’t think we are connecting to them. In the example above, the dog picked up on the instructor’s energy without a word having to be said.

Dogs are primarily nonverbal communicators. They have a language of their own. They are very clear in the messages that they give us. It is up to us to be able to interpret that language.

The #1 rule when working with pets is to remember the three C’s. As a professional you must remain: Calm, Cool, and Collected in ALL circumstances. The second you step out of this energy mode, the dog pet will know it.

Dogs are hardwired to think like dogs. They need a pack leader. If you do not exude the three C’s, dog language translates that to “poor leader.” The pet will not follow you. It will not cooperate with you.

So how do you gain the upper edge in this situation? Believe it or not, it all starts with your BREATHING.

I know it sounds far-fetched. How could something we do without conscious thought help in this situation?

To create a calm, cool, and collected energy, you need to be cool, calm, and collected. Deep breathing allows you body to channel that calm and focus. To make it happen, your breaths need to be deep and saturating. Breathe in slowly and deeply through your nose. Draw in the air and feel it fill your lungs. Now exhale slowly through your mouth. The most important part of deep breathing is to regulate your breaths. Three to four seconds in. Three to four seconds out.

Try it. You will feel the oxygen saturating your body. Tension begins to leave your shoulders. You will start to feel more relaxed almost immediately.

Screen-Shot-2015-11-05-at-4.08.52-PMDeep breathing can release stress and provide other noticeable health benefits. You will likely feel calmer after performing deep breathing exercises, and may trade feelings of anger or fear for a focused, relaxed state of mind. Most dogs will totally gravitate to this energy in a very positive way.

I firmly believe that 98% of all dog bites are preventable by reading the animal correctly and taking the appropriate precautions to protect yourself while gaining humane control over the pet. Your hands are your livelihood. You must take utmost care not to let your hands become injured.

Every pet is an individual with different physical and emotional characteristics. Some dogs receive clear directions and boundaries at home, making them very easy to work on in a professional setting. Other pets will not have the skills necessary to be well-mannered candidates in a professional grooming setting.

The personality quirks that you’ll experience while working professionally with pets will range from dogs that are perfect angels, to dogs that are mildly annoying, to dogs that could be potentially dangerous to work on for both the handler and to the pet itself.

Whenever working with pets it is always critical to remember the 3 C’s. As a professional you must remain calm, cool, and collected in all circumstances. And don’t forget to BREATHE.

Whenever you have a dog on a table or in your grooming facility, you must use humane, respectful, and consistent training messages. The more you can learn about dog psychology and combine it with actual experience, winning the control and the respect over the dogs will become second nature.

Always remember that dogs are primarily silent communicators. Excessive talking or giving of commands is not necessary to effectively communicate with them. Much of your control can come from maintaining the Three C’s – Always remain Calm, Cool, and Collected while working with any animal.

Any time you feel you are losing control of the three C’s, it’s time to step away from the grooming table and take a break. Breathe. Only when you can totally regain your composure is it time to step back and begin your work again.

There are many videos on Pet Handling in the Learn2GroomDogs library. Also my blog on Rating Dog Personalities is very helpful when determining how to rate personality and behavior in dogs.

Happy trimming!

Melissa

 MVpaw_no_Inner_whiteWhat did you think about these ideas? What do you do that works great for you? Jump on the Learn2GroomDogs.com Facebook page and tell us about it.

How to Scissor a Leg in Under 2 Minutes

autopilot-buttonGrooming systems allow us to go on autopilot. When we’re on autopilot, we can focus on the thing that matters the most – pets!

Think about the things you do every day. I’m sure you use systems all the time. I know I do.

I have a system for making coffee. I have a system for doing my makeup. I have a routine I follow when I exercise. I have a system when I get into the car to go somewhere. I have a routine I follow every night before I go to bed.

I bet you have a lot of routines, too.

When I follow my systems and routines, I don’t have the think about what I’m doing – I just do it. The beauty about routines is they become automated – and efficient.

How does it feel when you don’t follow your routine? What happens when you get interrupted? Do you lose your place? Do you have to stop and think about where you left off? Do you feel lost? What happens to your time?

I know when I’m interrupted, I lose my place. I get off track. I lose precious time. If it continues to happen, I get frustrated.

My guess is you’re just as busy as I am. We have places to go and things to do. Wasting time drives me nuts. How about you?

So, how do you apply this concept to dog grooming? Each phase of the grooming process can be broken down, systematically. For now, let’s talk about a routine for scissoring a leg in less than two minutes.

Now, I’m not talking about an 80-pound Doodle. I’m not talking about a dog you haven’t seen for months. I’m not talking about a dog that comes in matted to the hilt. I’m talking about average, everyday regular clients. Small and medium sized pets that have a bit of style to the haircut.

To become highly efficient with scissoring legs, there’s a secret.

It’s all in the set up BEFORE you pick up your shears.

Let’s break this down.

Let’s say you have a Shih Tzu that comes in every six weeks. It’s heavy coated and gets a medium guard comb on the body with fuller legs and a round head style. When it’s done, it’s so cute it looks like it should be a stuffed animal. The entire trim, prep, bath, fluff dry, and haircut should take 60 minutes or less.

First things first. The set up before you pick up your shears is critical. You’ll give yourself a huge head start if you do a few things beforehand.

All equipment needs to be sharp. Your blades need to be able to glide through the coat like a hot knife through butter. Your shears need to cut effortlessly with precision. Your thinners should run smoothly, without catching. Your Greyhound comb as well as your favorite slicker brush should be within easy reach.

Here’s my basic grooming routine on all my six-week or less clients who get a fuller styled leg trim.

  1. trim nails and clean ears
  2. bath
  3. towel dry
  4. hi-velocity fluff drying
  5. double-check coat for any mats or tangles prior to beginning the haircut
  6. trim the pads and round the feet at the same time with a #40 blade*
  7. Sani-work with a #10 (eyes, tummy, and under tail)
  8. guard comb work on the body*
  9. scissor the legs
  10. style the head
  11. style the ears
  12. style the tail
  13. apply bows and cologne based on client preference

I rarely break from this routine. This system allows me to go on to autopilot and focus on the pet and the quality of my work.

Notice the two stars in that list of 13 steps (6 and 8). Those are key areas when setting in the haircut to get legs done in less than two minutes. Those are your “cheat” areas.

What do I mean by “cheat”? Use your clippers. The clipper will remove the bulk of the hair. Any time you can remove excess coat with a clipper, you’re ahead of the game. It minimizes how much you must think about what you are doing while reducing the risk to the dog. #10’s, #40’s or guard combs rarely nick the body of the dog. Scissors? That’s another story. If you’re working with a quality pair of shears, they’re razor-sharp. It only takes one miscalculated move – one tug from the dog – and you have a potential injury that might require stitches. That’s not something any of us want.

Here is my step-by-step guide for this style of haircut focusing on the steps.

(Note: I always work around the dog in the circle.)

 Body:

  1. I brush downward over the leg and the foot with a slicker brush. With my less dominant hand, I slide my hand down the leg, with my finger and thumb closest to the table. When I get close to the foot, I gently ask the dog to lift its foot. I lightly clip the pads with a #40 blade (a #30 blade will work, too).
  2. Once the pads are clipped, I let my hand slide over the foot with my fingers wrapping around the edge of the dog’s foot. Any coat hanging over the edge of the foot, I quickly remove with my #40 blade. I repeat this process on all four feet.
  3. Once the pads and feet are trimmed, I turn my attention to the guard comb work on the body. In the pattern transition areas, I let my guard comb skim off the longer hair on the thighs, rump, and the shoulders. I’m thinking about parallel lines.
  4. When I stand back and look, I want the lines to drop from the widest points on the shoulders and hips to the table. Since the feet have already been trimmed, once you blend the coat at the transition areas, there’s very little left to hand scissor. Normally it’s just an area between 2-3 inches wide.
  5. Once my clipper work is done on the body and I have smoothly transitioned the short coat into the longer fur on the legs – I’m ready to pick up my shears.

Legs:

(In this scenario, I’m starting with the front leg and moving to a rear leg but you can use whatever order works best for you – or the dog. As I work around the dog, I complete each leg before moving to the next one.)

  1. I start with the front legs. I fluff the coat up, gently holding the dog’s foot in my fingers then give the leg a little bit of a shake. The leg is positioned as close to the table top as I can while still elevating it slightly. With straight shears, I box the outside and inside leg lines. (Creating a box is much easier than trying to create a cylinder when setting in the lines.)
  2. Next, I let the dog stand naturally in a square position. I trim a straight line from the elbow to the table with the dog standing squarely. While the dog is standing, I eyeball the front of the front leg making a mental note how much coat needs to come off to create a straight line.
  3. I recomb the entire leg, give it a little shake, and begin my final scissoring. With the dog standing, remove the corners and any longer hair falling over the boxed-in area, creating a nice straight cylinder. I then pick up the foot and detail the cylinder shape.
  4. I quickly give the leg another comb-up and do the final detailing with my thinning shears. I remove any of the high spots or rough patches.
  5. As I get close to finishing shaping the leg, I slide my fingers in around the top of the elbow, and give a gentle squeeze. This hold stabilizes the dog and naturally makes them point their toes so I can focus on the foot. I give the foot a quick fluff with my comb. Picking up my thinners, I remove any rough edges falling outside of the nice rounded foot blending into the sidelines on the leg. I never cut on the underside of the foot from this position.
  6. I put the foot down and let the dog stand naturally. I double-check my work between the large pad of the foot and the stopper pad. I re-trim that area if it needs it.
  7. To double-check the pad area, I brush the coat down and trim any stray hairs with small detail shears – always working around the outside area of the foot pad.
  8. I double-check all my work before I move on to the rear leg.

The rear leg will be the same (with a few variances) to help establish the angles of the rear assembly. When doing the guard comb work, I sweep the clipper over the hip and rump area and feather off towards the stifle. This helps establish the angulation on the rear leg.

  1. On the rear legs, I fluff the coat up. Gently holding the dog’s foot in my fingers, I give the leg a little bit of a shake. With the dog standing squarely, I scissor the outside of the leg in a straight, parallel line to the table.
  2. Next, while standing directly behind the dog, I scissor a straight parallel line on the inside of the leg.
  3. I re-fluff the leg and let the dog stand naturally. I scissor in the front of the rear leg, accentuating the curved angle from the stifle to the hock and then straight down to the rounded foot. I will often switch to curved shears for this section.
  4. Finally, I fluff the rear portion of the leg. Using curved shears, I scissor in the angles over the rump and down the rear section of the back leg, accentuating the angulation.
  5. I quickly give the leg another comb-up and remove any of the high spots or rough patches with thinners.
  6. I slide my hand around the thigh, lifting the foot slightly off the table, focusing now on the foot. I give it a quick fluff with my comb and pick up my thinners to remove any rough edges falling outside the lines of the nice rounded foot. I blend the foot into the sidelines on the leg. I set the leg down and double-check the hock.
  7. I fluff the leg one more time and do one of two things:
    1. Lift the dog so it is standing on its hind legs. With the dog lifted in this manner, I get a clear view of the inside of the rear legs. I look for rough spots needing to be smoothed out – or –
    2. Gently pick up the one of the rear legs. Lift it only as high as the dog is comfortable (most of the time allowing the dog to bring its leg into its body a bit). I double-check the inside of the rear leg and smooth out any rough spots with thinners.
  8. To double-check the pad area, I brush the coat down and trim any stray hairs with small detail shears, always working around the outside area of the foot pad.
  9. I double-check all my work before I move on to the next leg.

Have you ever timed yourself? If you haven’t, I encourage you to do so. You can’t improve what you don’t track. It’s important to know how long each step of the grooming process takes you. If you are not being able to get legs scissored on a relatively simple trim quickly, I encourage you to grab a timer or watch the clock. Play the time game with yourself. It’s fun. If you work on the system, you will be able to complete a leg in under two minutes.

When grooming pets, I love to automate what I do. It allows me to give the client a consistent haircut every time. It allows me to be efficient. It allows me to minimize the amount of time I spend on each task. I love how having systems in place allows me the freedom to focus on what is important – the pet.

Being efficient allows you to do more pets per day while enjoying your job. It doesn’t mean that you’re working harder, it just means you’re being productive. Think about all the things you do where you have a system or a routine in place. Thorough systems and routines allow you to get through the process effortlessly. And who doesn’t like that?

Creating routines and systems will also increase your revenue generation. I have yet to find anybody who does not appreciate being able to earn more money without having to work harder for it.

 MVpaw_no_Inner_whiteJump on the Learn2GroomDogs.com Facebook page and tell us your tricks and tips for scissoring legs and saving time.

 

I Want a “Puppy Cut”

Don’t you love it when an owner walks into a salon and ask for this trim by name? They actually think this is a universal standard trim that all groomers and pet stylists should know how to do. When we start asking them questions, they get all huffy, thinking we don’t know how to do our jobs. Frustrating!! You and I know there isn’t a consistent right way to do a “puppy cut.” There are many – many variations!

The puppy cut is one of the most popular haircuts. It works well on a wide variety of pets. From Shih Tzus to Doodles. From Pomeranians to Bichons. Almost any breed that grows longer coat can be done in this easy-to-care for style.

Yet, the puppy cut is also the most misunderstood haircut in grooming salons around the country. Why? There are no clear directions of what this trim actually is or how it should be done. It’s left up to individual personal interpretation by owners, groomers, or talented pet stylists.

The puppy cut started out as a trim style for Poodles. The puppy cut is a specific trim used on young Poodles in the dog show world. Once the puppy turns a year-old, they are put into the elaborate adult haircut for the conformation ring.

Today, the term “puppy cut” is used very loosely. It can apply to a wide variety of different breeds. It’s highly adaptable to any size of dog. Coats can be curly, wavy, or straight. Almost any purebred or mixed breed that grows hair looks appealing in a “puppy cut.”

quote 2 Many owners love this style of trim. It can be very cute. It’s easy to care for. It’s highly versatile. That’s a win-win-win for any busy family! The dog does not drag in dirt and debris from outdoors. Their ears do not drag in the food or water dish. The need for brushing between grooming appointments is minimized. And on smaller pets, bathing between grooming appointments is a breeze. When done well, it can be extremely attractive, to boot.

So what is it?

Essentially, the puppy cut is one length all over. The most common length is between 1-2 inches over the body, legs, tail, head, and ears. Typically, it’s done with a clipper fitted with a long guard comb over the blade. There should not be any clipper marks, uneven coat, or sharp edges left in the fur. Next to a powerful clipper, high quality blenders are your best friends when doing this trim. Everything is soft and plush, like a fluffy puppy.

The term “puppy cut” can be tricky. In some circles the puppy cut can also be known as the “teddy bear trim”, “summer cut”, or “kennel cut.” I’ve even seen some salons turn their version of the trim into their “signature haircut.” So the puppy cut becomes “The Posh Pet Special” (brilliant marketing by the way!) Generally, the only things that change between theses trims are the names and the length of coat.

It’s important to keep this in mind, too: one person’s interpretation of a puppy cut might be that of a smooth-coated puppy. Think Boxer, Pug, or Beagle. Another person’s interpretation would be that of a fluffier breed like a Shih Tzu, Bichon, or Poodle. There’s also a big difference between a four-week old puppy and a ten-week old puppy in terms of coat growth.

With all these interpretations, there is a wide variance of what each individual dog will look like and what each owner expects their dog to look like. If an owner is requesting this trim for the first time, be prepared to discuss the trim in detail with the owner. DO NOT ASSUME YOU ARE BOTH ON THE SAME PAGE! Communication is the key to a happy customer.

Here is a great tip to remember when talking with clients: whoever is asking the questions controls the conversation. As groomers and pet stylists, we are problem solvers. Uncover the problems in five simple steps.

  1. Observe the pet as the client walks through the door. Let common sense guide your line of questions.
  2. Find the problem. Ask basic questions like, “Were you thinking of a short and smooth style or something a bit fluffier?” Letting the client talk will help uncover problem areas.
  3. Gather clues from what the client tells you and what you observe.
  4. Offer limited choices as you help the client solve the problem.
  5. Guide the questions in five areas of the pet: overall body – head – ears – legs/feet – tail.

Here is a list of talking points when a new client request a “puppy cut.”

  • In general, what is the look they are hoping for? Something smooth and sleek so it’s easy to care for? Or something that makes the dog look slightly fluffy, plush, and super cute?
  • What is the lifestyle of the dog? Active? Sedentary? City dweller? Enjoys outdoor activities?
  • What is the texture and coat density of the dog? Fine, thin coats will looks shorter than dense coated dogs even with the same length clipper blade.
  • How much length do they want left on the body? What about on the legs? Feet?
  • What type of head style would they prefer?
  • Depending on the pet’s ear set, ear styles can change dramatically (dropped ear or pricked and pointed). How do they want them styled? Long? Short? In-between?
  • Do they want a long coat left on the tail or trimmed down to match the body? Or something in-between?

It’s important to have a thorough conversation with the owner when considering this haircut. There are so many variances with a puppy cut. Simply having the client state they want one is not specific enough.

Advise the client about trim options that would work best for their dog. Based on the condition of the coat and your pet’s body structure, you will be able to offer some valuable suggestions. A skilled pet professional will know how to make minor changes to the trim enhancing the pet’s appeal. Maybe the pet’s coat is too tangled to do the longer trim today. You’ll be able to suggest alternatives on how to modify a trim that works best as you discuss options for future trims.

Educating clients on proper pet hygiene is a valuable service most salon offer for free to their clients. In order to keep the dog looking its best, you can advise the client on how to best maintain this haircut between grooming appointments. At home brushing and bathing can make a big difference in how they look and smell, too. You can also make suggestions on how often the trim should be done based on the pet’s life style and coat texture. Maybe you suggest they get a full haircut every 4-6 weeks. Or maybe a maintenance program would be better suited for the client when you see them for weekly or bi weekly appointments.

Always remember, your clients are the lifeblood of your business. Taking a little extra time up front for a warm and welcoming pet consultation will go a long way toward building a solid relationship with them.

There is a good reason why the “puppy cut” is one of the most popular trims in grooming salons around the country. There are many – many variations!

What is YOUR first thought when you hear this term? How do you address this issue?  Jump over to the Learn2GroomDogs.com Facebook page and tell us about it!
Happy trimming,

~Melissa

P.S. You can make this and ALL grooming conversations easier and more successful.

This is a great tool tool for getting the conversation started in a way that is easy for you to explain and for the client to understand. The photos and drawings make it even simpler! Try it the next time you talk to your guests. Even better? Use this as a teaching/training tool for your staff so you are all consistent in the ways you speak to your clients. Once everyone on your team knows how to discuss the essential parts of the pet, they’ll sound more knowledgeable, your clients will feel more comfortable, and you’ll waste less time (and possibly profits) correcting “guess work!”

How to Use Anatomy to Groom the English Setter

Anatomy is the Foundation of All Grooming 

You’ve heard me say this before:

All dogs – whether a Yorkshire Terrier, a Great Dane, a Bulldog, or a Dachshund – possess identical bone and muscle structure. Fundamentally, they all are the same.

Excellent grooming starts always starts with a firm understating of canine anatomy. It is the FOUNDATION of all grooming.

Basic pattern lines are set based on the muscle and bone structure.

Depending on how physically active a dog is, the muscle structure may be very prominent. It could be lurking under a layer of fat. It may also be poorly developed due to age or lack of physical activity.

Nonetheless, those muscles are there. They will help you set symmetrical and correct pattern lines.

The bones are there, too. Whether the dog is anatomically correct when compared to the breed standard is something else altogether when we are dealing with pet dogs. Understanding what a physically sound dog is will help you immensely. When you know the difference between good and bad structure, you’ll be able to hide many faults.

When we combine all the layers of the dog – the bones, muscles, the skin and the fur – we will be able to mold and shape the coat to highlight the dog’s best features and downplay the others. If the bone structure is a little less than perfect, you can use the hair to camouflage those defects.

Before you begin grooming any dog, get your hands on them! Close your eyes. Feel the structure under the coat. Sink your fingers deep in the fur. Pay close attention to the muscle groups highlighted in color in these diagrams.

The Essence of the Breed

Before you start grooming any dog, you need to familiarize yourself with the breed and understand its essence.

The English Setter is a Sporting dog of great style. It should be physically fit and structurally sound to work long hours in the field flushing game. The general outline of the English Setter will be rectangular. The shoulder lay back and the angles of both the front and rear assemblies should allow for adequate reach and drive.

The coat is silky, flat, and should lay close to the body. English Setters have longer feathering on the ears, chest, abdomen, underside of thighs, back of all legs, and on the tail. The longer coat should not be so long as to hide the true lines of the dogs, movement, or the function of field hunting.

Landmarks for Grooming & Styling

When it comes to grooming, let’s work around the dog using its anatomy as a reference.

When done “correctly,” Setters are hand stripped for a very natural look. However, in pet grooming circles, it is common to see the pattern clipper-cut or styled using a combination of clipping and stripping to save time. Regardless of the method you chose, the anatomy reference points – or landmarks – will remain the same.

Setting the Throat: Feel for the muscles at the sides of the neck to set the throat pattern line. A visual clue to this area is at the “frill” or cowlick line running down the sides of the neck. The throat area is directly below the jaw, inside the muscles running down the outside of the neck. The shape is generally a soft “U” shape. The lowest part of the “U” stops a few fingers above the prosternum bone.

Body: The jacket coat on the bulk of the body is shorter and lays flat on dog. Follow the natural lay of the coat when working this area.

Shoulder: Use the turn of the muscle at the shoulder to set the jacket pattern on the body.

Elbow: The turn of the shoulder will also tell you the location of the elbow. This is the general location of where to start the pattern on the body, sweeping back and upwards towards the flank of the dog.

Spring of Rib: The turn of the ribs will help set the pattern line separating the dog’s body jacket which consists of much shorter coat, blending invisibly into the longer feathering found on the lower portion of the dog’s body.

Undercarriage: The undercarriage line creates a focal point for balance of the overall dog. The highest point of the graceful sweep will be directly under the last few ribs.

Flank: Moving into the flank area, the thigh muscle should be exposed to help accentuate a physically fit and muscular dog.

Tail: For balance, the tail should reach to the hock and be a triangular flag. There is a slight gap of fur on the underside of the tail at the base. This slight space separates the longer rear furnishings with the feathering on the tail.

Topline: The top line maybe level or slightly sloping from the withers to the tail.

Neck: The long graceful neck is well muscled and slightly arched.

Head: The lines of the skull are parallel with a well definite stop.

Ears: Set well back and low, even with or below the level of the eye.

All these areas are natural landmarks used as reference points on any breed. When you combine anatomy with the official breed standard for any purebred dog, you have knowledge. You can use this understanding to accentuate the proper structure of the English Setter.

Always remember, all transition lines should be invisible. Ideally, the English Setter should look totally natural when finished – as if the coat simply grew that way.

Combining the use of these anatomical landmarks and skillful technical skills, a talented pet stylist can easily create a symmetrical, stylish, and well-balanced trim on any dog – purebred or mixed breed.

Happy trimming!

~Melissa

MVpaw_no_Inner_whiteP.S. Has this helped? Let us know if there are other topics you’d like us to explore.  Jump on the Learn2GroomDogs.com Facebook page and tell us what would help you.

Building Teamwork Within Your Salon

Creating teamwork within a grooming department is a challenge. Getting ANY group of people to work in harmony with one another is no easy task.

Teamwork requires four things:

  1. Communication (sharing information)
  2. Leadership (direction and guidance)
  3. Accountability (rules and boundaries)
  4. Clarity (understanding the cause and purpose for every task)

Teamwork helps achieve goals. It also creates an enjoyable, rewarding place to work.

Over the years, I have had varied levels of success with fostering teamwork. I’ve had times when the entire organization was working together as a single unit. We were energized and excited. We met objectives. We knocked goals out of the park. Life was good.

I have also had times when there was very little teamwork. Frustration and negativity took over. Meeting objectives was almost impossible. Goals went out the window. More than once I questioned if the company would survive or if it was worth the effort to keep it going.

Here’s what I’ve discovered.

  1. You can’t succeed without strong and effective leadership.
  2. Individuals/organizations need to understand WHY they do what they do.
  3. Systems are crucial to duplicate desirable performance.

2017-02-15_1533Building teamwork requires strong leadership that explains WHY the work is being done. Every activity is begun knowing exactly what the end will be. Systems must be made that ensure the activity is done the same way, every time.

For a business to thrive, everybody needs to work together. Whether your team is made up of just two or fifty people, everybody needs to be accountable for results. Those results are tied to the goals and objectives of the business. Everybody needs to understand what role(s) they play in the success of the company.

Years ago, I learned about a formula in Keeping Employees Accountable for Results by Brian Cole Miller. It’s called the SIMPLE approach to accountability.

S = Set expectations

I = Invite commitment

M = Measure progress

P = Provide feedback

L = Link to consequences

E = Evaluate effectiveness

 

S = Set Expectations

  • Success = how well a staff focuses and works toward a common theme/goal.
  • Employees need to know what is expected of them.
  • The clearer the expectations are, the easier it will be to uphold those expectations down the road.

I = Invite Commitment

  • Team members are more likely to cooperate when they understand three things: what the goals are, what’s in it for them, and how the goals will help move the business forward.
  • Once they understand these three things, they are more likely to commit to the goals and being held accountable for the results.

M = Measure Progress

  • Once they’re committed to the goals, you need to track their progress.
  • Goals must be measurable. If you can’t clearly see where you are, you can’t see how far you need to go.
  • Track progress daily, weekly, monthly, quarterly, and annually. Keep it simple and consistent.

2017-02-15_1319P = Provide Feedback

  • Team members need feedback to know how well they are doing and where they can improve.
  • Feedback opens the door for problem-solving discussions and follow-up actions.
  • Understanding expectations, followed by honest feedback, is the backbone of accountability.
  • When providing feedback, focus on the behavior, not the person. Be specific. Do not mention characteristics like attitudes or intentions.

L = Link to Consequences

  • Teams need to understand the consequences of actions toward a goal. Ideally, these consequences are built into the discussion of goals and objectives so that expectations are clear from the start.
  • Consequences are not rewards or punishments. They are simply the natural result of behavior tied to the goals and objectives of the business.

E = Evaluate Effectiveness

  • Create a system for regular and timely performance reviews.
  • Review how the process has been handled. Praise positive performance. Fine-tune lackluster performance. Redirect underperformance. Explain how their performance affects progress toward the goals and objectives of the company.
  • Be consistent, honest, and fair to the entire team.

For goals to be meaningful and useful, they must be tied to larger organizational ambitions. In other words, you need to identify the “big picture” and work backward to set smaller milestones that will lead you there.

Staff members need to understand the roles they play in business. If they don’t, they are likely to feel disenchanted, lost, or hopeless. Team members at every level should be able to communicate exactly how their efforts feed into the larger business objectives – WHY the business exists, at all.

Teamwork is not just about how effective and efficient a group is, it’s also about the relationships in that group. Always remember, it takes work to create and maintain a positive relationship. Building a healthy marriage, raising a family, training a dog, winning at soccer, and growing a business all require time and effort.

Remember, anytime you’re dealing with more than one person, teamwork is needed. Successful teamwork requires clear communication, leadership, and accountability. Always begin with the end in mind. Once you know why you do what you do – everything else falls into place much easier.

~Happy trimming,

Melissa

The 2017 Westminster Kennel Club Dog Show is Almost Here!

Westminster2017-1This time of year I always get excited. The 141st Annual Westminster Kennel Club Dog Show is just around the corner! For almost as long as I can remember, I have firmly planted myself in front of the TV for two nights. I would watch the show in its entirety. Why?

Because, the Westminster Kennel Club Dog Show is the “Superbowl” of the dog world. It is the best way to stay up to date with the latest trends and styles. I would throw a Westminster party. I loved inviting my entire grooming team over to be glued to the TV for two nights as the show aired. For days after the show, we would talk about the newest breeds that had been accepted by the AKC. The unique haircuts we saw. The latest style trends on established breeds.

The show was important for me. I was actively competing in the pet grooming contest arena. In the old days, we would record the show on VCR tapes. I can’t tell you how many times I would review those tapes before I stepped into the contest arena. Today, you can stream videos to any device or save it on DVR systems. By watching some the most spectacular dogs in the country compete at this level, I was able to get a clear image etched in my mind before I stepped into the ring at a grooming competition. Visualization is a key to success.

Secondly, I used the Westminster Dog Show as a way to help keep my grooming staff up-to-date with the latest styling trends.  Once I opened The Paragon School of Pet Grooming, we continued to use the show as a key learning tool for students. The annual dog show was instrumental for students learning breed identification and trim styles.

Tune in this year and enjoy the 2017 show. The Westminster Dog Show airs Monday, February 13 LIVE ON Nat Geo WILD from 8-11 p.m. and Tuesday, February 14 is LIVE ON Nat Geo WILD from 8-11 p.m. For streaming videos of each individual breed class, click here.

Happy Trimming!

~Melissa

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P.S.  Do you watch? Jump on the Learn2GroomDogs.com Facebook page and tell me your thoughts about how to use this show or other resources to inspire yourself and your team.

 

8 Ways to Beat Anxiety

Whether you are looking to certify, enter a grooming competition, or other highly visible display, the seasoned pros seem to have total control over their situation: calm, cool, and collected in their thoughts.

Anxiety-Disorder-SymptomsLooks, however, can be deceiving. Beneath the surface of total control, even the most seasoned, show-savvy competitors get butterflies in their stomachs. They experience the same sort of show jitters and performance anxiety that plagues those who compete at lower levels. But seasoned stylists eventually learn to use those gut-churning sensations to their advantage. They productively channel their nervous energy rather that allow negative thoughts and feelings to overwhelm them and interfere with their performance.

Everyone gets nervous – it’s normal. Even the elite in the pet styling world become nervous but they learn to work with it. You have to train yourself to like the feeling and see it as an asset.

Performance anxiety reveals itself in many forms:

  • stomach misery
  • sweating
  • shortness of breath
  • fidgeting
  • tension throughout the body
  • chattiness
  • uncharacteristic silence

Some stylists are wracked with anxiety from the moment they wake up the day of the competition or certification, others get a burst of butterflies just before entering the stage.

Fear-of-FailureNo matter how or when performance anxiety occurs, it usually is fueled by the fear of failure. Many stylists place great pressure on themselves to do well. Others feel compelled to do everything in their power not to disappoint their employers, fellow staff members, or family members. Those who enter the contest arena or testing site with a client dog have the added responsibility to do a good job to please the owner. Some groomers are deathly afraid of embarrassing themselves in front of an audience.

To a certain degree, many people are predisposed to being overly anxious. It’s a part of their persona and temperament, just as some folks are normally laid-back or unflappable.

Actually there’s little difference physiologically between excitement and fear. While one person says, “Oh boy, here I go!” the next person is saying “Oh no, here it comes again.” The feelings are much the same. The difference is that one is positive while the other is negative.

Those who work through anxiety may be nervous prior to performing, but they are able to set aside the negative feelings and focus on the skills they need when it’s time to compete or start testing. In contrast, stylists who can’t get past their nervousness extract less and less pleasure from competing or testing. Worse still, performance anxiety can crush confidence and divert attention for completing the familiar steps of an established trim, which reinforces the feeling of being unprepared.

positive-words1Because dogs are highly attuned to our feelings, they can sense when something is amiss with a groomer’s emotions. Although some dogs are not rattled by what they sense from their handlers, others become increasingly anxious, especially when they are already distracted by the sights and sounds of unfamiliar surroundings.

  1. Set Yourself Up to Succeed
    Select a good dog you feel comfortable working with, choose a trim you are familiar with, and study high quality reference material.
  2. Know More Than Enough
    You’ll be more likely to succeed when you start at lower level that’s less challenging than what you are accustomed to at home, whether that means choosing a simple trim to execute, a smaller dog to work on, or a better coat to scissor. Everything you do should be easier, not more difficult, when you’re in a show or testing atmosphere: that’s what builds confidence.
  3. Have a Dress Rehearsal
    Attend small clinics or go to a trade show or conformation dog show and hire a seasoned competitor to be your coach. Videotaping yourself adhering to the time restraints of typical grooming class is highly beneficial as well.
  4. Get Focused
    To heighten awareness of the specific challenges that lie ahead, plan your trimming process on the dog. Dissect the time you have allotted for each area of the dog, visualize the finished profile you want to create – see the velvet scissor finish. Think through the entire haircut, don’t just start whacking off hair and hope for a positive outcome.
  5. Be Positive
    Negative thoughts take a toll on your mood as well as your confidence, and they can inadvertently slip you up at an inopportune moment. Concentrate on modifying your thoughts in a positive tone. Remind yourself to keep your shoulders relaxed, your hand smooth and steady, and move with your hips and knees when you are scissoring.
  6. Visualize Success
    Imagery is more powerful than internal dialog or self-statements when it comes to helping a person access his or her internal resources. For that perfectly scissored coat, think of crushed velvet.  Or visualize a photo or a drawing of the perfect dog you want to create. Close your eyes and take deep breaths envisioning the image perfectly in your mind. Focus on a positive image rather than thinking about failure or a disaster.
  7. Take a Break
    When all your preparations are accomplished – your dog is bathed and fluffed, you’re dressed to step into the ring, your tools are in order – give yourself a break from the hustle and bustle of the competitive environment and take a few moments to gather your thoughts.
  8. Be Kind to Yourself
    Everyone wants to win but facts are facts and the placements only go so high. When I would head to the ring, I always wanted to give my best performance, but I’d play a mind-game with myself too; I would say to myself “Melissa, what’s the worst thing that could happen?” The answer was always, “I could be out of the placements with my dog. I’ve dealt with a lot worse…” One of the best learning tools you’ll ever get is personal critiques from seasoned pros. The grooming tips you can pick up at a show are invaluable to your career as you gain grooming knowledge.

Feeling you can compete with confidence allows you to enjoy the experience. You may always have to work at managing your nerves, but as your self-assurance grows and you learn to channel your thoughts productively into your performance, your anxiety will dissipate. And when you’re done competing, you may even think, “That really wasn’t so bad after all.”

Get used to your anxiety. Don’t be rattled by the way it makes you feel. Embrace it and eventually you’ll discover how to use it to put your best foot forward in every competition.

How do YOU beat the butterflies? Jump over to the Learn2GroomDogs Facebook page and tell us about it!

Happy Trimming!

~ Melissa

How to be an Indispensable Groomer’s Assistant

Wallpapersxl Dog The Wet Hq For 695583 1366x768It always shocks me when a competitor or a workshop participant presents me with a DIRTY DOG for evaluation. A dirty dog?! No joke – it happens all the time.

Nails are not trimmed correctly.Coats are not dried properly or completely.

…or worse yet, there are still mats and tangles left in the coat.

It’s not good grooming but I see all the time. Not only in the ring or at hands-on events, but in salons, too.

To me, bathing and drying are the most critical parts of any groom. One bather can make or break your entire grooming department.

Here are 7 skills I look for in an indispensable groomers’ assistant (AKA the bather!) All 7 of these skills must be MASTERED if you want to be highly valued in your grooming salon, if you want to move ahead in your career, or before you can gather loads of glowing clients.

1Be able to identify popular breeds

Anybody working professionally with pets needs to be able to identify the top 15 or 20 breeds that regularly come into your salon. It’s the fastest way for groomers to be able to communicate to one another.

2Be able to handle pets safely and compassionately

How many times have you heard others (or maybe even yourself) say, “This dog is driving me nuts!” Impatient treatment of a pet is never acceptable. If you lose control, you can bet that you won’t have clients for long. Being able to understand canine body language is job requirement #1. If you are going to win the pet’s trust and cooperation, you must be able to speak its language. It will keep you and the pet safe. It will also make the entire experience much more enjoyable for all parties.

3Understand the many different coat types found on individual pets

Each coat type has special needs that need to be addressed in the bathing and drying process to get the best results. A Beagle has different bathing and drying needs than a Standard Poodle. The same holds true with a coat on a Golden Retriever or an Airedale Terrier. A talented bather will instantly be able to identify dogs that possess simple coats or dogs that are going to be time-consuming and a challenge.

4Bathe the dogs until their coats squeak

If they don’t squeak, they are not clean.

Period.

This is the foundation of every fabulous grooming job. I cannot stress its importance enough. There are many products on the market to help achieve superior results in only one or two baths. Even if you use the best shampoos on the market, the dog will not get squeaky clean unless they are rinsed thoroughly. Rinse until the water runs clear and you hear the “squeak” when you push the water through the coat. And not just the easy to see or reach parts. Get soap and water to the undercarriage, under the ears, and the special parts. If the whole dog isn’t clean – it’s still dirty. Nothing wastes time or money more than having to re-bathe a dog because you didn’t do the job right the first time. There’s an old saying: if you don’t have time to do it right, when will you have time to do it over? Get it right the first time.

5Dry the coat to perfection

Most of the time, this will mean utilizing a form of active drying. There are several drying methods and combinations to choose from, based on the coat type, trim, and the pets’ tolerance. Incorrect techniques or careless attention to drying will waste more time than almost anything else in the grooming process. In most cases, high velocity and stretch (or fluff) drying techniques will need to be used to get superior results. Oh, and the pet needs to be bone dry too!

6Learn efficient and SAFE brushing techniques

Systematic brushing is the only way to effectively work through a coat and get right down to the skin. Selecting the correct tool for the coat type will be important. Knowing how to hold the tool along and how much pressure to exert is also important. Not enough pressure and you will not be efficient. Too much pressure and you’re going to make the pet uncomfortable and could cause injury. The key is to work methodically and gently over the entire dog – right down to the skin until a wide tooth comb can easily be pulled through the fur.

7Nails, ears, and glands

Trimming nails and cleaning ears is just an automatic process when it comes to grooming pets. If it is not done – or not done well – it’s considered sloppy. Clients don’t want to spend their hard-earned money on sloppy work. Stylists executing haircuts should not have to go back and double-check this type of preliminary pre-work. Some salons routinely check and/or express anal glands. Whatever your salon option is, you should follow their guidelines.

Being a bather – or being a groomers’ assistant – can be extremely rewarding. However, it does carry a lot of responsibility. Many of these skills are considered the foundation of all grooming.

Remember: every owner faces a choice when it comes to grooming. They can come to you, do the job themselves, not have the pet groomed all… or go down the road to someone else. Make sure they make the right choice by sticking with you.

What do you look for in a great groomer assistant? Jump over to the Learn2GroomDogs Facebook page and tell us about it!

Happy Trimming!

~ Melissa

Salvage Work

Many of us are seeing a lot of pets that are ready for a great makeover.  With that in mind, I thought it was the perfect time to revisit my blog on salvage work.

As many of you know, I’m a big dog person.  Working on these large furry dogs that have a huge shedding problem is one of my favorite things to do in a grooming salon.  I know, I know, call me crazy – but I just love seeing the transformation in this type of job.  Over the years I’ve gotten really quick with the process and rarely cringe, no matter what the size of the dog, nor the condition – I see it as a fun challenge!

My #1 rule is: Never work on a dirty dog. If water can penetrate the coat, let your products do the job.

Working on a dirty dog is not only unpleasant, but it also takes longer to do.  Plus, there will be a lot of coat damage and breakage.  A dirty coat is dry and brittle. The dirt and dander trapped within the fur makes it more difficult to brush out. Working on a clean coat will be easier for both you and the pet – and much more pleasant.

If there are large chunks that water cannot penetrate, go ahead and break up the tangle using the tool that is safe for the pet.  Don’t worry about removing it completely, just break it apart so the water and shampoo can do its job.

Prepare your bathing area.  If the dog is exceptionally dirty, use a shampoo especially designed for dirty dogs.  Using a follow-up treatment of a skin and coat conditioner after bathing twice (or maybe three times in some areas) will assist with the brush out and dead coat removal during the drying process.  Make sure you have all the tools you’ll need to aid in getting the dog clean like rubber curries or scrub brushes.  And make sure you have plenty of towels handy.  To see my video lesson on salvage work at Learn2GroomDogs.com, click here.

K9IIIVS-LGMy favorite trick when working with this type of job is to bring my high velocity dryer right into the bathing area (bring your eye and ear protection, too!).  With the dog fully lathered, blow the shampoo right off the pets while they are tethered in the tub.  The slippery soap will allow the dirt, loose coat, and tangles slide out, being trapped in the shampoo and sticking to the back wall of the tub, minimizing the mess.  Not all the shedding coat or mats will be removed but a lot will, making your job easier once you transfer to the drying table.  Once you have blown out the pet,follow up with the rinsing process.  Repeat this process as many times as necessary to get the dog “squeaky clean.”Once the pet is clean and thoroughly rinsed, apply a skin and coat conditioning treatment before heading to the drying table.  Read your directions: some conditioning treatments need to be rinsed out while others do not.  Your high velocity dryer and a heavy slicker brush will be your best friends during the drying process.

Rule # 2: Be Methodical and Thorough

First, blow out as much moisture and loose coat at possible with the air flow.  Use the highest power setting the pet is comfortable with, and a condenser cone.  Once you have pushed as much water and loose fur from the pet, remove the condenser cone, and bring the air flow close to the pet’s skin.  “Boost” any loose coat out of the dog by lightly patting the area where the air is striking the skin with a slicker brush.

Continue to work over the dog in a methodical manner until your brush glides through the coat easily and no more loose coat is trapped in the brush.

Rule #3 – ENJOY!

When the dog is complete, it should smell clean and fresh.  The coat should be glossy and float freely as the dog moves.  There should be an irresistible desire to reach down and bury your hands in a freshly groomed pet.

What are your best methods? Jump over to the Learn2GroomDogs Facebook page and tell us about it!

Happy Trimming!

~ Melissa

3 Books to Help Build an Amazing Grooming Career

The choice to groom my first dog wasn’t mine. I had been working as kennel help and would occasionally help the groomer when my tasks were done. Nothing major, just bathing a few dogs, trimming some toenails, maybe brushing out some mats. I might even dry a few dogs by hand.

One day all that changed.

I still remember that call from my boss. She phoned me at home one night to tell me the full-time groomer we’d had was no longer with the salon. In an instant, my job changed from kennel help to groomer.

My first day on the job, I had six dogs on my roster – and no clue how to groom them. At the time there was nothing like Notes From the Grooming Table or even The Theory of 5 to guide me down this new path. Being young and fearless has its advantages – and yes, I got through my first day at my new job.

I won’t say that during those first few months I did beautiful work. Far from it. But there was something about it I liked. I was working with animals. Being creative. Having a skill that needed to be mastered. I found it all rewarding and challenging at the same time. The more I learned about dogs – and grooming them – the more I wanted to understand how to do it well.

Wanting to learn more brought me to voluntary certification testing. I studied breed standards and terminology. I learned about structure and movement. I worked hard to achieve competition level pet styling. As I became more knowledgeable, my skill level at the grooming table improved immensely.

In some ways, educating myself was like learning a foreign language. I bought my first AKC Complete Dog Book in 1979. It was the yellow one. Since then I have owned every version put out by the AKC including their latest edition (which is amazing by the way!).

I still remember that first yellow book. I soaked up the words but was clueless as to how to apply what I was reading. The terms and concepts were abstract in so many ways. I kept my trusty highlighter in my hand – but I really didn’t even know what I was highlighting. I tried to imagine what the words meant, but I couldn’t form a picture in my mind. I just didn’t know.

To complicate things even further, I started attending clinics. Advanced clinics. The demonstrators were talking about structure…movement… angles. I was totally lost. All this information was over my head. But I never gave up. As baffled as I was, I was still fascinated. I wanted to figure it out.

Every time I ran across a mysterious word in the AKC Complete Dog Book, I looked it up in the glossary. (Keep in mind this is long before the age of the internet and Google searches!) The more I learned – the more I wanted to learn. I started hunting for books that would help me understand how a dog was put together and why.

The next book I discovered was Canine Terminology, by Harold R. Spira. It was a gold mine! It was a visual dictionary of terms. All those things I struggled to imagine on my own, I could now see. How did those terms play out? What was a deep set eye? What was considered high ears? What were parallel planes? What was the difference between a cat foot and a hare foot? Any term that I found in the breed standards, I could almost always find a thorough explanation for in Canine Terminology.

I was feeling pretty confident as my knowledge grew. I could now envision what a dog that was standing still should look like based on the written standard. Yet, I still didn’t understand the “whys” of what I was doing. And I was certainly still clueless when it came to movement. All that talk about angles in the front and rear assemblies – what? How does that work? But more importantly why does it work – and when a dog is not built correctly, how does it affect the dog?

That’s when I discovered K9 Structure & Terminology, by Edward M. Gilbert, Jr. and Thelma R. Brown. It was like a light bulb going off in my head. I still didn’t totally understand the angles but I could visually see how the angles would work together when it came to effective movement. What I really loved about this book was the authors’ use of wild animals as examples. They talked about how the animals were structurally designed to survive – and thrive – in their environments.

The domesticated dog is a man-made creature. Breeds were originally bred and developed to assist man to do thousands of jobs. Almost all purebred dogs have some working trait in their backgrounds. How they are structurally put together allowed them to work efficiently – or not – for the job they were designed to do. Man stole those ideas by studying wild animals. With controlled breeding, man was able to create dogs designed to excel in areas wherever they needed help. The domesticated dog was there, working right beside man, to survive and thrive.

Today, many of those working roles are no longer required due to advancement in the industrial age and technology. Many breeds have been lost – while other ancient breeds still exist in small pockets around the globe. By the same token, new breeds are being developed in the domestic dog to meet the changing needs of mankind.

In the 12 years since I wrote Notes From the Grooming Table, there have been over 50 new breeds introduced to the American Kennel Club (that’s why I wrote the new Second Edition). When we travel outside the US, there are many breeds that we have never heard of – or seen – yet they are ancient breeds to their countries. Most of these breeds have specific roles and duties. The structure of the dog determines whether they are efficient in their roles – or not.

As professional all-breed pet groomers and stylists, it is critical that we understand the finer attributes of what makes up a purebred dog. The better we understand what the breed was developed for, how it was used, and what the ideal specimen should look like, the better we become with our craft. Plus, this knowledge allows us to interact and better understand our pet clients every day.

Regardless of how you get your training – through a formal training program, an apprenticeship program, or even if you are self-taught – never stop learning.

Knowledge builds confidence. The more confident you have, the more proficient you will be with every dog that crosses your table. Understanding allows you to take advantage of opportunities when they land at your feet. Education, knowledge, and the desire to grow are the tools you need to reach your maximum potential.

What books or learning tools have helped you succeed? Jump over to the Learn2GroomDogs Facebook page and tell us what works best for you!

Happy Trimming!

~ Melissa