Paragon President Joe Zuccarello offers insight, inspiration, and grooming business solutions in his JZ10 coaching series. Check back often for fresh episodes.
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JZ10 Coaching Session: What are They Really Buying Episode 3 - Peace of Mind
What business are you really in? Pet care is the first thing that usually comes to mind, but... Read MoreVideo
JZ10 Coaching Session: What are They Really Buying Episode 2 - Confidence
When people come to your salon, what are they really buying? An important yet sometimes intangible thing is... Read MoreVideo
JZ10 Coaching Session: What Are They Really Buying?
When people come to your salon, what are they really buying? Did you know that you serve two... Read MoreVideo
JZ10 Coaching Session: Are You Accidentally Hurting Pets?
Are you unintentionally offering services that injure pets or cause them discomfort? Is there anything you can do... Read MoreVideo
JZ10 Coaching Session: Mastering the "No, But..." Conversation
Do you like hearing the word no? We’re betting not, and your customers don’t like hearing it either. Hearing “no”... Read MoreVideo
JZ10 Coaching Session: Customer Experience Factor (CX) Episode Two – Touch Points
How do you foster an environment that sets you apart from the competition? How can we understand and... Read MoreVideo
JZ10 Coaching Session: Customer Experience Factor Episode 1 - Culture
What is your One Big Objective? Why do you do what you do, in 5-7 words? The question... Read MoreVideo
JZ10 Coaching Session: Dental Awareness & Income Potential
In this JZ10 coaching session, Joe Zuccarello shows you how to get a pet parent on board with... Read MoreVideo
JZ10 Coaching Session: Be the Expert
When you hear the word “expert,” who do you think of? We’re willing to bet it’s someone you... Read MoreVideo
JZ10 Coaching Session: Just Do What I Need You To Do!
In this JZ10 episode, Paragon VP and pet business coach Joe Zuccarello, answers the question, “why won’t my... Read MoreVideo
JZ10 Coaching Session: TGFD (Thank Goodness for Doodles)
Why say, “Thank Goodness for Doodles?” When many groomers hear “Doodle” over the phone, they don’t often think... Read MoreVideo
JZ10 Coaching Session: Yesterday's Rules, Today's Reality
In this month’s JZ10 coaching session, Joe Zuccarello talks all about navigating the waters of constant change. “You... Read MoreVideo
JZ10 Coaching Session: Story Is Your Superpower
In this episode, Paragon VP and pet business coach Joe Zuccarello talks about “Your Story Superpower.” How can... Read MoreVideo
JZ10 Coaching Session: Can I Get A Time Out?
What do you think when you hear “Time Out?” We bet many think of sports or misbehaving children,... Read MoreVideo
JZ10 Coaching Session: Predict the Future & Rebook
What would you do if you had a crystal ball that could predict the future? Would you play... Read MoreVideo
JZ10 Coaching Session: Get A Second Chance At A First Impression
As the saying goes, “you only get one chance to make a first impression.” Everybody makes mistakes, and... Read MoreVideo
JZ10 Coaching Session: More Tips for More Tips
Expanding on the previous JZ10 video, Joe Zuccarello shares “More Tips for More Tips.” In this episode, Joe... Read MoreVideo
JZ10 Coaching Session: Tips for Tips
In this JZ10 coaching session, Joe Zuccarello talks about tips, or as he would put it, “mini bonuses... Read MoreVideo
JZ10 Coaching Session: The Cinderella Syndrome
In this JZ10 coaching session, Joe Zuccarello talks all about wishes and The Cinderella Syndrome! Do you ever... Read MoreVideo
JZ10 Coaching Session: Getting Ready to Get Ready
In this JZ10 coaching session, Joe Zuccarello talks all about getting ready to get ready for the holidays.... Read MoreVideo
JZ10 Coaching Session: Overcoming Time Killers
In this JZ10 Coaching Session, Joe Zuccarello, discusses overcoming time killers. Do you ever wonder why you’re so... Read MoreVideo
JZ10 Coaching Session: Employee or Independent Contractor
In this JZ10 coaching session, Joe Zuccarello discusses the difference between an Employee and an Independent Contractor. Joe... Read MoreVideo
JZ10 Coaching Session: The Mat Fee Surprise
In this month’s JZ10 coaching session, Joe Zuccarello discusses how to navigate conversations about extra services and fees!... Read MoreVideo
JZ10 Coaching Session: Shareable Moments
In this JZ10 coaching session, Paragon VP and pet business coach Joe Zuccarello discusses sharable moments. What shareable... Read MoreVideo
JZ10 Coaching Session: The Golden Rule of Rewarding Others
In this JZ10 coaching session, Paragon VP and pet business coach Joe Zuccarello, discusses the Golden Rule of... Read MoreVideo
JZ10 Coaching Session: Perfection vs Excellence
In this JZ10 coaching session, Paragon VP and pet business coach Joe Zuccarello, discusses Perfection vs. Excellence. Are... Read MoreVideo
JZ10 Coaching Session: The GRAND Finale'
In this JZ10 Coaching Session, Joe Zuccarello, discusses how to make a great Grand Finale’ when your customers... Read MoreVideo
JZ10 Coaching Session: Demanding Times and Demanding Clients
When you are overstressed, it can be tough to deal with increasingly demanding customers. In this month’s JZ10... Read MoreVideo
JZ10 Coaching Session: What If They Leave?
In this month’s JZ10 coaching session, Paragon VP and pet business coach Joe Zuccarello addresses a big question... Read MoreVideo
JZ10 Coaching Session: How Can I Afford to Hire More People?
In this JZ10 coaching session, Paragon president and pet business coach Joe Zuccarello answers the question, “How Can... Read MoreVideo
JZ10: Interviewing Dog Groomers
In this episode of JZ10, Paragon President and pet business coach Joe Zuccarello talks about “Interviewing Dog Groomers.”... Read MoreVideo
JZCoaching: How to Raise Prices and Feel Good About it?!
Paragon President Joe Zuccarello explains why raising your prices can be better for your business AND your clients.... Read MoreVideo
JZ10 Employ Differently Episode 1: Market Differently
If you hear talk about how tough it is to find good employees right now, you might scoff... Read MoreVideo
JZ10 Employ Differently Episode 2: Recruit Differently
If you consistently find yourself short-staffed and scrambling to find replacements in this tight job market, a change... Read MoreVideo
JZ10 Employ Differently Episode 3: Hire Differently
You might remember a time when you could devote weeks to hiring a new employee. Stacks of applications... Read MoreVideo
JZ10: Employ Differently Episode 4 – Retain Differently
In the final part of Employ Differently series, Joe Zuccarello reveals the secret to retaining employees and keeping... Read MoreVideo
JZ10: Schedule Management
Does your day get out of control – every day? Are “surprises” the only constant in your daily... Read MoreVideo
JZ10: Make More Money Selling Extra Services
In this JZ10 coaching session, Joe Zuccarello helps you step outside your comfort zone to build your business.... Read MoreVideo
JZ10: Learn to Speak "Customer"
Customers say the darnedest things – but so do groomers! Clear communication is make or break. Join Joe... Read MoreVideo
JZ10: How to Handle Bad Reviews
In this month’s JZ10 coaching session, Paragon VP and pet business coach Joe Zuccarello talks about “How to... Read MoreVideo
JZ10: Who Is Your Competition?
In this month’s JZ10 coaching session, Joe Zuccarello talks all about competition! What do you think of when... Read MoreVideo
JZ10 Coaching Session: Lifetime Value of a Customer
In this month’s JZ10 coaching session, Paragon VP and pet business coach Joe Zuccarello discusses the Lifetime Value... Read MoreVideo
JZ10 Coaching Session: Feeling Funky
In this month’s JZ10 coaching session, Joe Zuccarello talks all about YOU and how to rescue yourself! Do... Read MoreVideo
JZ10 Coaching Session: Customer Experience Factor (CX) Episode Three – Follow-Through After Appointments
You have served your customer and they have left your facility. What happens after this? What steps can... Read MoreVideo
